Information Technology (IT) Effectiveness

Description

Information Technology (IT) Effectiveness is defined as a combination of two key attributes: efficiency of IT operations (Operational Efficiency) and the competitive advantage the business gains through IT-enabled solutions (IT Innovation). Operational Efficiency is measured as the cost of the deployment, management and support of IT systems in the business, at a requisite level of availability, together with the alignment of those IT systems to support business process and operational needs. IT Innovation is measured as the gains in competitive advantage an enterprise enjoys resulting from business improvements enabled by IT solutions.

Common Metrics (Top 5)

1. IT Spend / Revenue
2. Systems Availability
3. Service Level Adherence
4. Projects / Enhancements
5. Service Request Resolution Time

More IT Effectiveness common metrics.

Best Practice (Top 2)

1. IT Outsourcing
2. IT Enterprise Monitoring

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