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  •     QAD Glossary

  • Managing Alert Groups
    Use the Register Alert Groups screen to view the alert groups currently defined in QXO and the number of members in each group. You also can add or delete alert groups using this screen, as well as define the message configuration (template) if required.
    Managing an alert group consists of:
    Adding an alert group
    Registering recipients
    Setting the alert options
    Registering subscribers and profiles
    1
    In the QXO Console click the Configuration tab.
    2
    Choose Email Alerts|Groups to view the currently defined alert groups.

    Register Alert Groups
    Add an Alert Group
    1
    Click New on the Register Alert Groups screen. The Group Configuration Parameters screen displays.

    Group Configuration Parameters
    2
    Enter the following values as required.
    Alert Group
    Specify a name for the alert group. This field is required.
    Description
    Enter a brief description as needed.
    Active
    Select this option to activate the alert group. No e-mail alerts will be distributed for this group unless this option is selected.
    Message Configuration
    Specify whether to use the default message configuration or a custom message configuration.
    Default. The message will use the description stored in qxodb.
    Custom. The message will use the subject and body you provide. Selecting this option causes the Email Subject, Email Body, and Attachments fields to display.
    E-mail Subject
    Enter a brief subject description as needed (for custom message configuration only); for example:
    A QXtend alert has been triggered.
    E-mail Body
    Enter the text to use to precede the error message and attachments (for custom message configuration only). For example:
    There has been a raised alert from QXtend. This event was triggered automatically and the following message has been recorded:
    Attachments
    Select the Request and/or Response check boxes to include the request and/or response as an attachment in the body of the e-mail alert (for custom message configuration only).
    Register Recipients
    1
    Click Recipients Lookup to register the alert recipients to the alert group. The Register Recipients lookup displays. Click the arrow next to Filter to populate the Available Recipients list. Use the Add and Remove buttons to update the lists.
    Note: For details about using the Filter feature see Filtering Names.

    Register Recipients
    2
    Click OK to save and exit the Register Recipients lookup.
    Select Alert Options
    1
    Select the Receive metric alerts option to generate e-mail alerts when defined MSG alert metrics have been exceeded for a service. For details on services see QXO Services.
    2
    Select the Receive system alerts option to generate e-mail alerts that are triggered by system-related processes.
    Register Subscribers
    1
    Select the Receive alerts for all subscribers option to cause e-mail alerts to be generated for all subscribers. If you select this option, specify the severity of the exceptions—ERR, WRN, or MES—that will generate an e-mail alert. Click Save to save your alert group configuration.
    Otherwise leave this option clear to specify which subscribers to register in step 2.
    2
    Click Subscribers Lookup to register subscribers to the group. The Register Subscribers lookup displays. Click the arrow next to Filter to populate the Available Subscribers list. Use the Add and Remove buttons to update the lists.
    3
    Click OK to save and exit the Register Subscribers lookup.
    4
    For each subscriber, indicate the severity of the exceptions that will generate an e-mail alert.
    5
    Click Save to refresh the left-hand tree menu.
    Register Profiles
    1
    In the left-hand tree menu, click a group/subscriber. The Configuration Settings screen displays for the group/subscriber.

    Group/Subscriber Configuration Settings
    2
    Select the Receive alerts for all profiles option to cause e-mail alerts to be generated for all profiles. If you select this option, specify the severity of the exceptions that will generate an e-mail alert. Click Save to save your alert group configuration.
    Otherwise leave this option clear to specify which profiles to register in step 3.
    3
    Click Profiles Lookup to register the profiles to the group/subscriber. The Register Profiles lookup displays. Select the application type and then click the arrow next to Filter to populate the Available Profiles list. Use the Add and Remove buttons to update the lists.

    Register Profiles
    4
    Click Save to save and exit the Register Profiles lookup.
    5
    Indicate the severity of the exceptions that will generate an e-mail alert.
    6
    Click Save to save the alert group.