{"id":12586,"date":"2025-10-21T08:46:01","date_gmt":"2025-10-21T15:46:01","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=12586"},"modified":"2025-10-21T09:48:45","modified_gmt":"2025-10-21T16:48:45","slug":"cut-sourcing-costs-and-boost-efficiency-real-qad-srm-cases-and-best-practices","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2025\/10\/cut-sourcing-costs-and-boost-efficiency-real-qad-srm-cases-and-best-practices","title":{"rendered":"Cut Sourcing Costs and Boost Efficiency: Real QAD SRM Cases and Best Practices"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”12587″ img_size=”full”][vc_column_text]In today\u2019s complex and often volatile global environment, procurement leaders face mounting pressure to cut sourcing costs while navigating geopolitical instability, inflation, <\/span>tariffs<\/span><\/a> and talent shortages. As a Senior Customer Success Manager at QAD, I\u2019ve spent the past five years working closely with our <\/span>QAD Supplier Relationship Management (SRM)<\/span><\/a> customers to help them overcome these challenges and drive real business impact. The truth is, sourcing smarter isn\u2019t just about software\u2014it\u2019s about strategy, support, and best practices. And that\u2019s exactly what we deliver through QAD SRM.<\/span><\/p>\n

In this post, I\u2019ll walk you through some real customer success stories, share practical insights, and explain how the QAD Customer Success team helps companies like KION, Convotherm (a Welbilt subsidiary), EVN and others <\/span>boost efficiency<\/span><\/a>, strengthen supplier collaboration, and realize measurable savings using QAD SRM.<\/span><\/p>\n

My Role as a QAD Customer Success Manager<\/span><\/h2>\n

At QAD, Customer Success is more than a title\u2014it\u2019s a philosophy. My role involves guiding our customers through their SRM journey, from implementation to optimization. Whether we\u2019re mapping out a <\/span>digital sourcing strategy<\/span><\/a>, configuring supplier performance workflows, or troubleshooting integration challenges, our goal is to help customers unlock the full value of their investment.<\/span><\/p>\n

The Customer Success team serves as a strategic partner, acting as an advocate for our clients within QAD and ensuring that their evolving needs are reflected in our product roadmap. We work closely with customers across industries, translating procurement goals into actionable outcomes through QAD SRM, including <\/span>Supplier Data Management<\/span><\/a>, <\/span>Sourcing<\/span><\/a>, Collaboration and <\/span>Auctions<\/span><\/a> solutions.<\/span><\/p>\n

KION Group AG: A 360\u00b0 Procurement Transformation<\/span><\/h2>\n

One of the most inspiring examples is the KION Group, a global leader in material handling solutions. When I started working with KION five years ago, they faced fragmented procurement processes across regions. By implementing QAD SRM, they were able to standardize these processes globally, creating consistency from North America to EMEA and APAC.<\/span><\/p>\n

The <\/span>results<\/span><\/a> were transformative:<\/span><\/p>\n