QAD, Manufacturing ERP Solutions, Enterprise Applications for Global Manufacturing Companies

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21 CFR Part 11 FDA regulatory guidelines Title 21, Part 11 of the Code of Federal Regulation (21 CFR Part 11). These guidelines require that manufacturers demonstrate strict system controls and security, handle electronic records and accept electronic signatures. QAD Enhanced Controls, along wth standard MFG/PRO functionality, fully supports each of these regulatory requirements.

Accounts Payable When a company buys goods and services, it incurs an obligation to pay the supplier. Frequently—especially for expensive items—it is not feasible to pay the entire invoice amount in advance or upon delivery. To maximize cash flow, it is in a company’s best interest to delay payment as long as possible and use the cash for other purposes. However, it is also important to pay suppliers on time to avoid finance charges and to preserve a good credit standing. Therefore, effective accounts payable management simultaneously optimizes cash flow and maintains satisfactory relationships with creditors.

Accounts Receivable & Credit Management In accounting, a receivable is any financial claim that a business has against individuals or other organizations. Accounts receivables are financial claims resulting from sales transactions. When a company sells goods or services, it has a claim on the customer for payment.

Before extending credit on an order or releasing an order for shipment, a company must verify that a customer is within their credit limits. When new customers are set up in the customer master files, typically the Accounting department reviews the credit worthiness of the customer through various credit reporting agencies. This information is used to assign terms and limits under which credit is extended. At time of order entry this information is used to ensure the customer is within their credit limits before releasing an order for shipment.

Advanced Warehousing Controls the receipt, put away, storage, picking and shipping of inventory using warehouses that exist within the MFG/PRO environment. Advanced Inventory Management (AIM) is QAD’s Warehouse Management module designed to meet the warehousing and advanced inventory requirements of organizations in a manufacturing or distribution environment. AIM has powerful yet flexible stock control capabilities and was designed to integrate seamlessly with all MFG/PRO operations.

Archive and Retrieval The ability to archive and retrieve data to comply with statutory requirements for data retention, often 7 - 10 years, is critical in the medical industry. MFG/PRO supports this both within the standard application and through other proprietary utilities.

Audit Trails The tracking of who made changes to enterprise-critical data, what the changes were and when the changes were made.

Bar Coding Identifying inventory items and Kanban cards with bar code labels speeds the collection of data and reduces data entry errors. Data can be scanned and downloaded quickly and easily without any manual intervention.

Batch Processing Production of items by mixing, blending, and refining component ingredients, such as pharmaceuticals, processed foods, and wine.

Bill of Material, Formulas, Routings, Processes Bills of material are much like the list of ingredients for a recipe—they indicate the components and quantities needed to make a product. Unlike a recipe, in many cases, these documents also list the ingredients for each component.

To manufacture an item or product, you must complete one or more activities or operations. The list of required operations is called a routing, which basically defines the process needed to make the item. The routing operations indicate the machines, expected times, and instructions for completing specific tasks.

A formula (or recipe) is another way to define a bill of material. A process definition is identical to a routing.

Budgeting Budgets are used to allocate company resources and to establish spending limits for departments, projects, divisions, and the entire company. A budget can be created for any accounting period in the fiscal year and multiple budgets can be maintained under different budget codes. Budgeted values can be displayed in balance sheets and income statements.

Business Intelligence Timely and accurate business information that gives decision makers visibility into how their business is performing in order to improve business operations and comply with corporate governance mandates. QAD Business Intelligence allows user to extract and restructure data from MFG/PRO and other data sources into a Progress-based data warehouse presenting a business-oriented view of the enterprise.

Call Desk/Support Center A call refers to a unique record of communication between the end user and the service organization. Each call identifies the end user, the nature of the problem or request, the urgency associated with that request, and the products involved. The actual communication related to the call can take any form: telephone call, physical visit or service call, electronic mail. The call, in terms of processing, is a record used to track activity between the service organization and the end user and to generate statistics about this activity. The Service/Support Management (SSM) module is fully integrated with MFG/PRO and provides capabilities for call centers, repair depots, field service organizations and companies servicing the equipment they sell.

Capacity Management - Resource, Rough-Cut Capacity Requirements Planning (CRP) uses MRP planned orders and any other work orders to determine work center load and generate a capacity requirements plan for a department, work center, or machine. CRP uses the planned manufacturing schedule to analyze the requirements placed on manufacturing work centers. It compares these planned requirements with the capacity available to determine if a production plan is feasible. If a work center is over capacity it will identify the production that is causing the problem to facilitate rescheduling or adding resources to the work center.

Rough Cut Capacity is an output of the MPS/CRP process. With demand identified, the MPS process is executed, at a high level, with planning focused on the production plan for end items and major subassemblies. Subsequently, a review of the requirements for shop floor capacity is performed by running CRP reports that display and document the load of the various work centers of the plant.

Capital Project Management The planning and recording of items and services required to deliver a solution, or project. A solution generally combines products and services in one package and is often delivered in a series of predefined increments over time. Typically, a solution is tailored to address specific customer requirements. The Project Realization Management (PRM) module provides a set of functions that enable business organizations to manage and complete complex tasks that require items, labor, and expenses.

Cash Management Accounting managers monitor cash flow to prevent shortages or surpluses of cash. Insufficient cash on hand can make the company unable to pay creditors on time or meet payrolls and harm the company’s credit rating. Too much cash on hand can mean that cash is not being properly invested. The Cash Management module increases visibility of your cash position and control over your cash balance.

cGMP Current Good Manufacturing Practices. Customers deploying in a validated environment under most regulatory authority worldwide, whether harmonized or complying purely with the FDA GMP under 21CFR part 100 or part 101, require the ability to validate the system. QAD’s Enterprise Validation Management suite enables this to be simple and cost effective.

Claims and Chargebacks In the medical industry in North America it is frequently the case that there are claims made on the pharmaceutical manufacturer from the healthcare body, not the end consumer. The trade management capability within MFG/PRO addresses this.

Collaborative Product Design Manufacturers, particularly Automotive Tier 1 or SI level in the supply chain, are frequently involved in collaborative product design where the original equipment manufacturer (OEM) will share computerized design (CAD) files and encourage participation in design of a product — particularly for a new model. This capability is typically outside the scope of the ERP solution. However, MFG/PRO does have capabilities to integrate when accommodating engineering changes in this area.

Consigned & Reserved Storage Locations Inventory can be shipped as consigned goods without actual transfer of title. A customer or supplier maintains the consigned goods as finished goods inventory until they give notice that the inventory has been used. Consumption triggers the creation of an invoice and the finished goods inventory is relieved on the manufacturer’s books. The Consignment Inventory module manages consigned inventory from the point of view of both the company shipping consigned goods to a customer and the company receiving consigned goods from a supplier.

The Inventory module lets you set up reserved locations, which are used to dedicate inventory to a specific customer of customers to ensure an adequate supply for sales orders.

Contact & Account Management Tools that enable companies to focus on the right deals at the right time, automate key sales activities, and improve sales collaboration. This involves monitoring each step of the sales process and tracking each opportunity from lead-to-order, better managing the sales pipeline and improving revenue predictability.

Co-Products and By-Products MFG/PRO provides a special set of features for managing processes that create more than one product. Such products are referred to as co-products or by-products. Processes that create only one product are supported by regular bills of material (BOM) and formulas.

Cost Management A key factor influencing whether a company manufactures a product is the cost of making that product. Costs also determine the level of production output. The cost of producing at a specific level of output depends not only on the price of needed resources—materials, labor, fuel, transportation, and so on—but also on the quantities of resources needed to produce that output. The level of output also depends on how the company uses fixed resources, such as the size of the plant, in combination with variable resources, such as labor, material, or equipment. It is important to know the total cost of production at varying levels of output along with per-unit costs.

Data Synchronization The synchronization of static data such as information on suppliers, items, customers, and bills of material among distributed, multi-site, multi-domain company implementations.

Distribution Resource Planning The plannig and management of the transfer of items between multiple company sites for more effective production planning and inventory management. Distribution Requirements Planning (DRP) is a planning function designed to balance supply and demand in a time-phased manner for items transferred between sites. Typically, these sites exist in several databases connected over a network.

Document Management Engineering departments must have strict control over all documents related to product design to protect company confidentiality and to ensure that all documentation is current and up-to-date. Only authorized personnel should have access to view or change documents. Document management provides complete on-line control over the entire life cycle of a document — from creation to approval to implementation to obsolescence. MFG/PRO and the Desktop 2 user interface accommodate this collaboration between applications.

Domains MFG/PRO’s architecture supports organizations that have either a distributed or centralized strategy with their computer platforms, yet want to manage all relevant accounting at division level, at entity level or any combination of that. The Shared Services Domain module (available in MFG/PRO eB2.1) provides the infrastructure for providing cross-domain functionality. Domains represent multiple business entities within a single database, allowing the use of one database to run multiple day-to-day business operations. Each Domain can have a different base currency, chart of accounts, as well as completely different configurations for manufacturing, distribution, services, and financials.

EDI Electronic Data Interchange is used to streamline the management of electronic communications between an organization and those of its trading partners. EDI ECommerce is a powerful transaction mapping and data-conditioning application that easily accommodates trading partners in a variety of industries, providing a streamlined method of managing EDI communications between trading partners, QAD solutions and other enterprise solutions. EDI ECommerce supports XML-formatted messages in addition to traditional EDI messages.

Engineering Change Management A change order request can be generated from engineering or manufacturing. All requests must be routed and approved before they are implemented in production. Requests for change are part of the Engineering Change Order (ECO) and Engineering Change Notification (ECN) process. In MFG/PRO, the Product Change Control Module controls this process. A change order request is entered in the Product Change Control (PCC) Module. Manufacturing typically requests an engineering change, although a request for change may also be fed into the PCC module directly from a Product Data Management (PDM) system. Engineering typically uses a PDM system, since they control the design and changes associated with a product.

Equipment Monitoring/SCADA Many manufacturers have automation that utilizes programmed logic controllers (PLC) or other shop floor devices on their shop floor. QAD has partners operating in the management execution systems (MES) or the Supervisory Control And Data Acquisition (SCADA) space and these are detailed in our alliance section.

E-Signatures Electronic Signatures are used on electronic documents requiring a signature. For companies required to comply with the code of federal regulations dictated by the United States Food and Drug Administration (FDA), the requirement to have electronic signature control on all validated processes is important, particularly under 21CFR part 11.

Estimates/Bids/Quotations A sales quotation or sales quote is a commitment to sell a certain customer certain items at a certain price. Customers who use bids for choosing suppliers often request quotes. Exact delivery dates and order quantities are usually specified when a quote becomes a sales order. MFG/PRO supports two types of sales quotes: one-time quote for a single sale and recurring quotes for repeat business. To support customer partnerships and recurring deliveries, the system provides an alternative to sales quotes. The Customer Schedules function in the optional Release Management module provides more visibility into the timing of a customer’s projected requirements. Additionally—unlike sales quotes—MRP sees customer schedules as a source of demand.

Evaluated Receipts Settlement ERS is a common business practice where a customer will automatically pay upon receipt of items. ERS allows the recording of a pending payment to a supplier without an invoice. The system automatically records liabilities to the supplier based on quantities received at the unit price negotiated with the supplier in a purchase agreement.

Field Service Management The ability to manage field service technicians in a way that meets current business needs as well as the needs of the mobile user. QAD Mobile Field Service extends MFG/PRO Service/Support Management (SSM) so that mobile employees can access it from light, inexpensive handheld devices on an anytime and anywhere basis.

Financial Consolidation The ability to consolidate the financial results of business entities in the same or different domains, with different base currencies and chart of accounts. Enterprises can define consolidation entities with GL consolidation sets that define which subsidiaries, in which domains, comprise the consolidated entity.

Finite Capacity Planning - Various Resources Finite forward capacity planning and load balancing is addressed within Repetitive Scheduling, which accommodates a finite forward model, and also in our Schedule X and Planner products. The Planner offers better ways to coordinate demand, scheduling, and materials and resource planning.

Fixed Assets Fixed assets are tangible assets that a business uses to produce income. Fixed assets represent a substantial financial investment for a business. The costs of acquiring, maintaining, insuring, and replacing fixed assets, along with depreciation, can have a substantial impact on both financial statements and tax liabilities.

Flexible Financial Reporting & Analytics The QAD business intelligence suite supports flexible financial reporting and analytics and augments the standard reporting within MFG/PRO.

Food Safety Food safety compliance with HCAAP and relative Food and Drug Administration standards under 21 CFR part 11 need to be addressed in standard operating practices within MFG/PRO and to be able to be validated for manufacturers sum food substances. Please study the validation capabilities within the life sciences industry.

General Ledger Generally accepted accounting practice requires that a company’s financial information be periodically compiled in two financial statements: a balance sheet and an income statement. The balance sheet provides a summary of a company’s resources, liabilities, and equity at a given point in time. The income statement shows profit or loss for a given time period. The amount of detail presented in these statements often varies according to the audience. In order to satisfy these reporting requirements, a general ledger (GL) is used.

Global Available & Capable to Promise Available to promise (ATP) is the uncommitted portion of inventory or planned production available to be promised to new orders. ATP calculations can be used to verify whether an order can be filled within a specific time frame given other demands and currently scheduled supply orders.

Grower Settlement For food producers who are buying agricultural commodities such as fruit and grain, the ability the pay growers or farmers based on quality, quantity and other attributes of raw materials is important.

Human Resources and Payroll Most companies have systems that support both human resource management and/or payroll. These capabilities are outside of the scope of the MFG/PRO application, although where required MFG/PRO can integrate to the employee files of these applications. Payroll is an application that is generally delivered to meet local requirements. MFG/PRO can be integrated to such systems where required.

Inventory Management A broad range of activities used to manage both purchased and raw material, stocked items still in process and finished product. The Inventory Control module creates inventory transactions such as unplanned issues, receipts or inventory transfers to act as the foundation for on-hand balances for use in both planning and financial valuation. It also monitors inventory information and history records created elsewhere in the system, including lot/serial tracing. It generates reports and inquiries on the value and availability of inventory and supports cycle counting processes to verify inventory quantities on hand.

Inventory Visibility & Interoperability The automotive industry action group (AIAG) has conducted a project to develop a standard for inventory visibility products to be able to interoperate and share information. QAD has piloted this project and has developed proof of concept piece of code which has now made available all competitive applications in the automotive industry. The IV and I information is detailed within the automotive section of this capability.

Invoicing The process of producing a bill for goods for services purchased. The bill, or invoice, includes pertinent information regarding the quantity, price, terms, nature of delivery, etc.

ISO/TS 16949 The ISO TS 19649 standard is a standard related to quality management around the automotive supply chain. Most North American and European automotive component manufacturers are required to comply with this standard. MFG/PRO supports all of the requirements within the standard application set that are accommodated within the Enterprise Resource planning application.

Job Tracking Manufacturers require the ability to track setup time, hours worked, material scrapped, and the number of units completed for a specific operation (work order). This information is used to track the status of work order operations, monitor performance of work centers, and update the general ledger (GL) for manufacturing costs. Within both Shop Floor Control and the Kanban capabilities in the Lean module, jobs can be traced.

JIT Sequencing The scheduling and management of operations at plants that produce, package and/or ship configured parts and assemblies, in sequence; ensuring the right items are delivered to the customer’s production lines at the right time and in the correct sequence, transforming planning into execution. Plant operations can be synchronized with customer demand to shorten lead times, reduce inventory levels, minimize shortages, maximize customer satisfaction and increase profitability using QAD JIT Sequencing (JIT/S).

Kanban A method of production that uses standard containers or lot sizes with a single card attached to each. It is a Pull system in which work centers use a card to signal that they wish to withdraw parts from feeding operations or suppliers. The Japanese word kanban, loosely translated, means card, billboard or sign.

Lean In a lean manufacturing environment, parts are processed in the natural flow of tasks required to create the finished product. Items are not made in batches in separate functional departments and the production of subassemblies is incorporated into the production of the final part. This eliminates the need to prepare schedules for any items other than the finished parts.

Lot/Serial Traceability The tracking of materials through manufacturing and into inventory with complete traceability of lots and batches. When an item is marked as lot/serial controlled, you cannot issue or receive the item without specifying a number. As transactions are processed for an item, its lot/serial number is included in transaction history. Lot/serial numbers provide greater tracking control by creating records of an item’s movement through the manufacturing process. Lot Control enforces unique lot numbers, lets you define lot groups for assigning lot numbers, updates inventory attributes for multiple lots, restricts receipts to a single lot, lets you enter supplier lot numbers, and manages expired inventory. Compliance ensures that manufacturing practices comply with regulatory standards such as USFDA current Good Management Practices (cGMPs), and with international agreements such as NAFTA and GATT.

Material Requirements Planning Material Requirements Planning (MRP) is a key manufacturing planning process that balances supply and demand for both purchased and manufactured items for a given set of demands or requirements. MRP considers external demand requirements and propagated demand from assembly plans for finished items and material transfer orders (in the form of distribution orders) to establish a strategy for the replenishment of raw material and purchased components as well as the production of manufactured items.

MES/Shop Floor Reporting Manufacturing execution systems are used to automate and improve the manufacturing process, letting manufacturers react faster to production problems and shrink cycle time through better visibility of factory floor activity.

Mixed-Mode Purchase Orders A purchase order is a contract with a supplier for items to be delivered on specified dates. It includes the delivery address, the terms of the agreement, tax data, and shipping costs. MFG/PRO supports three kinds of purchase orders: discrete POs, blanket POs, and supplier schedules.

Discrete POs are used for single transactions with a supplier.
Blanket POs are used for multiple deliveries of stock items, where an ongoing relationship with the supplier is assumed but exact delivery dates are yet to be determined.
A supplier schedule is an agreement with a supplier that guarantees a specified order level.

Mixed-Mode Sales Order Processing A sales order represents an offer to sell the customer certain items at a certain price at a certain time. A sales order also represents the commitment from the customer to purchase the items. MFG/PRO provides a variety of functions for processing sales orders, including:

Standard sales orders
Consolidated order processing
Customer-scheduled orders

Mixed-Mode Scheduling Production scheduling that accommodates a variety of manufacturing environments, including discrete manufacturing, repetitive, JIT, and lean.

Work Orders: Work orders control manufacturing orders in a discrete manufacturing environment.
Repetitive Scheduling: Commonly used in manufacturing environments producing a large number of a few products, a repetitive schedule is a statement of planned output for a production line for one day.
Flow Scheduling: A flow schedule is a statement of planned output for a production line for a defined period of time. Components are issued to production by back flushing, which deducts the required quantities from inventory when order quantities are reported as complete.
JIT Seqencing: The sequenced manufacture and delivery of items to a customer’s assembly line, ensuring the right items are delivered at the right time and in the correct sequence.

MMOG/LE A global set of principles for materials processes from the Automotive Industry Action Group (AIAG) in North America and Odette International Limited in Europe, MMOG/LE guidelines incorporate AIAG's Materials Management Operations Guidelines (MMOG) and Odette Logistics Evaluation (OLE) documents, and replace multiple customer-specific assessment forms. The guide automatically scores and rates suppliers’ compliance levels and identifies necessary actions to satisfy requirements.

MRO Inventory Items used in support of general operations and maintenance, such as maintenance supplies, spare parts, and consumables used in the manufacturing process and supporting operations.

Multi-Currency It is common today for business organizations to purchase goods from and sell goods to companies outside their own national borders. As a result, accommodating foreign currencies and establishing exchange rates is a common business practice. The Multiple Currency module provides a full set of functions that enables your system to support monetary amounts expressed in either the system base currency or in a non-base (foreign) currency. Foreign currencies can be used with purchase orders, sales quotations, sales orders, price lists, accounts receivable, accounts payable, and customer services. In the general ledger, foreign currencies can be used when entering transactions or setting up balance sheet accounts for assets and liabilities.

Multiple Units of Measure and Equivalents allows companies that require additional inventory item information to manage a defined Lot in terms of multiple units of measure and equivalents throughout the supply chain.

Oracle Financial Interface Some companies use Oracle’s financial suite to manage their financial applications. QAD can integrate to the Oracle suite, passing transactions at the general ledger level and this is accommodated as an offering of our Global Services business.

Outsourcing/Subcontracting Instead of materials, suppliers sometimes provide services for completing manufacturing operations. Companies subcontract operations when there is insufficient manufacturing capacity or when operations require specialized equipment. Subcontract services are received to work orders rather than inventory. Subcontract items are received into WIP. Subcontract purchase orders can be used with the Work Orders module, or with Repetitive and Advanced Repetitive functions. Advanced Repetitive subcontracting supports additional features of subcontract shipping.

Pick, Pack, Ship Companies need to produce and record sales order shipping documents that comply with diverse regional requirements and common business practices on a global scale. MFG/PRO shipping has a broad focus that enables you to produce and record sales order shipping documents that comply with diverse regional requirements and common business practices on a global scale. MFG/PRO shipping offers a flexible, user-configured set of related shipping features used to facilitate international shipments and control how documents are produced.

Plant Maintenance MFG/PRO supports simple capabilities to track maintenance costs, maintenance scheduling for work centers and plant within a manufacturing business. For organizations that are more capital intensive (for examaple, organizations that may have furnaces or forging operations) there is a greater requirement for plant maintenance. QAD offers a partner solution to address these additional requirements.

Potency In the medical space, particularly in pharmaceutical, the varying strengths an assay of active pharmaceutical ingredients (API) and excipients (inert substances that fill space but have no therapeutic benefit) need to be tracked by lot. This potency capability can be addressed for simple potency requirements using the compliance compatibilities in MFG/PRO. For more advance requirements, we are developing capabilities in this area.

Product Configuration A configured product, such as an automobile, allows many end-item combinations to be made from a relatively small number of assembly options. Configured products are assembled from lower-level items that can be master scheduled and made to stock. They should not be confused with products such as specialized scientific instruments or communication satellites, which are engineered to order. There are two types of configured products: assemble to order (ATO) and kits.

Product Lifecycle Management As a function of collaborative engineering, manufacturers require a system that manages product development, product specifications and recipes, costs, production histories, customer complaints, and tracks product quality throughout the entire product life cycle—from concept through obsolescence. Product lifecycle management applications support this. MFG/PRO integrates purely from an engineering change perspective.

Prototypes and Samples Manufacturers are often required to make prototypes or samples of new products. MFG/PRO’s bill of material management and product change control capabilities allow separate bills to be maintained for these prototypes and separate costing to be accommodated for what are typically short run production items.

Quality Management Defines and records the quality of products. Quality management is used to improve, maintain, and track the quality of products and materials (purchased and manufactured) to increase production throughput, reduce costs, and exceed customer expectations. This includes inspection and testing during the manufacturing process, incoming inspection of purchased items, and inventory sampling.

Receipt & Inspection A receipt is when inventory is brought into a location. Receipts increase the quantity on hand of an item at a particular location. Inspection is typically performed at purchase receipt or at an inspection station before items are received into inventory. The Quality Management module lets you test incoming material, finished products, and inventory; inspect first articles, processes, or items in-process; and perform destructive testing.

Repetitive Repetitive manufacturing is executed with schedules rather than work orders. Schedules require fewer steps and less paperwork to execute and are typical in manufacturing environments that use assembly lines to produce similar products using the same process. Since the same activities are repeated regularly, there is little variation.

Requisitions with Approval Hierarchy A requisition is a record stating that an item is needed. Requisitions specify quantity, date needed, and place to be delivered. A requisition is often the first step of a purchase. Some companies also require approvals before requisitions become orders. The Purchasing module supports requisitions, purchase orders, receiving, vouchering (invoices), and supplier performance tracking. The PRO/PLUS bundle builds on these basic purchasing capabilities to streamline the purchase requisition process.

Retro-Billing The ability to retrospectively bill for transactions that have occurred is commonplace in the automotive industry and this is addressed in the standard capabilities of MFG/PRO.

Returned Goods Management A return is a record of purchased items returned to a supplier. Return Material Authorizations (RMAs) manage the processing of basic product returns or exchanges. A replacement item can be issued either before or after the returned item is received. Returns are fully integrated with the installed base and with service coverage recognition. The software automatically generates invoices or credits to the customer and integrates with the standard Invoicing and Accounts Receivables modules.

RFID Radio Frequency Identification. A technology for the automatic and untouched identification of physical objects with computer chips (RFID tags).

SAP Financial Interface Some companies use SAP’s financial applications for their enterprise. Under these circumstances, QAD has the capability to pass transactions at a financial layer into the SAP financial suite. This offering is delivered through our Global Services capability.

Security The adherence to strict security procedures required by internal corporate policies as well as regulations mandated by government bodies. MFG/PRO includes core functionality to provide log-in access control and access restrictions to menu functions and operations.

Sequenced Shipments Sequenced shipments are scheduled and managed to fulfill customer orders, regardless of how goods are sourced: within JIT/S using sequenced production, within MFG/PRO using batch production applications such as Advanced Repetitive, or within the Lean module using Kanban.

Service Contract Management Service contracts, like warranties, define the rules governing agreements for service with customers. A service contract determines the type of service coverage, effective dates of coverage, response time, items supported, coverage levels and limits, and contract billing regarding the repair, replacement and support of items. The Service/Support Management module lets you create and manage service contracts and quotes.

Shipment Performance Tracking In some industries, companies are required to comply with performance criteria in order to continue in a business relationship. Well-defined metrics are needed to meet regulatory and quality standards. With the Shipment Performance module, you can monitor shipping effectiveness by measuring how a shipping department meets customer- requested ship dates and quantities.

SOX/IFRS For North American companies or companies with operating subsidiaries in North America, the requirements for control and financial reporting to comply with the Sarbanes-Oxley Act are accommodated and assisted with tools within the MFG/PRO application. In Europe, Asia and other countries where the International Financial Reporting Standards (IFRS) are being adopted, the requirement to support standard accounting treatments and produce standard output reports in financial reporting markup language is accommodated within the MFG/PRO application.

Supplier Performance Evaluation & Certification A tool for managing supplier relationships, the Supplier Performance module monitors the performance of internal and external suppliers. Users may customize how the system collects performance data, determine how performance metrics are reported, and create custom data collection points or use the ones predefined in the system.

Supply Chain Optimization In today’s increasingly competitive manufacturing environment, corporations need supply chain planning software that can optimize the flow of materials while lowering the costs of inventory, handling, and processing to levels well below those already achieved by traditional approaches.

The Supply Chain Planning and Optimization Suite provides APO functions at the plant level that significantly improve asset utilization and lower inventory levels. Because the software creates a model of plant operations and applies constraint-based scheduling processes, a quick return on investment is assured. And, when integrated with MFG/PRO, the Advanced Planning and Optimization Suite offers a solution that cost-effectively moves an enterprise toward a total corporate Supply Chain Management solution. Companies requiring more real time signaling and inventory visibility would be best served to evaluate QAD’s SV and Supply Chain Execution Solutions.

Trade Promotion Management A suite of applications for planning trade promotions, managing funds, and collecting and analyzing POS and third-party sales data and information on store execution (time to shelf, display effectiveness, out of stocks, etc.).

Traffic Management Traffic management supports the transport and logistics capabilities of organizations who manage their own vehicle fleets. This capability is typically delivered by third-party logistic providers or best-in-breed solutions.

Vendor Managed Inventory A means of optimizing supply chain performance in which the manufacturer is responsible for maintaining the distributor’s inventory levels. The manufacturer has access to the distributor’s inventory data and is responsible for generating purchase orders.

Warranty Tracking A warranty is a promise that the selling company takes responsibility for the repair or replacement of an item under the stated conditions. Coverage begins on the ship date for warranted items. Warranties specify exact terms, conditions, coverage percentages, and time limits. Service types and warranties define basic relationships with the customers. Information in the call tracking system can be used to influence revisions to an item when numerous warranty claims indicate a problem.

Web-Based Order Entry Optimized end-to-end order fulfillment offered to customers and distributors via the Internet, 24 hours a day 7 days a week. QAD Customer Self Service (CSS) provides a full-featured web-enabled commerce solution.

Work Flow This functionality is planned for the QAD Enterprise Applications version 10 (QAD 10) release.

Yield Management Yield management is a capability required by manufacturers to look at the processing yield of batches being made and to scale up batches to address this.

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