{"id":7791,"date":"2019-08-20T09:33:10","date_gmt":"2019-08-20T16:33:10","guid":{"rendered":"https:\/\/blog-prod.qad.com\/blog\/?p=7791"},"modified":"2020-11-06T11:53:12","modified_gmt":"2020-11-06T19:53:12","slug":"how-to-improve-execution-manufacturing-strategies-pt2","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2","title":{"rendered":"How to Improve the Execution of Manufacturing Strategies (Pt. II)"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”7792″ img_size=”full”][vc_column_text]In “<\/span><\/i>How to Improve the Execution of Manufacturing Strategies (Pt. I)<\/span><\/i><\/a>,” we discussed reviewing the execution capability of a manufacturing strategy, the first of two steps to improve the chances of successful strategy execution. In Part II, we will consider the second of these two steps.<\/span><\/i><\/p>\n

Implementation Planning: Coordinate a Plan that Includes all Departments<\/span><\/h2>\n

The manufacturer has determined its strategies and conducted an execution capability review. They know where the gaps in execution capability lie and feel confident they can address them. The strategies should succeed.<\/span><\/p>\n

A second problem now arises. Implementation <\/span>planning<\/span><\/a> takes place at the department level.<\/span><\/p>\n

Each department develops a plan for how they will implement their part of the strategy. Many separate plans result \u2013 one for each department. Then each department works to implement its plan. They all work on the strategy, but they do so separately.<\/span><\/p>\n

The department plans have an underlying problem \u2013 they aren’t coordinated.<\/span><\/p>\n

Why Coordination in Manufacturing Strategy Implementation is Important<\/span><\/h2>\n

Imagine building a house. An architect designs the house. The architect’s design is like a strategy for a house. It looks good on paper, now someone must build it.<\/span><\/p>\n

Normally, a builder would own construction. The builder ensures coordination of detailed activities. They decide the order in which to do things. They coordinate tradespeople and decide when materials should arrive.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=”7793″ img_size=”full”][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Imagine if the detailed coordination did not occur.<\/span><\/p>\n

Concreters, carpenters, glaziers, electricians, plumbers and roofers would each have their own plan. They would each interpret the architect’s plans and decide what they needed to do. And then they would work independently.<\/span><\/p>\n

The result \u2013 the carpenter might arrive to build the frame and find the concrete foundations not in place. The glazier might arrive to fit windows and find the frame not finished. The electrician might arrive to find the walls already completed, with no access for wiring.<\/span><\/p>\n

Chaos would reign. Delays would occur. Costs would blow out. The quality of the house would suffer.<\/span><\/p>\n

Strategy Implementation<\/span><\/h2>\n

Now consider strategy implementation. Executives design a strategy like an architect designs a house. The manufacturing executives are the architects. But manufacturers don’t have a \u2018builder’. They don’t have someone to coordinate the implementation of their strategy. <\/span><\/p>\n

So, who coordinates the detailed activities? It’s not the executives who came up with the strategy. They don’t have the time. So the answer is, it depends.<\/span><\/p>\n

In practice, everyone hopes the activities of each department will somehow coalesce into the delivery of the strategy. But that’s like hoping the individual plans of each tradesperson will somehow result in a completed house. It might happen, but it will be pure luck.<\/span><\/p>\n

Uncoordinated implementation of the strategy suffers the same result as an uncoordinated house. Delays occur, costs blow out and the quality of the implementation does not measure up.<\/span><\/p>\n

And the more time that passes, the less coordinated the plans become. Each department has its own priorities. And as the day-to-day business continues, departments tend to focus on their own priorities. The strategic initiatives will slip, and that can produce a number of problems. For example:<\/span><\/p>\n

    \n
  • HR plans a great training course, but there’s a delay in the new IT systems. HR doesn’t find out until it’s too late, so the course goes ahead but is ineffective.<\/span><\/li>\n
  • New processes are designed, but neither HR nor IT is properly briefed. Training and systems don’t support the new processes.<\/span><\/li>\n
  • A great new IT system is implemented, but partners aren’t trained, so they don’t use it.<\/span><\/li>\n<\/ul>\n

    Manufacturing executives can’t abrogate responsibility for ensuring alignment of each department’s execution. A plan for a strategy must include a plan for coordinated execution. <\/span><\/p>\n

    Improving the Success of a Manufacturing Strategy <\/span><\/h2>\n

    An executive team might develop a superb strategy, but most strategies will fail if not executed well. To improve execution, manufacturers should consider two things. First, conduct a formal review of execution capability. Ensure there’s clarity about what’s needed to execute the strategy. Then, build that execution capability.<\/span><\/p>\n

    Second, don’t let departmental silos undermine the strategy. Ensure there’s a single plan covering all departments, not a separate plan for each department. Then, manage the strategy rollout as a single project. <\/span><\/p>\n

    These two actions will increase the chance of success for a manufacturing strategy. And that reflects well on any executive team.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_single_image image=”7792″ img_size=”full”][vc_column_text]In “How to Improve the Execution of Manufacturing Strategies (Pt. I),” we discussed reviewing the execution capability of a manufacturing strategy, the first of two steps to improve the chances of successful strategy execution. In Part II, we will consider the second of these two steps. Implementation Planning: Coordinate a Plan that Includes […]<\/p>\n","protected":false},"author":87,"featured_media":7792,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[182,199],"tags":[859,862,24,879,860,880,858,92],"class_list":["post-7791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-manufacturing-trends","tag-execution-capability","tag-improvement","tag-manufacturing","tag-manufacturing-strategies","tag-planning","tag-strategic-initiatives","tag-strategy-execution","tag-supply-chain"],"yoast_head":"\nHow to Improve the Execution of Manufacturing Strategies (Pt. II) | QAD Blog<\/title>\n<meta name=\"description\" content=\"Learn how to improve, coordinate and execute successful manufacturing strategies to continuously adapt and grow in a changing manufacturing industry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Improve the Execution of Manufacturing Strategies (Pt. II) | QAD Blog\" \/>\n<meta property=\"og:description\" content=\"Learn how to improve, coordinate and execute successful manufacturing strategies to continuously adapt and grow in a changing manufacturing industry.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2\" \/>\n<meta property=\"og:site_name\" content=\"QAD Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/QADerp\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-20T16:33:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-11-06T19:53:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/08\/08.20.2019-min.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Paul Henderson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@QAD_Community\" \/>\n<meta name=\"twitter:site\" content=\"@QAD_Community\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Paul Henderson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2\"},\"author\":{\"name\":\"Paul Henderson\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#\\\/schema\\\/person\\\/67db9976033b4851742de829f3c49857\"},\"headline\":\"How to Improve the Execution of Manufacturing Strategies (Pt. II)\",\"datePublished\":\"2019-08-20T16:33:10+00:00\",\"dateModified\":\"2020-11-06T19:53:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2\"},\"wordCount\":768,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/08.20.2019-min.jpg\",\"keywords\":[\"execution capability\",\"improvement\",\"manufacturing\",\"manufacturing strategies\",\"planning\",\"strategic initiatives\",\"strategy execution\",\"supply chain\"],\"articleSection\":[\"Featured\",\"Manufacturing Trends\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2\",\"url\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2\",\"name\":\"How to Improve the Execution of Manufacturing Strategies (Pt. II) | QAD Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/08.20.2019-min.jpg\",\"datePublished\":\"2019-08-20T16:33:10+00:00\",\"dateModified\":\"2020-11-06T19:53:12+00:00\",\"description\":\"Learn how to improve, coordinate and execute successful manufacturing strategies to continuously adapt and grow in a changing manufacturing industry.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage\",\"url\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/08.20.2019-min.jpg\",\"contentUrl\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/08.20.2019-min.jpg\",\"width\":900,\"height\":450,\"caption\":\"hard hats, planning, manufacturing strategies, teamwork\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2019\\\/08\\\/how-to-improve-execution-manufacturing-strategies-pt2#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Improve the Execution of Manufacturing Strategies (Pt. II)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/\",\"name\":\"QAD Blog\",\"description\":\"Next-Generation Manufacturing & Supply Chain Solutions in the Cloud\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#organization\",\"name\":\"QAD\",\"url\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"QAD\"},\"image\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/QADerp\",\"https:\\\/\\\/x.com\\\/QAD_Community\",\"https:\\\/\\\/instagram.com\\\/qad_erp\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/qad\",\"https:\\\/\\\/www.pinterest.com\\\/QADInc\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/QADIncorporated\\\/\",\"https:\\\/\\\/en.wikipedia.org\\\/wiki\\\/QAD_Inc.\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#\\\/schema\\\/person\\\/67db9976033b4851742de829f3c49857\",\"name\":\"Paul Henderson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/07\\\/Paul-Henderson_avatar-96x96.jpg\",\"url\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/07\\\/Paul-Henderson_avatar-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/07\\\/Paul-Henderson_avatar-96x96.jpg\",\"caption\":\"Paul Henderson\"},\"description\":\"Paul Henderson is an author, speaker and consultant on outcome-based customer success for technology vendors. Before founding Outcome Leaders, he led the Asia Pacific region of QAD Inc. He\u2019s also written two books, both on outcomes. Today, Paul helps technology vendors create passionate customers by enabling the customers\u2019 business outcomes.\",\"url\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/author\\\/paul-henderson\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Improve the Execution of Manufacturing Strategies (Pt. II) | QAD Blog","description":"Learn how to improve, coordinate and execute successful manufacturing strategies to continuously adapt and grow in a changing manufacturing industry.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2","og_locale":"en_US","og_type":"article","og_title":"How to Improve the Execution of Manufacturing Strategies (Pt. II) | QAD Blog","og_description":"Learn how to improve, coordinate and execute successful manufacturing strategies to continuously adapt and grow in a changing manufacturing industry.","og_url":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2","og_site_name":"QAD Blog","article_publisher":"https:\/\/www.facebook.com\/QADerp","article_published_time":"2019-08-20T16:33:10+00:00","article_modified_time":"2020-11-06T19:53:12+00:00","og_image":[{"width":900,"height":450,"url":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/08\/08.20.2019-min.jpg","type":"image\/jpeg"}],"author":"Paul Henderson","twitter_card":"summary_large_image","twitter_creator":"@QAD_Community","twitter_site":"@QAD_Community","twitter_misc":{"Written by":"Paul Henderson","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#article","isPartOf":{"@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2"},"author":{"name":"Paul Henderson","@id":"https:\/\/www.qad.com\/blog\/#\/schema\/person\/67db9976033b4851742de829f3c49857"},"headline":"How to Improve the Execution of Manufacturing Strategies (Pt. II)","datePublished":"2019-08-20T16:33:10+00:00","dateModified":"2020-11-06T19:53:12+00:00","mainEntityOfPage":{"@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2"},"wordCount":768,"commentCount":0,"publisher":{"@id":"https:\/\/www.qad.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage"},"thumbnailUrl":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/08\/08.20.2019-min.jpg","keywords":["execution capability","improvement","manufacturing","manufacturing strategies","planning","strategic initiatives","strategy execution","supply chain"],"articleSection":["Featured","Manufacturing Trends"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2","url":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2","name":"How to Improve the Execution of Manufacturing Strategies (Pt. II) | QAD Blog","isPartOf":{"@id":"https:\/\/www.qad.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage"},"image":{"@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage"},"thumbnailUrl":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/08\/08.20.2019-min.jpg","datePublished":"2019-08-20T16:33:10+00:00","dateModified":"2020-11-06T19:53:12+00:00","description":"Learn how to improve, coordinate and execute successful manufacturing strategies to continuously adapt and grow in a changing manufacturing industry.","breadcrumb":{"@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#primaryimage","url":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/08\/08.20.2019-min.jpg","contentUrl":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/08\/08.20.2019-min.jpg","width":900,"height":450,"caption":"hard hats, planning, manufacturing strategies, teamwork"},{"@type":"BreadcrumbList","@id":"https:\/\/www.qad.com\/blog\/2019\/08\/how-to-improve-execution-manufacturing-strategies-pt2#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.qad.com\/blog\/"},{"@type":"ListItem","position":2,"name":"How to Improve the Execution of Manufacturing Strategies (Pt. II)"}]},{"@type":"WebSite","@id":"https:\/\/www.qad.com\/blog\/#website","url":"https:\/\/www.qad.com\/blog\/","name":"QAD Blog","description":"Next-Generation Manufacturing & Supply Chain Solutions in the Cloud","publisher":{"@id":"https:\/\/www.qad.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.qad.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.qad.com\/blog\/#organization","name":"QAD","url":"https:\/\/www.qad.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qad.com\/blog\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"QAD"},"image":{"@id":"https:\/\/www.qad.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/QADerp","https:\/\/x.com\/QAD_Community","https:\/\/instagram.com\/qad_erp\/","https:\/\/www.linkedin.com\/company\/qad","https:\/\/www.pinterest.com\/QADInc\/","https:\/\/www.youtube.com\/user\/QADIncorporated\/","https:\/\/en.wikipedia.org\/wiki\/QAD_Inc."]},{"@type":"Person","@id":"https:\/\/www.qad.com\/blog\/#\/schema\/person\/67db9976033b4851742de829f3c49857","name":"Paul Henderson","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/07\/Paul-Henderson_avatar-96x96.jpg","url":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/07\/Paul-Henderson_avatar-96x96.jpg","contentUrl":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2019\/07\/Paul-Henderson_avatar-96x96.jpg","caption":"Paul Henderson"},"description":"Paul Henderson is an author, speaker and consultant on outcome-based customer success for technology vendors. Before founding Outcome Leaders, he led the Asia Pacific region of QAD Inc. He\u2019s also written two books, both on outcomes. Today, Paul helps technology vendors create passionate customers by enabling the customers\u2019 business outcomes.","url":"https:\/\/www.qad.com\/blog\/author\/paul-henderson"}]}},"_links":{"self":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts\/7791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/comments?post=7791"}],"version-history":[{"count":3,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts\/7791\/revisions"}],"predecessor-version":[{"id":8991,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts\/7791\/revisions\/8991"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/media\/7792"}],"wp:attachment":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/media?parent=7791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/categories?post=7791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/tags?post=7791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}