{"id":12067,"date":"2024-08-13T09:00:40","date_gmt":"2024-08-13T16:00:40","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=12067"},"modified":"2024-08-13T10:30:01","modified_gmt":"2024-08-13T17:30:01","slug":"6-steps-to-increasing-profit-through-workforce-engagement","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2024\/08\/6-steps-to-increasing-profit-through-workforce-engagement","title":{"rendered":"6 Steps to Increasing Profit Through Workforce Engagement"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;12069&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Improving employee engagement within manufacturing is a global concern.<\/span> <span style=\"font-weight: 400;\">A recent <\/span><a target=\"_blank\" href=\"https:\/\/www.gallup.com\/workplace\/643286\/engagement-hits-11-year-low.aspx\" rel=\"noopener\"><span style=\"font-weight: 400;\">Gallup study<\/span><\/a><span style=\"font-weight: 400;\"> found employee engagement is at an 11-year low; only 30% considered themselves involved and enthusiastic about work, which is worse than it was in the \u201cquiet quitting\u201d phase of COVID-19.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even those who consider employee engagement too soft a measure by itself recognize the dire correlation that low engagement has with decreasing quality, customer satisfaction and profits. Reasons for low engagement include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Feeling a lack of purpose and meaning<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Receiving insufficient recognition for creative problem-solving<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Frustration about abundant resource constraints<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Isolation from a perception of poor communication<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Companies often struggle with getting constructive insights about how their staff and frontline workers feel. Even when managers and human resources teams utilize pulse surveys &#8211; and many don\u2019t &#8211; employees can be concerned about the true anonymity of such questionnaires and can be reluctant to share frustrations. Exit interviews always fail to recapture individual employees and still may not give you a full picture of employee experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contrary to headlines about lazy generations, most people want to enjoy their job and be good at it. Motivation is lost when they feel overworked, unsupported or frustrated. This can result in workers seeking other opportunities, contributing to the cycle of high work and low morale for the remaining staff.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This concern is significant, particularly because of the ongoing labor shortage. Manufacturing companies are <\/span><a target=\"_blank\" href=\"https:\/\/www.forbes.com\/sites\/forbesbusinesscouncil\/2023\/08\/25\/worker-shortage-overcoming-workforce-challenges-in-manufacturing\/?sh=14822607250b\" rel=\"noopener\"><span style=\"font-weight: 400;\">struggling to fill over 600,000 jobs<\/span><\/a><span style=\"font-weight: 400;\">. Unsatisfied workers typically have alternative job prospects and are attracted to the surface-level flexibility of the gig economy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, when manufacturers finally hire replacements the onboarding process can be long. Sourcing and training new team members is expensive and time-consuming. As a result, manufacturers need to consider employee retention as a priority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is creating a more <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/06\/the-shop-floor-workforce-is-a-critical-component-to-supply-chain-effectiveness\" rel=\"noopener\"><span style=\"font-weight: 400;\">engaged and motivated workforce<\/span><\/a><span style=\"font-weight: 400;\"> is possible. By prioritizing a worker-centric approach, manufacturers can foster collaboration, motivation and workforce engagement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are 6 steps to consider for your employee engagement strategy.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">1. Make Engagement Effortless<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Increasing employee engagement is important at all levels of an organization. According to Gallup\u2019s 2024 State of the Global Workplace, highly engaged teams have fewer negative outcomes (like 30% fewer quality defects) <\/span><b><i>and<\/i><\/b><span style=\"font-weight: 400;\"> more positive outcomes (like 10% higher customer loyalty). Engaged workers also drive better products, services, and innovation, growing the bottom line.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For your top floor to keep a consistent pulse on shop floor engagement both the inputs and analysis have to be natural. Forcing extra checkpoints for the sake of engagement will have a neutral effect at best, and could easily backfire. And the best collection of data will be ignored by leaders when summaries are cumbersome.\u00a0\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">2. Empower Effective Communication<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Effective communication among and across employees and management should be a priority. Common approaches include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quick daily huddles that define the day\u2019s goals and illuminate potential challenges<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Group messaging that is contextual to task-relevant information\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Highly visible status boards that balance regular updates with focused work<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Consider different communication channels. Face-to-face interaction often feels authentic and <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/03\/introducing-the-connected-workforce-with-qad-redzone\" rel=\"noopener\"><span style=\"font-weight: 400;\">modern connected workforce solutions<\/span><\/a><span style=\"font-weight: 400;\"> can provide video calls with AI-enabled translation services for unprecedented access across your organization. This is increasingly important as hiring pools can expand by many factors when language isn\u2019t a barrier.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. Encourage Innovation<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Everyone within an organization has the potential to contribute to process improvement. <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/author\/mo7\" rel=\"noopener\"><span style=\"font-weight: 400;\">Michael Ochi<\/span><\/a><span style=\"font-weight: 400;\">, Director of Product Marketing at QAD, recalls a memory from a prior job at a medical device manufacturer,\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhen I was an industrial engineer I quickly realized that the best way to implement change was to ask the people it would impact most: my shop floor workers. I recall a mechanical engineer wanted to solve a quality issue with a new assembly fixture. He asked me to introduce it to the floor and instead of saying \u2018<\/span><i><span style=\"font-weight: 400;\">Here\u2019s your new fixture<\/span><\/i><span style=\"font-weight: 400;\">\u2019 (which would have been met with resistance) I asked \u2018<\/span><i><span style=\"font-weight: 400;\">How would you improve this prototype we\u2019re rolling out to solve issue X?<\/span><\/i><span style=\"font-weight: 400;\">\u2019. The assembly people suggested that the securing mechanism needed to be spring-loaded and have one tightening bolt rather than two. Including their feedback resulted in several seconds shaved off the operation, better ergonomics, more consistent placement, and zero-resistance adoption. Everybody won.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The lesson here is that innovation isn\u2019t a top-down exercise. Beyond Michael\u2019s experience, data supports creating an open forum for continuous improvement:<\/span><a target=\"_blank\" href=\"https:\/\/blog.shrm.org\/blog\/5-reasons-why-you-should-listen-to-your-employees\" rel=\"noopener\"> <span style=\"font-weight: 400;\">38%<\/span><\/a><span style=\"font-weight: 400;\"> of employees feel they lack incentive when management dismisses their ideas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most workers desire to contribute to company growth. Rather than being responsible for all good ideas, management should create an environment of shared input and action. A good way of navigating the challenge of needing justification for change is to build it into the feedback process. It\u2019s easy to have check-boxes at the bottom of an ideas form that say:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will improve:<\/span>[\/vc_column_text][vc_single_image image=&#8221;12072&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Simple suggestions from the frontline can have significant efficiency improvements and prevent downtime. This leads to noticeable business improvements and increased employee satisfaction. Incentivize your workers by holding digital or in-person town halls and smaller team meetings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Create an environment that inspires, motivates, and assures long-term commitment from team members.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. Define Career Paths<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Upskilling your current frontline workers helps them learn and develop. It also provides career progression opportunities, which is important for worker retention. Consider which skills and leading initiatives your team needs. You could cross-train your teams and create a multi-skilled learning organization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s important to note that everybody, from entry-level to executive, can be sensitive to promotions with a poor pay-to-pressure ratio (small wage increase with big responsibilities). Considering the value that career development brings to your organization will foster better outcomes for your company, and make it easier to quantify compensation steps. A company culture that encourages cross-training and career progression makes it easier to retain critical staff.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. Promote When Possible<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Giving employees the tools needed to upskill makes it easier to identify and promote from within.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to personal motivation and loyalty, this has three benefits to the company:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enhanced group knowledge<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved customer familiarity and loyalty<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">A positive employee experience strengthens the emotional connection to their job. This leads to a<\/span><a target=\"_blank\" href=\"https:\/\/www.gallup.com\/workplace\/236366\/right-culture-not-employee-satisfaction.aspx\" rel=\"noopener\"> <span style=\"font-weight: 400;\">17%<\/span><\/a><span style=\"font-weight: 400;\"> increase in productivity and a<\/span><a target=\"_blank\" href=\"https:\/\/www.gallup.com\/workplace\/236366\/right-culture-not-employee-satisfaction.aspx\" rel=\"noopener\"> <span style=\"font-weight: 400;\">59%<\/span><\/a><span style=\"font-weight: 400;\"> decrease in employee turnover in the long term.\u00a0\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6. Create a Culture of Celebration<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Your workplace culture should celebrate employees&#8217; achievements. These come in different forms, from milestone anniversaries to team recognition for meeting\/exceeding goals and individual recognition for exceptional commitment to company values. When employee achievements go unnoticed their incentives disappear along with incentive-worthy actions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When your workers have good ideas, it\u2019s important that you acknowledge them. This fosters a positive work environment and motivates engagement. Workers feel seen and appreciated.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Use Connected Worker Technology as an Ally<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Engagement starts and ends with employees but the deployment of technology can significantly influence the success of engagement programs, which impact real business metrics. <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/solutions\/qad-redzone-connected-workforce\" rel=\"noopener\"><span style=\"font-weight: 400;\">QAD Redzone<\/span><\/a><span style=\"font-weight: 400;\"> was created by plant managers with the sole purpose of delivering miraculous manufacturing outcomes by revolutionizing employee engagement. That\u2019s why the user community and analysts agree that QAD Redzone is the #1 Connected Workforce solution. QAD has benchmarked over 1,000 plants and found that Redzone delivers, on average a:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">29% boost in productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">74% increase in employee engagement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">32% decrease in staff turnover<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Transform your manufacturing company and create a workplace that engages and retains employees. Tap into hidden capacity, reduce employee turnover while increasing productivity through QAD Redzone.<\/span><\/p>\n<p><b>For a limited time, QAD is freely* delivering these difference-making results to customers who upgrade their QAD ERP to the Cloud. Learn more<\/b><a target=\"_blank\" href=\"https:\/\/go.qad.com\/Peopleare-QADRZ_Promo.html?utm_source=workforce_engagement&amp;utm_medium=blog&amp;utm_campaign=revmark-ib-RZ_Elevate_Promo&amp;utm_content=promo\" rel=\"noopener\"> <b>here<\/b><\/a><b>.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">* Free with <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/elevate?mkt_tok=NTA3LUxUTS01MzkAAAGSToQSrhjhC9uNkee60ZdwN0UGOegYVPwtHNUt6xsZ5-TqDiDTdxz8zTsRLvOik2TqW53lDw4EvH6RPsEWV8E\" rel=\"noopener\"><span style=\"font-weight: 400;\">ELEVATE<\/span><\/a><span style=\"font-weight: 400;\"> upgrade. Valid through 12\/31\/2024. See Program Details <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/documents\/flyers\/qad-redzone-productivity-partnership.pdf?_gl=1*7msic7*_ga*MTMzNTUzMzQ4Ny4xNzAwNDc2Mjgy*_ga_4YRENK10JJ*MTcxNDU3ODk4NC4zNy4wLjE3MTQ1Nzg5ODQuNjAuMC44Nzc4NzQ0Njk.\" rel=\"noopener\"><span style=\"font-weight: 400;\">Here<\/span><\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;12069&#8243; img_size=&#8221;full&#8221;][vc_column_text]Improving employee engagement within manufacturing is a global concern. A recent Gallup study found employee engagement is at an 11-year low; only 30% considered themselves involved and enthusiastic about work, which is worse than it was in the \u201cquiet quitting\u201d phase of COVID-19. Even those who consider employee engagement too soft a measure [&hellip;]<\/p>\n","protected":false},"author":181,"featured_media":12069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[182,199],"tags":[2713,2604,572,3005,3006,509],"class_list":["post-12067","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-manufacturing-trends","tag-connected-worker","tag-connected-workforce","tag-productivity","tag-staff-retention","tag-worker-engagement","tag-workforce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>6 Steps to Increasing Profit Through Workforce Engagement | QAD Blog<\/title>\n<meta name=\"description\" content=\"By prioritizing a worker-centric approach, manufacturers can foster collaboration, motivation and workforce engagement.\" \/>\n<meta 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