{"id":8685,"date":"2020-04-12T13:33:34","date_gmt":"2020-04-12T20:33:34","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=8685"},"modified":"2020-09-28T12:13:03","modified_gmt":"2020-09-28T19:13:03","slug":"how-can-tqm-make-your-business-more-successful","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2020\/04\/how-can-tqm-make-your-business-more-successful","title":{"rendered":"How Can TQM Make Your Business More Successful?"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”8758″ img_size=”full”][vc_column_text]Why should you implement a Total Quality Management (TQM) program to achieve quality assurance?\u00a0 There is one simple answer; when properly planned and implemented TQM will provide substantive financial benefits to your business and add to the bottom line.\u00a0 Let\u2019s consider just two examples of how using Total Quality Management can help your business.<\/span><\/p>\n

Use TQM to Improve Customer Satisfaction<\/h2>\n

A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations.\u00a0 Customers are almost always satisfied when their expectations are met. When they expect a certain product or service, and you deliver it without problems and at a fair price, you\u2019ve built a solid customer relationship.\u00a0 Happy, satisfied customers become repeat customers and they provide word-of-mouth marketing \u2013 the most powerful kind.<\/span><\/p>\n

There are three Total Quality Management components that work toward achieving customer satisfaction:<\/span><\/p>\n

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  1. It requires that your business understand what customers typically expect in a field, industry, or product line,<\/span><\/li>\n
  2. It ensures your business has the expertise and the resources to consistently deliver the expected product or service, and<\/span><\/li>\n
  3. It emphasizes the need for your business to clearly communicate to the customers exactly what you will deliver to avoid misunderstandings.<\/span><\/li>\n<\/ol>\n

    TQM provides the quality assurance that customers will get what they expect, as well as a process for managing unsatisfied customers, make needed corrections and prevent similar reoccurrences.<\/span><\/p>\n

    Explore the tools you need to achieve TQM. Check out <\/span>QAD Quality Management Products<\/span>.<\/span><\/p>\n

    Every business owner and manager knows the importance of satisfied customers, and how expensive it is to find new customers compared to keeping current customers.\u00a0 Business research clearly shows that there is a direct correlation between satisfied customers and revenue.\u00a0 If your business doesn\u2019t have a clear path to creating satisfied customers, then it can benefit from TQM.<\/span><\/p>\n

    TQM Improves Business Efficiency and Effectiveness<\/h2>\n

    While focusing on the customer is critical to success, it isn\u2019t the only factor.\u00a0 A business can go broke sparing no expense to make customers happy.\u00a0 So not only does a business need to satisfy customers, but it needs to do it in a way that is.\u00a0 A business also has to look within and understand its own operations, another important role of a quality management system<\/a>.<\/span><\/p>\n

    Total Quality Management places a focus on internal processes, including<\/span><\/p>\n