{"id":13530,"date":"2026-06-30T06:00:58","date_gmt":"2026-06-30T13:00:58","guid":{"rendered":"https:\/\/wp-admin-prod.qad.com\/blog\/?p=13530"},"modified":"2026-06-29T14:23:25","modified_gmt":"2026-06-29T21:23:25","slug":"supplier-relationship-management-software-5-customer-success-stories","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2026\/06\/supplier-relationship-management-software-5-customer-success-stories","title":{"rendered":"Supplier Relationship Management Software: 5 Customer Success Stories"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;13531&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Supplier relationships have become a strategic advantage for manufacturers. Supply chain volatility, changing regulations, sustainability initiatives and rising cost pressures continue to challenge procurement teams worldwide. To remain competitive, organizations need visibility into supplier networks, faster decision-making, and stronger collaboration across the supply chain.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Modern supplier relationship management software helps manufacturers centralize supplier information, automate sourcing activities, reduce risk and build stronger supplier ecosystems. As procurement teams evolve from reactive administrators to strategic business partners, technologies including automation and <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2026\/03\/how-agentic-ai-is-turning-systems-of-record-into-systems-of-action-for-manufacturers\" rel=\"noopener\"><span style=\"font-weight: 400;\">emerging agentic AI applications<\/span><\/a><span style=\"font-weight: 400;\"> in manufacturing are helping organizations work more efficiently and make better decisions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Below are five examples of manufacturers using <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/solutions\/supplier-management\" rel=\"noopener\"><span style=\"font-weight: 400;\">QAD SRM (Supplier Relationship Management)<\/span><\/a><span style=\"font-weight: 400;\"> to improve supplier performance, streamline procurement processes and drive measurable outcomes.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is Supplier Relationship Management Software?<\/span><\/h2>\n<p><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2024\/05\/what-to-know-about-supplier-relationship-management-srm\" rel=\"noopener\"><span style=\"font-weight: 400;\">Supplier relationship management software<\/span><\/a><span style=\"font-weight: 400;\"> helps organizations manage supplier information, sourcing activities, communication and performance within a centralized system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The software creates a connected environment where procurement teams can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Manage supplier onboarding and qualification<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conduct RFQs and sourcing events<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Collaborate with suppliers and internal stakeholders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor supplier performance and risk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support ESG and compliance initiatives<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gain visibility across procurement activities<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By replacing manual processes and disconnected systems, <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2025\/10\/cut-sourcing-costs-and-boost-efficiency-real-qad-srm-cases-and-best-practices\" rel=\"noopener\"><span style=\"font-weight: 400;\">supplier relationship management software improves efficiency<\/span><\/a><span style=\"font-weight: 400;\"> while helping procurement teams make more informed decisions.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What Types of Manufacturers Benefit from Supplier Relationship Management Software?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Manufacturers across industries rely on supplier networks to maintain production continuity and remain resilient. Industries commonly benefiting from supplier relationship management software include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automotive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Industrial Manufacturing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Food &amp; Beverage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High Technology<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumer Products<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Life Sciences<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While every organization has unique requirements, common priorities often include reducing costs, strengthening supplier collaboration, improving visibility, and managing risk.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">QAD SRM Case Study #1: Convotherm<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Convotherm, a leading foodservice equipment manufacturer and Welbilt Deutschland GmbH brand, relied heavily on manual sourcing processes including spreadsheets, emails and disconnected supplier data. These processes limited visibility and created inefficiencies throughout procurement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After implementing QAD SRM Supplier Data Management, Sourcing and Collaboration capabilities, Convotherm transformed its procurement processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Notable outcomes included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">90% reduction in RFQ processing time from one hour to approximately five minutes<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">3.2x return on investment during year one<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Expanded RFQ participation from approximately five suppliers to as many as 50 suppliers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved compliance and audit readiness<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u201cPreviously, the tender process took about one hour. In SRM, this process was reduced to a good five minutes. And the quality of prices and suppliers also increased.\u201d\u00a0 <\/span><\/i><i><span style=\"font-weight: 400;\">\u2014 Stefan Sadler, Sourcing Leader, Welbilt Deutschland GmbH<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Read the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/case-studies\/convotherm\" rel=\"noopener\"><span style=\"font-weight: 400;\">full Convotherm case study<\/span><\/a><span style=\"font-weight: 400;\"> and watch the customer video below to learn more.<\/span>[\/vc_column_text][vc_video link=&#8221;https:\/\/qad.wistia.com\/medias\/wnutxkwm9z&#8221;][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">QAD SRM Case Study #2: KION Group AG<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">KION Group AG, one of the world&#8217;s leading manufacturers of material handling equipment and supply chain solutions, needed a way to reduce manual procurement tasks and standardize sourcing activities across more than 100 countries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QAD SRM enabled KION to create a consistent global framework for procurement while improving collaboration with suppliers and internal stakeholders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Results included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">More than 90% reduction in RFQ creation time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">32% cost savings in one sourcing initiative through Auctions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greater supplier engagement and communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Standardized global procurement processes<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u201cQAD SRM changed our work life definitely because there&#8217;s now much more time left to negotiate better prices and save costs.\u201d\u00a0 <\/span><\/i><i><span style=\"font-weight: 400;\">\u2014 Jens Brethauer, Vice President Digital Procurement &amp; ERP Systems, KION<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Read the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/case-studies\/kion-group-ag\" rel=\"noopener\"><span style=\"font-weight: 400;\">full KION Group AG case study<\/span><\/a><span style=\"font-weight: 400;\"> and watch the customer video below to learn more.<\/span>[\/vc_column_text][vc_video link=&#8221;https:\/\/qad.wistia.com\/medias\/3tkl7c3q4a&#8221;][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">QAD SRM Case Study #3: Grammer AG<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As a global automotive supplier focused heavily on sustainability initiatives, Grammer AG needed stronger visibility into supplier activities and supply chain risk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The company implemented QAD SRM Supplier Data Management, Sourcing and Auctions to improve collaboration and support ESG initiatives.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Benefits included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased A supplier rate by 12%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increased system usage by 150%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better visibility into <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2022\/10\/mitigate-supplier-risk-with-qad-srm\" rel=\"noopener\"><span style=\"font-weight: 400;\">supplier risk<\/span><\/a><span style=\"font-weight: 400;\"> and sustainability data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved management of Scope 3 emissions initiatives<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u201cQAD SRM covers the spots that, without digitalization, we wouldn&#8217;t be able to see. This includes risk from our suppliers.\u201d\u00a0 <\/span><\/i><i><span style=\"font-weight: 400;\">\u2014 Fernanda Dorantes, Process Digitalization Manager, Grammer AG<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Read the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/case-studies\/grammer-ag\" rel=\"noopener\"><span style=\"font-weight: 400;\">full Grammer AG case study<\/span><\/a><span style=\"font-weight: 400;\"> to learn more.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">QAD SRM Case Study #4: AVL List GmbH<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AVL operates a large supplier ecosystem spanning more than 11,000 suppliers globally. The company needed a centralized approach for supplier data management and stronger support for <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/05\/how-to-navigate-esg-risk-with-supplier-management-software\" rel=\"noopener\"><span style=\"font-weight: 400;\">evolving ESG and compliance requirements<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Using QAD SRM, AVL created a unified supplier environment that improved transparency and collaboration across global operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Outcomes included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized supplier management for more than 11,000 suppliers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduced RFQ fields by an average of 45%<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved support for ESG and compliance initiatives<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better global visibility and supplier collaboration<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u201cWe have 13 years of experience with QAD SRM and we are lucky every day to have this solution.\u201d\u00a0 <\/span><\/i><i><span style=\"font-weight: 400;\">\u2014 AVL<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Read the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/case-studies\/avl-list-gmbh\" rel=\"noopener\"><span style=\"font-weight: 400;\">full AVL case study<\/span><\/a><span style=\"font-weight: 400;\"> to learn more.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">QAD SRM Case Study #5: Kromberg &amp; Schubert<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Kromberg &amp; Schubert previously relied on email, spreadsheets and disconnected systems to manage sourcing activities and supplier communication. The company needed greater transparency and a centralized source of supplier information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After implementing QAD SRM, the team gained visibility into sourcing activities and improved collaboration across global operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Results included:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">More than 400 sourcing events launched within the first six months<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralized supplier data, documents and certifications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greater visibility from sourcing setup through supplier nomination<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improved sourcing efficiency and planning<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">\u201cWith QAD SRM, we have gained transparency of our sourcing activities from the very beginning until the very end.\u201d\u00a0 <\/span><\/i><i><span style=\"font-weight: 400;\">\u2014 Detlef Schmidt, Manager of Central Purchasing Standards, Methods &amp; Controlling, Kromberg &amp; Schubert<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Read the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/case-studies\/kromberg-and-schubert\" rel=\"noopener\"><span style=\"font-weight: 400;\">full Kromberg &amp; Schubert case study<\/span><\/a><span style=\"font-weight: 400;\"> to learn more.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Future of Supplier Relationship Management Software<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Procurement is continuing to evolve rapidly. Manufacturers are looking beyond traditional process automation and toward technologies that actively help teams make decisions and manage increasingly complex supplier ecosystems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The next evolution includes <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2026\/04\/what-is-agentic-ai-in-manufacturing-a-practical-guide\" rel=\"noopener\"><span style=\"font-weight: 400;\">agentic AI <\/span><\/a><span style=\"font-weight: 400;\">manufacturing capabilities that can automate repetitive procurement tasks, surface insights and enable teams to respond faster to changing conditions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through ChampionAI and new procurement innovations accelerated by <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/about\/news\/-\/room\/read\/2025\/qad-redzone-acquires-kavida-ai-freeing-up-to-50-of-manufacturing-buyers-time\" rel=\"noopener\"><span style=\"font-weight: 400;\">the Kavida acquisition<\/span><\/a><span style=\"font-weight: 400;\">, QAD is helping organizations move toward intelligent supplier workflows that reduce manual effort and improve supply chain resilience. Emerging <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2026\/04\/agentic-ai-is-not-an-it-project-its-the-next-operating-model\" rel=\"noopener\"><span style=\"font-weight: 400;\">agentic AI applications<\/span><\/a><span style=\"font-weight: 400;\"> in manufacturing are expected to support sourcing, supplier collaboration and post-order activities, enabling procurement teams to focus more time on strategic initiatives.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">QAD Supplier Relationship Management Software<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">These are just five examples of manufacturers using <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2023\/10\/what-you-need-to-know-about-supplier-management-and-srm-software\" rel=\"noopener\"><span style=\"font-weight: 400;\">supplier relationship management software <\/span><\/a><span style=\"font-weight: 400;\">to improve sourcing outcomes, increase visibility and build stronger supplier ecosystems.<\/span><\/p>\n<p><b>To learn more about how QAD SRM helps manufacturers modernize procurement and prepare for the future of intelligent sourcing, visit our <\/b><a target=\"_blank\" href=\"https:\/\/www.qad.com\/customers\" rel=\"noopener\"><b>Customers page<\/b><\/a><b> and explore our library of customer success stories.<\/b>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;13531&#8243; img_size=&#8221;full&#8221;][vc_column_text]Supplier relationships have become a strategic advantage for manufacturers. Supply chain volatility, changing regulations, sustainability initiatives and rising cost pressures continue to challenge procurement teams worldwide. To remain competitive, organizations need visibility into supplier networks, faster decision-making, and stronger collaboration across the supply chain. Modern supplier relationship management software helps manufacturers centralize supplier [&hellip;]<\/p>\n","protected":false},"author":122,"featured_media":13531,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[198,182],"tags":[3233,349,24,632,1943,1551,809,1696,3414],"class_list":["post-13530","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success","category-featured","tag-agentic-ai","tag-customer-success","tag-manufacturing","tag-procurement","tag-qad-srm","tag-sourcing","tag-supplier-collaboration","tag-supplier-relationship-management","tag-supplier-relationship-management-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Supplier Relationship Management Software: 5 Customer Success Stories | QAD Blog<\/title>\n<meta name=\"description\" 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