QAD After-Hours Emergency Support Service
For customers with direct maintenance and support from QAD, after-hours emergency support is provided when your local Customer Support center is closed for the day. Emergency Support is for showstopper, production system emergencies, such as a database crash, or inability to continue operation. Your call will be directed to an open QAD Support Center or an On-call Consultant. This service is not to be used for non-critical or non-emergency situations.
To contact the QAD Emergency Support service, call the QAD United States Customer Support Center at +1.856.273.8868 (alternative number is +1.214.373.2071) and follow the phone prompts. This service is active even 24 hours a day, 7 days a week, including when the US Support Center is closed.
For non-emergency situations, please go to the QAD Online Support Center to find answers or to contact QAD Customer Support for assistance"