{"id":8683,"date":"2020-01-11T13:40:17","date_gmt":"2020-01-11T21:40:17","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=8683"},"modified":"2020-11-06T09:57:34","modified_gmt":"2020-11-06T17:57:34","slug":"total-quality-management-in-the-automotive-industry","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2020\/01\/total-quality-management-in-the-automotive-industry","title":{"rendered":"Total Quality Management in the Automotive Industry"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”8762″ img_size=”full”][vc_column_text]Total Quality Management (TQM) describes the culture, attitude, and organization of a company striving to produce high quality products and services that meet or exceed customer expectations. Originating in the 1950s, its popularity has increased since the 1980s, and its <\/span>quality management concepts have been implemented by automotive<\/a> companies<\/span> such as Ford Motor Company, General Motors Company, and Toyota Motor Company.<\/span><\/p>\n

But what, exactly, is total quality management and how does it work? We can gain a better understanding by examining the core concepts of the TQM Philosophy.<\/span><\/p>\n

Customer Focus<\/h2>\n

This is the first and most important concept of the TQM<\/a> Philosophy. Built upon the understanding that quality value of a product is reduced if it does not meet the customer\u2019s needs, the customer focus concept states that the client\u2019s wants and\/or needs must be met or exceeded. But first, a company must first determine what those wants and needs are. To do this, they gather information through market studies, research groups, and client meetings. Benefits of achieving this concept include:<\/span><\/p>\n