{"id":4522,"date":"2016-02-02T10:33:44","date_gmt":"2016-02-02T18:33:44","guid":{"rendered":"https:\/\/blog-prod.qad.com\/blog\/?p=4522"},"modified":"2020-07-30T14:37:14","modified_gmt":"2020-07-30T21:37:14","slug":"quality-and-customer-service-are-key-to-haighs-success","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2016\/02\/quality-and-customer-service-are-key-to-haighs-success","title":{"rendered":"Quality, Customer Service, and the Cloud are Key to Haigh\u2019s Success"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<h2>Who is Haigh\u2019s<\/h2>\n<p>Haigh\u2019s is a manufacturer of high-end chocolates, and they have been in business for over 100 years. What makes Haigh\u2019s stand out is their focus on customer service as well as their use of premium ingredients to create a chocolate experience above the rest. Last year I traveled out to Adelaide, Australia to visit Haigh\u2019s headquarters, and it was unlike any chocolate experience I\u2019ve had. They take so much pride in every aspect of crafting their chocolates, from sourcing ingredients to handing the finished product to the customer in the retail store, every step is completed with quality and in mind.<\/p>\n<h2><\/h2>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\"><iframe loading=\"lazy\" class=\"wistia_embed\" src=\"\/\/fast.wistia.net\/embed\/iframe\/nxnfngcfc7?videoFoam=true\" name=\"wistia_embed\" width=\"100%\" height=\"100%\" frameborder=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<\/div>\n<p><script src=\"\/\/fast.wistia.net\/assets\/external\/E-v1.js\" async=\"\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><\/h2>\n<h2>Haigh\u2019s Focus on Quality is Key<\/h2>\n<p>When speaking to Haigh\u2019s, they told me that their focus on quality control is what makes them so successful in delivering the best product with the best customer service possible. They have high seasonality with their product during Easter and Christmas, and they rely on their ERP system\u2019s ability to deliver live information and provide them with visibility to their stores\u2019 demand. This enables them to take bigger risks during their high seasonality times of the year, and have more visibility on the retail level. Knowing what their stores need and when they need it takes out the guess work, and allows their retail shops to provide the excellent customer service that their customers know so well. Haigh&#8217;s move to the cloud\u00a0made that possible by allowing staff to focus on their core business, not maintaining their <a href=\"https:\/\/www.qad.com\/cloud-erp\">ERP system<\/a>. For more information on how Haigh\u2019s found the balance between expanding technology and keeping tradition by moving to the cloud, see their <a target=\"_blank\" href=\"https:\/\/www.qad.com\/documents\/case-studies\/haighs-case-study.pdf\" rel=\"noopener noreferrer\">case study<\/a>.<\/p>\n<h2><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<div id='gallery-1' class='gallery galleryid-4522 gallery-columns-3 gallery-size-thumbnail'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_43_41_10.Still017.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_43_41_10.Still017-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_28_09_17.Still001.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_28_09_17.Still001-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_08_04_13.Still015.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_08_04_13.Still015-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_23_08_16.Still006.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_23_08_16.Still006-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_10_39_21.Still010.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_10_39_21.Still010-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_54_39_02.Still014.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_54_39_02.Still014-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_22_39_22.Still005.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_22_39_22.Still005-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_02_52_09.Still013.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_02_52_09.Still013-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_12_57_17.Still007.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_12_57_17.Still007-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_06_12_23.Still011.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_06_12_23.Still011-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_10_50_07.Still008.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.01_10_50_07.Still008-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_51_11_19.Still020.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_51_11_19.Still020-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_58_45_11.Still019.jpg'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2016\/02\/Haighs.02_58_45_11.Still019-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2><\/h2>\n<h2><\/h2>\n<h2>ERP Software Solutions Built for Food and Beverage Manufacturing<\/h2>\n<p>There\u2019s no question that food and beverage manufacturing is complex. Many manufacturers are dealing with multiple product lines, packaging, and pricing processes in an effort to excel at inventory and supply chain management. All the while, staying true to traditional methods and skills to produce a fresh quality product. Haigh&#8217;s move from an on premise ERP solution to the cloud proved to be a strategic choice that\u00a0enabled them\u00a0to do just that.\u00a0\u00a0Learn more about the QAD solutions built for food and beverage manufacturing: <a target=\"_blank\" href=\"https:\/\/www.qad.com\/industries\/food-beverage\" rel=\"noopener noreferrer\">www.qad.com\/industries\/food-beverage<\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image source=&#8221;featured_image&#8221; img_size=&#8221;full&#8221;][vc_column_text] Who is Haigh\u2019s Haigh\u2019s is a manufacturer of high-end chocolates, and they have been in business for over 100 years. What makes Haigh\u2019s stand out is their focus on customer service as well as their use of premium ingredients to create a chocolate experience above the rest. Last year I traveled out [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":4530,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[198,199],"tags":[141,15,18,142,24,39],"class_list":["post-4522","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success","category-manufacturing-trends","tag-case-study","tag-enterprise-resource-planning","tag-erp-software","tag-food-and-beverage","tag-manufacturing","tag-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Quality, Customer Service, and the Cloud are Key to Haigh\u2019s Success - QAD Blog<\/title>\n<meta name=\"description\" content=\"Learn how Haigh\u2019s chocolates moved from on-premise to a cloud ERP system built for food and beverage manufacturing while still keeping tradition.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qad.com\/blog\/2016\/02\/quality-and-customer-service-are-key-to-haighs-success\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quality, Customer Service, and the Cloud are Key to Haigh\u2019s Success - 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