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Setting Up Multiple Time Zones
Accommodating variations in local time is a special global business challenge. The Multiple Time Zones Setup menu (36.16.22) lets you create and maintain time zone data.
Use Multiple Time Zones Maintenance (36.16.22.1) to define and maintain multiple time zones, including the changes required by daylight savings time.
Use Multiple Time Zones Inquiry (36.16.22.2) and Multiple Time Zones Report (36.16.22.3) to display and report time zone information.
Use Multiple Time Zones Load Utility (36.16.22.13) to load sample time zone data.
Use Database Control (36.24) to specify a server time zone for the database. See Defining Database Control Settings for details.
Important: You should restrict access to these programs, with the possible exception of the report and inquiry. Do not change time zone information without carefully evaluating the impact.
The optional Service/Support Management (SSM) module provides additional functionality related to time zones. If you are using SSM, you can activate the Multiple Time Zone (MTZ) option in Service Management Control (11.24). When MTZ is active in SSM, time zones can be associated with customers, end users, and service engineers and affect the processing of service calls.
See User Guide: Service/Support Management.
When MTZ is activated through SSM, the server time zone is set in both Database Control and Service Management Control. If you try to change the server time zone when it is set from SSM, an error message displays.