Customer Support

QAD Support is a worldwide team of solution and technology experts, dedicated to helping QAD Enterprise Applications run smoothly. Quick problem resolution is conveniently accessible 24x7 through our global network of regional support centers, extensive knowledge base and online support.

QAD values the trusted advisor role we have earned over the years with our customers. Every member of the QAD Customer Support team is a seasoned veteran with years of industry experience and in-depth knowledge of QAD solutions. Our global network of local support centers gives quick access to answers, in 27 languages. Collaboration, flexibility and innovation make QAD Customer Support a unique partner for long-term success.

Access & Response

• Phone, email, Web, chat access
• 24x7 critical system down support
• Global access to live support
• Remote access diagnostics
• Established incident response times based on severity

Online Self Service through support.qad.com

• Incident creation and tracking
• QAD Knowledge base
• QAD Learning Portal
• Product documentation
• QAD Download Center
• Business Improvement Webinar Series
• User communities and discussion forums
• QAD License Usage Tool

New Releases & Product Updates

• Major and minor releases and upgrades
• Service Packs and Engineering Change Orders (ECOs)
• Proactive defect notification
• Platform compatibility guide

Remote access diagnostic tools, extensive searchable knowledge base and online chat help ensure fast time-to-value during implementation and beyond. Customers can get the latest software releases and patches through the QAD download center quickly. QAD Customer Support provides a convenient learning portal to help prevent knowledge erosion, by giving users the training they need, when they need it, at their own pace.