QAD: Putting the Customer First

QAD was founded in 1979 to develop software explicitly for manufacturing companies. We believe that by delivering an innovative and evolving set of products and services to accommodate our customers’ dynamic business requirements, we can achieve two critical goals: develop software that is a pleasure to use and deliver customers the best user experience in our industry.

Today, customers at more than 6,100 sites in 90 countries around the world rely on QAD solutions to run their enterprises. We’re working hard to serve their needs: to deliver the solutions they require, the user experience they want and the services and support they deserve. We’re succeeding, thanks to our ability to listen to and learn from our customers, and thanks to the hard work and dedication of our people.

At the same time, we’re working hard to develop solutions that will enable what we call the Perfect Lean Market. That remains our vision for the manufacturing industry: “frictionless” information flow throughout the extended, global enterprise. We believe the Perfect Lean Market can and will make manufacturing enterprises even more flexible and competitive than they are today; we also believe that the development and evolution of our software solutions will take us there.

Leading Customers to the Perfect Lean Market

Manufacturers today need less complexity, more focus. They want elegant solutions that relieve their worry. And they expect a relationship with a software and services partner who intimately participates in their industry. A partner they can trust to keep them competitive.

QAD is genuinely passionate about manufacturing and committed to helping our customers throughout the world achieve the highest levels of manufacturing excellence. This means delivering solutions designed to expand their market reach, enhance performance, strengthen new business opportunities and stimulate greater profitability.

Our vision for achieving the Perfect Lean Market for manufacturing is logistical perfection, positive performance, exemplary quality, optimistic growth and global expansion for the manufacturing industry. The perfect balance of supply and demand, but at the global market level. Eliminating waste, minimizing friction throughout the entire global supply chain and maximizing business efficiencies throughout the enterprise—start-to-finish.

What makes us different from other enterprise software providers is that we realize that achieving this vision begins not with technology, but with people.

Continuous Customer Engagement

When you get down to it, individuals and groups drive every organization. Making them more efficient is our focus, our passion. And that is to our customer’s advantage. In today’s global, networked environment, every element and every person of the enterprise should be connected with every link in the supply chain. Enabling this kind of visibility and interconnectedness underlies QAD's long-term commitment to building a solution that delivers “Total Enterprise Capability.”

What is Total Enterprise Capability? It’s everything a customer needs to run a business globally. For many manufacturers, this is being made possible through QAD Enterprise Applications, QAD’s long-standing product suite featuring all the key attributes a manufacturing concern looks for today:

Human Engineering: QAD Enterprise Applications is intuitive, highly functional and enjoyable to use on a day-to-day basis.
Global Platform: QAD Enterprise Applications supports centralized or decentralized environments and accommodates local language, legislative and regulatory issues.
Deployment Independence: Customers can deploy QAD Enterprise Applications on premise, on appliance, or on demand.
Service Oriented Architecture: QAD Enterprise Applications is built on a Service Oriented Architecture (SOA) that makes it open, flexible, interoperable and cost-effective.

QAD: A Trusted Partner

Over the last 30 years, successful manufacturers have made dramatic improvements in the speed and efficiency of production. But in a world of increasing global competition, shrinking margins and accelerating time-to-market requirements, its no wonder manufacturing companies are eager for more innovation, reduced applications complexity, better visionary leadership and a committed software partner, not just provider.

The combination of manufacturing expertise, enterprise-wide functionality and a great user experience has translated into businesses success for QAD customers around the world.

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