Customer Management

Streamlined Solutions for Customer Satisfaction

You need to deliver more than just a product to keep customers coming back — short order cycle times, perfect orders, self-service options, fast delivery, high quality, custom configurations, timely service, comprehensive support and accurate invoices. QAD Cloud ERP provides all this and more to help you keep customers satisfied.

Datasheet Endpoint
 Anchor name: #zgim_

Improve responsiveness through collaboration during all phases of the customer life-cycle.

Customer Management
  • Sales Orders & Invoicing
  • Create and confirm quotations, sales orders, verify credit, allocate inventory, pick and ship products, and process invoices.
  • Customer Relationship Management
  • Increase your profits by improving customer acquisition and retention with a 360-degree view of your customer interactions from prospect to post-sale service and support.

  • Sales Analysis
  • Monitor your margins and salesperson productivity and analyze sales by product, item, site and customer.
  • Configurator
  • Offer mass customized products to improve customer satisfaction; ensure accurate pricing, configuration viability and material needs; and reduce scrap and rework. Configure centrally and deliver from any facility, or configure and deliver from the same site.

  • Customer Self Service
  • Automatically take orders on this web store-front that you can match to your own website’s branding.
  • Trade Activity Management
  • Support buying groups, contract management and best price management, and track financial impact of promotion and rebates.

Service & Support
  • Service and Support Management
  • Get after-sales service and support, covering all aspects of tracking and support for equipment.
  • Field Service Scheduler
  • Reduce cost and improve customer service by increasing service engineers’ productivity.

  • Mobile Field Service
  • Give the technician fast and easy visibility of call assignments and end user details, and accelerate tasks like activity reporting and parts replenishment.
 Anchor name: #zgim_

Product Demos

See QAD Cloud Apps in action.

Visit Demo Center

Thank you for reaching out to QAD! Your inquiry has been forwarded to the appropriate representative who will contact you shortly.
If you need to speak with a QAD representative immediately, please call your local QAD office.

In the meantime, for more information on how we can work together toward building your Effective Enterprise, please take a moment to:

If you would like to change your message settings, visit our Subscription Preference Center.

Follow us on:

Let's Talk

I'm interested in QAD Cloud ERP.

QAD values your privacy. For more information please see our Privacy Policy statement.

 Anchor name: #zgim_