{"id":12786,"date":"2025-07-08T08:22:31","date_gmt":"2025-07-08T15:22:31","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=12786"},"modified":"2025-07-08T08:22:31","modified_gmt":"2025-07-08T15:22:31","slug":"convotherm-digitizes-procurement-and-achieves-3-2x-roi-with-qad-srm","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2025\/07\/convotherm-digitizes-procurement-and-achieves-3-2x-roi-with-qad-srm","title":{"rendered":"Convotherm Digitizes Procurement and Achieves 3.2x ROI with QAD SRM"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;12787&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Convotherm, a Welbilt brand based in Germany, is renowned for its industry-leading combi steamers used in professional kitchens across the globe. With more than 35 models in circulation and customers in over 100 countries, Convotherm plays a key role in the commercial foodservice market.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite the company\u2019s success, Convotherm faced increasing pressure to streamline its <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/10\/what-you-need-to-know-about-supplier-management-and-srm-software\" rel=\"noopener\"><span style=\"font-weight: 400;\">supplier management processes<\/span><\/a><span style=\"font-weight: 400;\"> amid rising supply chain volatility, growing regulatory demands and the need for greater efficiency. Manual sourcing processes and fragmented data made it difficult to engage a wide supplier base, mitigate compliance risk and respond quickly to disruptions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To address these challenges, Convotherm turned to <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/solutions\/supplier-management\" rel=\"noopener\"><span style=\"font-weight: 400;\">QAD Supplier Relationship Management (SRM)<\/span><\/a><span style=\"font-weight: 400;\">, successfully digitizing its procurement operations and realizing a 3.2x return on investment in the first year alone.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Eliminating Manual Processes and Gaining Supplier Visibility<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Convotherm\u2019s <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2025\/04\/the-importance-of-digital-sourcing-applications-for-complex-strategic-sourcing\" rel=\"noopener\"><span style=\"font-weight: 400;\">sourcing activities<\/span><\/a><span style=\"font-weight: 400;\"> were previously managed using spreadsheets and ad-hoc communication. As a result, RFQs were time-consuming to issue, supplier responses were difficult to compare and vendor selection was limited to just a handful of familiar partners.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to Stefan Sadler, Sourcing Leader at Convotherm, \u201cBecause this is so much work, you only send inquiries to a small number of your suppliers. There\u2019s also a big risk of human error \u2014 you may forget to ask something or don\u2019t get all of the answers. The big impact is that you don&#8217;t know your supplier.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These inefficiencies presented several challenges:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manual RFQs required an hour or more to complete and limited supplier outreach<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supplier qualification lacked consistency and relied heavily on internal effort<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data was siloed, making it hard to track compliance or assess <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2022\/10\/mitigate-supplier-risk-with-qad-srm\" rel=\"noopener\"><span style=\"font-weight: 400;\">supplier risk<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Global disruptions and new regulations, like the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/11\/navigating-new-regulations-supply-chain-and-global-trade-compliance-challenges-in-2023\" rel=\"noopener\"><span style=\"font-weight: 400;\">German Supply Chain Act<\/span><\/a><span style=\"font-weight: 400;\">, added urgency to improve supplier transparency and resilience<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">A Strategic Shift with QAD SRM<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Convotherm selected QAD SRM to digitize <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/06\/defining-supplier-development\" rel=\"noopener\"><span style=\"font-weight: 400;\">supplier onboarding<\/span><\/a><span style=\"font-weight: 400;\">, centralize sourcing activities and improve supplier collaboration. The decision was influenced by the company\u2019s existing success with <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/what-is-erp\" rel=\"noopener\"><span style=\"font-weight: 400;\">QAD ERP<\/span><\/a><span style=\"font-weight: 400;\">, along with the platform\u2019s flexibility and strong local support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhat really convinced us was how well QAD SRM could adapt to our specific processes and needs,\u201d said Steven Greiner, Sourcing Buyer at Convotherm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Implementation followed a phased, process-by-process approach to avoid overwhelming suppliers. The immediate focus was on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a target=\"_blank\" href=\"https:\/\/www.qad.com\/solutions\/supplier-data-management\" rel=\"noopener\"><b>Supplier Data Management<\/b><\/a><span style=\"font-weight: 400;\"> \u2013 Standardizing onboarding and qualification processes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a target=\"_blank\" href=\"https:\/\/www.qad.com\/solutions\/sourcing\" rel=\"noopener\"><b>Sourcing<\/b><\/a> <span style=\"font-weight: 400;\">\u2013 Automating RFQs and expanding supplier participation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Collaboration <\/b><span style=\"font-weight: 400;\">\u2013 Centralizing all communications and documentation in a single platform<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cWe wanted to have a pool where we could gather all of our supplier information and find it in a very quick time period. That\u2019s the reason we chose QAD SRM,\u201d added Greiner.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Tangible Results: Efficiency, Savings and Compliance<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The impact of QAD SRM was immediate and measurable.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>90% Reduction in RFQ Time:<\/b><span style=\"font-weight: 400;\"> What once took an hour now takes just five minutes. Buyers can issue RFQs to dozens of suppliers simultaneously and review responses in a single interface.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>3.2x ROI in Year One:<\/b><span style=\"font-weight: 400;\"> Faster processes and broader supplier engagement drove significant cost savings. Requests that previously went to five suppliers now reach up to 50.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved Compliance: <\/b><span style=\"font-weight: 400;\">Centralized supplier data ensures traceability, audit readiness and support for ISO and supply chain regulations.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cThe biggest improvement is the fact that there is a central place for everything,\u201d said Greiner. \u201cIt can be found there: agreements, requests, communication.\u201d<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">A Scalable Platform for Future Growth<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Encouraged by early success, Convotherm is now extending QAD SRM across more departments. The scheduling team is using the platform for delivery reminders, and the quality team is preparing to manage complaints and supplier evaluations within the system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe\u2019re gradually incorporating more processes into SRM,\u201d said Sadler. \u201cWe\u2019re building it up department by department.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2025\/05\/cut-sourcing-costs-and-boost-efficiency-real-qad-srm-cases-and-best-practices\" rel=\"noopener\"><span style=\"font-weight: 400;\">QAD Customer Success<\/span><\/a><span style=\"font-weight: 400;\"> team continues to support Convotherm\u2019s evolution with proactive updates and responsive collaboration. \u201cWe present an issue, talk through it, and by the next meeting, we usually have a solution implemented,\u201d said Greiner.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Key Benefits of QAD SRM at Convotherm<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With QAD SRM in place, Convotherm has not only <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2025\/03\/improving-efficiency-and-the-customer-experience-with-qad-supplier-relationship-management\" rel=\"noopener\"><span style=\"font-weight: 400;\">improved sourcing efficiency<\/span><\/a><span style=\"font-weight: 400;\"> but also laid the groundwork for better supplier relationships and long-term process improvement. Highlights include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>90% reduction<\/b><span style=\"font-weight: 400;\"> in RFQ processing time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>3.2x return on investment<\/b><span style=\"font-weight: 400;\"> in the first year<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Centralized supplier data<\/b><span style=\"font-weight: 400;\"> for better compliance and transparency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scalable adoption<\/b><span style=\"font-weight: 400;\"> across sourcing, scheduling and quality teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Stronger supplier engagement<\/b><span style=\"font-weight: 400;\"> through streamlined collaboration<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Convotherm\u2019s journey with QAD SRM demonstrates how digitizing supplier management can deliver both immediate and long-term value. By simplifying complex sourcing activities and improving visibility, the company has enhanced <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2022\/04\/people-in-manufacturing-procurement\" rel=\"noopener\"><span style=\"font-weight: 400;\">procurement<\/span><\/a><span style=\"font-weight: 400;\"> efficiency, reduced risk and built a scalable framework for future compliance and growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cDefinitely implement QAD SRM,\u201d advised Greiner. \u201cThe savings from RFQs and the process improvements bring you one, if not two or three, steps forward.\u201d<\/span><\/p>\n<p><b>Read the full <\/b><a target=\"_blank\" href=\"https:\/\/www.qad.com\/case-studies\/convotherm\" rel=\"noopener\"><b>Convotherm customer success story<\/b><\/a><b> to learn more, and check out their customer success video below.<\/b>[\/vc_column_text][vc_video link=&#8221;https:\/\/qad.wistia.com\/medias\/wnutxkwm9z&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;12787&#8243; img_size=&#8221;full&#8221;][vc_column_text]Convotherm, a Welbilt brand based in Germany, is renowned for its industry-leading combi steamers used in professional kitchens across the globe. With more than 35 models in circulation and customers in over 100 countries, Convotherm plays a key role in the commercial foodservice market. Despite the company\u2019s success, Convotherm faced increasing pressure to [&hellip;]<\/p>\n","protected":false},"author":122,"featured_media":12787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[198,182],"tags":[304,3146,349,632,1943,1551,1332,1696,3189],"class_list":["post-12786","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success","category-featured","tag-collaboration","tag-convotherm","tag-customer-success","tag-procurement","tag-qad-srm","tag-sourcing","tag-supplier-management","tag-supplier-relationship-management","tag-welbilt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Convotherm Digitizes Procurement and Achieves 3.2x ROI with QAD SRM | QAD Blog<\/title>\n<meta name=\"description\" content=\"Convotherm turned to QAD SRM to successfully 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