{"id":13216,"date":"2026-01-29T07:49:24","date_gmt":"2026-01-29T15:49:24","guid":{"rendered":"https:\/\/wp-admin-prod.qad.com\/blog\/?p=13216"},"modified":"2026-01-29T07:49:24","modified_gmt":"2026-01-29T15:49:24","slug":"qad-srm-customer-success-stories-real-manufacturer-proof-points","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2026\/01\/qad-srm-customer-success-stories-real-manufacturer-proof-points","title":{"rendered":"QAD SRM Customer Success Stories: Real Manufacturer Proof Points"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”13217″ img_size=”full”][vc_column_text]Manufacturers evaluating supplier relationship management software want more than feature lists or roadmap slides. They want proof. Hearing directly from customers shows what value looks like after go-live, including improved transparency, greater efficiency, and faster time to value in real procurement environments.<\/span><\/p>\n

The following customer success stories and testimonials highlight how manufacturers across automotive, electronics, and industrial sectors are using <\/span>QAD Supplier Relationship Management (QAD SRM)<\/span><\/a> as their <\/span>supplier relationship management software<\/span><\/a> to modernize procurement operations and strengthen supplier collaboration.<\/span><\/p>\n

Watch the full QAD SRM customer testimonials video:<\/span>[\/vc_column_text][vc_video link=”https:\/\/qad.wistia.com\/medias\/jr446h3wl6″][vc_column_text]<\/p>\n

Hanon Systems: An Automotive Supplier Driving Transparency Through QAD SRM<\/span><\/h2>\n

Hanon Systems<\/span><\/a> is a global automotive supplier supporting major OEMs with complex, cost-sensitive components, making transparency and standardization critical across procurement and <\/span>sourcing activities<\/span><\/a>.<\/span><\/p>\n

Before implementing QAD SRM, Hanon Systems relied on legacy technology that made supplier collaboration difficult to manage at scale. Daniel Turek, Cost Engineer at Hanon Systems, explained that \u201cbefore we were implementing QAD SRM, we were using old and sometimes outdated software,\u201d which contributed to broader challenges. As he described it, \u201cwe had lack of transparency and no standardized process.\u201d<\/span><\/p>\n

By <\/span>adopting<\/span><\/a> QAD SRM as its supplier relationship management software, Hanon Systems moved to a more structured and centralized approach to supplier data. Turek noted that \u201cafter using QAD SRM or after the implementation, now we have a centralized data storage,\u201d helping bring consistency to daily procurement activities. With this foundation in place, \u201cwe have improved processes,\u201d he said, adding that the team now has \u201ca clearer understanding of the cost breakdown.\u201d<\/span><\/p>\n

Muhr & Bender (Mubea): Supporting Complex Automotive Sourcing at Scale<\/span><\/h2>\n

Muhr & Bender<\/span><\/a>, also known as Mubea, is a global automotive manufacturer with highly complex sourcing requirements, where detailed RFQs and cost comparisons are a core part of daily procurement work.<\/span><\/p>\n

To support this environment, flexibility and <\/span>efficiency<\/span><\/a> were essential. Marie Bendova, Teamleader for Purchasing Processes and Tools at Muhr & Bender, explained that \u201cQAD SRM helps us to manage procurement complexity,\u201d noting that \u201cit’s basically possible to set up anything according to our needs.\u201d<\/span><\/p>\n

Before QAD SRM, sourcing comparisons required significant manual effort. Bendova described the challenge directly: \u201cWe have quite complex sourcing sheets or RFQ sheets. Good luck comparing that in Excel sheets.\u201d With QAD SRM in place as their supplier relationship management software, those comparisons became dramatically simpler. \u201cQAD helps us a lot because you can do the comparison in one click basically,\u201d she said. \u201cIt really saves us a lot of time.\u201d<\/span><\/p>\n

Phoenix Contact: An Electronics Manufacturer Accelerating Time to Value in the Cloud<\/span><\/h2>\n

Phoenix Contact<\/span><\/a> is a global electronics manufacturer operating in a fast-moving, highly technical environment where visibility and speed are essential to effective supplier collaboration.<\/span><\/p>\n

For Phoenix Contact, transparency and ease of use were key drivers in moving <\/span>QAD SRM<\/span><\/a> to the cloud. Nicole Bergs, Product Owner at Phoenix Contact, explained that \u201cthe biggest opportunity for us is to have this kind of transparency inside the system.\u201d<\/span><\/p>\n

After transitioning from an on-premise environment to the cloud, day-to-day work became easier. \u201cSo it’s pretty much easier to work inside the cloud,\u201d Bergs said. \u201cThat’s just what matters.\u201d Time to value was also immediate. \u201cFrom the start of having the purchase order to go, it was really up to ten days.\u201d<\/span><\/p>\n

Ongoing improvements required minimal internal effort, reinforcing the value of cloud-based supplier relationship management software. As Bergs described it, \u201call the improvements are going automatically into the system and without any effort for the people.\u201d<\/span><\/p>\n

Heroal: An Industrial Manufacturer Focused on Efficiency and Access<\/span><\/h2>\n

Heroal<\/span><\/a> is an industrial manufacturer where procurement teams require reliable access to information and efficient processes across suppliers and internal stakeholders.<\/span><\/p>\n

For Heroal, having a single system to support procurement activities was essential. Mirko M\u00fcnstermann, Head of Purchasing at Heroal, explained that \u201cfor us, it was very important to have transparency and efficiency,\u201d and equally important was \u201cto really have one system where we have all the information available.\u201d<\/span><\/p>\n

QAD SRM<\/span><\/a> proved to be the right fit. \u201cQAD was a perfect fit,\u201d M\u00fcnstermann said. By moving to the cloud, Heroal gained both performance and flexibility. \u201cWe moved to the cloud, to have the full performance,\u201d he explained, adding that \u201cit’s very convenient because you can access from everywhere.\u201d For Heroal, QAD SRM functions as supplier relationship management software that supports both efficiency and accessibility.<\/span><\/p>\n

AVL: Scaling Supplier Collaboration for a Global Automotive Technology Leader<\/span><\/h2>\n

AVL<\/span><\/a> is a global automotive technology company supporting complex engineering and manufacturing environments, where supplier collaboration must scale across a large user base.<\/span><\/p>\n

For AVL, reaching a cloud milestone with QAD SRM marked an important step in its procurement journey. Daniel Windisch, Specialist Purchasing Tools and Processes at AVL, reflected on the transition, saying \u201cthe cloud system is a great system,\u201d and adding, \u201cwe are really happy that we reached that milestone.\u201d<\/span><\/p>\n

Cloud delivery also positioned AVL for continuous improvement. \u201cFrom now on getting new updates and new benefits,\u201d Windisch said. Despite the scale of the rollout, the transition went smoothly. \u201cIt was really a smooth go live,\u201d he explained. \u201cWith that many users it was really really great.\u201d For AVL, QAD SRM provides supplier relationship management software that scales with the organization.<\/span><\/p>\n

What Manufacturers Are Achieving with Supplier Relationship Management Software<\/span><\/h2>\n

Across these customer success stories, manufacturers describe how supplier relationship management software supports procurement teams in practical, day-to-day ways, including:<\/span><\/p>\n