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  •     QAD Glossary

  • Release Notes for Version 2.1
    QAD Field Service Scheduler Version: 2.1
    Date: September 2008
    QAD Enterprise Applications Versions: QAD Enterprise Applications 2008.1 - Enterprise Edition (EE)
    Installation Changes
    Setup is required for the .NET UI client. See “.NET Client Setup.”
    You require a license code from QAD Support to unlock and use QAD FSS—no further setup is required.
    .NET Client Setup
    Remove any existing qad.plugin.fss folder under:

    .NET UI HomeServer >/packages/plugins/.
    Extract into < .NET UI HomeServer >/packages/.
    Update <.NET UI HomeServer>/packages/plugins/manifest.qpkg and add the following line to the end of the package element:

    <package ref="${Repos}/plugins/qad.plugin.fss/manifest.qpkg" />
    The next time that clients connect to the .NET UI HomeServer, they are prompted to load the new FSS plug-in.
    Note: To use the mapping capabilities of FSS, you must install Microsoft MapPoint 2006 locally on each PC.
    Application Changes
    The Update Visit Details pop-up window has been enhanced to display a more complete and concise view of the visit information.
    The following additional visit-related information for service calls can be updated:
    Start date and start time, which automatically updates Visit date/time and Fix date/time.
    Visit date and visit time, which automatically updates Start date/time and Fix date/time.
    Fix date and fix time, which automatically updates Start date/time and Visit date/time.
    Call status can now be changed from Open to Closed. Existing fix date and time information can be updated by the user—QAD FSS automatically updates visit duration when the visit is closed. (Visit status can no longer be updated from the right-click menu for the scheduling Gantt chart—the Update Visit Details pop-up window must be used.)
    Visit duration. QAD FSS automatically updates the Fix date/time.
    Travel time. QAD FSS automatically updates the values in the Visit Date and Visit Time and Fix Date and Fix Time fields.
    All times in the Update Visit Details pop-up window use the dispatcher time zone.
    Users can now set various display preferences for the scheduling Gantt chart by using the User Preference dialog box. This dialog is displayed by clicking the User Preferences button. The User Preference dialog box has three tabs.
    General. The General tab has two areas: Geography Map and Gantt Chart Schedule.
    Geography Map. Users can indicate that Microsoft MapPoint is installed by selecting the Use Mapping Software check box. They can specify region (US or Europe) depending on where they are using QAD FSS, and specify distance unit settings (miles or kilometers) and the path to the Images directory. QAD FSS assumes that Microsoft MapPoint is installed. The Geography Map tab displays only when the mapping software is installed and the Use Mapping Software check box is selected.
    Gantt Chart Schedule. Users can indicate the format to use for engineer resource names (Last/First or First/Last) and whether to use travel time or visit time as the drop time onto the scheduling Gantt chart. Starting and ending work times can also be specified.
    Colors. The Colors tab has two areas: Default Colors and Data Dependent Colors.
    Default Colors. Users can specify the color to use for scheduled visits, absence times, scheduled non-working time, and visits with alerts. The same color can be assigned to all types of time if desired.
    Data Dependent Colors. Users can specify the color to use for visits based on data from the calls or call lines (for example, call status, call queue, call line work code, and so on).
    Tool Tips. Users can specify the fields that display in the Tool Tip used for scheduled visits on the scheduling Gantt chart.
    QAD FSS now allows calls that have no Next Status Date/Time defined to be selected in the All Calls browse; previously QAD FSS displayed an error message.
    QAD FSS now prevents calls that are closed from being assigned to an engineer.
    QAD FSS now calculates the correct fix time regardless of whether or not a response date is provided. If a response date is provided, QAD FSS calculates the fix date by adding the work time to the response date/time. If no response date is provided, fix date is calculated by adding the work time to the open date/time.
    If an offset is defined using Multiple Time Zones Maintenance (, QAD FSS now correctly updates the call date to the next day when the time is converted to 00:00.
    In the QAD 2008 Enterprise Edition of QAD FSS 2.0.1, only the engineer code displayed in the Gantt scheduling chart. QAD FSS now displays the engineer name.
    QAD FSS now calculates and displays the correct fix time using the HH:MM format in the All Calls browse.
    QAD FSS now allows reason codes for engineer absences to be created immediately before these codes may be assigned to an engineer.
    In the Spare Parts Details area in the List of Engineers tab, QAD FSS now displays the correct Quantity on Hand value for spare parts.
    QAD FSS now correctly updates the status of a call line in the Call Info tab in Call Details when Prioritize Call Header is set to No in Engineer Schedule Control (
    QAD FSS now correctly updates the visit travel duration if the visit before the current call is deleted or reassigned.
    The Update Visit Details window now shows the correct fix date for calls that have start times and travel times that result in the call maintenance visit ending on the next day.
    The Tool Tips now display relevant call-related information correctly; in previous versions some information was incorrect or missing.