QAD Customer Management

Leading manufacturers are turning to customer management solutions to drive revenue, reduce costs and deliver the best possible experience to their customers. Improving customer relationships is especially critical in markets where margins are tight, buyers exercise a high degree of control and costs are volatile. As such, effective customer management solutions offer manufacturers a competitive advantage.

QAD’s exclusive focus on manufacturers makes our comprehensive suite of Customer Management solutions uniquely suited to manufacturing companies. As part of QAD Enterprise Applications, our Customer Management solutions enable manufacturers to acquire new customers efficiently, grow revenue through multiple channels, and retain customers through superior service and support.

Our customers rely on our customer management solutions to run and measure marketing campaigns, manage sales opportunities throughout the full lifecycle, optimize the order and fulfillment process, enable customer self-service, anticipate and gear for customer demand, and ensure customer retention through coordination of multiple service channels.
QAD Enterprise Applications include the following core Customer Management capabilities:

• Sales Quotations - QAD Sales Quotations supports the generation of multi-line sales quotations utilizing advanced pricing capabilities and supporting complex and high volume environments.
• Sales Orders - QAD Sales Orders and Invoicing provide a variety of methods for order creation, credit verification, confirming orders, inventory allocation, picking and shipping products, processing invoices and handling returns
  
• Sales Analysis - QAD Sales Analysis monitors salesperson productivity and effectiveness as well as giving greater visibility on sales by product line or item
• Pricing - Pricing capabilities support automatic pricing during key order transactions

In addition to these core capabilities, QAD offers various add-on modules that enhance core functionality, which extend and integrate with QAD Enterprise Applications.

• QAD Customer Self Service - QAD Customer Self-Service is a complete Web storefront and self-service portal that can be tailored to integrate directly into a company Web site, supporting 7x24 order management and customer self service.
• QAD Distributed Order Management - QAD Distributed Order Management is a sophisticated order management system that allows control over distributed or centralized order management environments using rules to address fulfillment, pricing and customer contract issues.
• QAD Demand Management - QAD Demand Management encompasses all areas of demand management from creation of forecasts and tracking of errors, optimizing of inventory levels, to collaboration with supply chain members, and flexible reporting of demand activities.
• QAD Marketing Automation - QAD Marketing Automation supports marketing activities to prospects and customers, allowing multi-step communication or sales campaigns to be executed by direct mail or email.
• QAD Sales Force Automation - QAD Sales Force Automation (QAD SFA) is a fully functional sales force automation tool to improve sales-person productivity including communications and scheduling tools; pipeline and forecast management; and customer service.
• QAD Advanced Pricing, Medical - QAD Advanced Pricing Management, Medical (QAD APM Medical) gives life sciences suppliers the complete scope of functionalities for managing contract, pricing and promotion activities — from planning through execution, administration and evaluation.
• QAD Trade Management - QAD Trade Management allows manufacturers and distributors to more effectively plan, manage and track trade (promotional) spending activities.
• QAD Configurator - QAD Configurator provides tools for users to easily configure complex products during order entry, without the need for technical knowledge of the product or the system.