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Application Management Services

To successfully navigate the complexities and uncertainties of today’s volatile marketplace, you need the application support that will provide you with the freedom you need to concentrate on your core business. Managing the resources required to maintain and support enterprise applications can impact your ability to deliver strategic business value. When managing IT resources in-house becomes too complex or costly, it's time to consider outsourcing the maintenance and support of your enterprise applications. QAD can take on this task for you. We deliver consistent service levels within a predictable cost structure. Our global team of application management experts will keep your applications up to date, provide a single point of contact for your user community and optimize system performance - anytime, anywhere.

The Challenge

In today's competitive global landscape, your success depends on the ability to be responsive and flexible to the changing needs of the business. And your critical business applications need to keep up.

  • Knowledge Management – technology obsolescence and application complexity
  • Resource Constraints – staff reductions and business goals limit resource availability
  • Service Levels – delivering consistent SLA while supporting growth

Maintaining and optimizing your QAD applications with changing requirements and ever-tightening budgets is a constant balancing act. At the same time, the business is pushing IT to be more responsive, to deliver globally and to provide higher service levels, which puts additional pressure on the organization. Streamlining your operations, optimizing your QAD application performance and managing technical complexities, while retaining the right skills, are major challenges. It may no longer be economically feasible to do all of this internally.

The Solution

QAD Application Management Services have been developed through our 30 plus years of experience. We have taken our global expertise, flexible service delivery model, proven methodology and set of best practices and procedures to help manage your QAD applications and reduce your internal fixed costs. This allows you to apply your internal resources on new projects to stay competitive and agile in your primary business. We offer the following six core services that can be customized to fit your needs:

  • Service Management -Structured governance model. Includes single point of contact for performance, quality and escalations, strategy planning budget reviews and metric compliance.
  • Functional Management - Includes change management, Application business data services, service pack deployment, application configuration, output management and security maintenance.
  • Customization Management -Includes existing support and new customization requests, analysis, review and troubleshooting technical issues.
  • EDI Management – includes QAD EDI Transformation Map Management, and New trading partner implementation
  • Systems Management -Includes database administration, system and application monitoring, performance monitoring and tuning, version updating and reporting.
  • Infrastructure Management -Includes network and data center management, storage and file management, and operating system and backup support

QAD Application Management Services encompass the ongoing support, enhancement, development, system administration and optimization of your application landscape. We keep your applications running, up to date, and evolving as your business changes. And our “service anywhere” model allows you to balance risk and cost depending on your requirements for applications management.

Key Benefits

  • Flexible model offers standard and optional services
  • Globally trained, agile resource pool
  • Expert skills when and where you need them
  • Predictable multi-year cost structure
  • Proven effective methodology and best practices
  • Flexible and scalable resource allocation model
  • Full visibility and accountability
  • Application consistency through continuous improvement
  • Help-desk and second-level support – Offers the 24/7, via a user driven help desk and online service portal

Let QAD experts be a natural extension to your IT team to achieve consistent delivery of application support & services on a global level – you’ll experience predictable costs, improved efficiencies and reduced risk to your operations. QAD’s Application Management Services can help address your specialized resource needs, maintain your systems and support your users, allowing you to focus on your core business.

To learn more, contact your sales representative or send a request to QAD Global Services (services@qad.com).