{"id":9136,"date":"2020-12-10T09:38:01","date_gmt":"2020-12-10T17:38:01","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=9136"},"modified":"2025-06-05T09:59:58","modified_gmt":"2025-06-05T16:59:58","slug":"7-keys-to-building-a-quality-culture","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2020\/12\/7-keys-to-building-a-quality-culture","title":{"rendered":"7 Keys to Building a Quality Culture"},"content":{"rendered":"

[vc_row][vc_column][vc_single_image image=”9138″ img_size=”full”][vc_column_text]This article was co-written by <\/span><\/i>Dominic Tramontana<\/span><\/i><\/a>, VP of Engineering, and <\/span><\/i>Brian Brooks<\/span><\/i><\/a>, Director of Product Management.<\/span><\/i><\/p>\n

Is it possible to create a true quality culture within your organization? The short answer is yes. But it\u2019s a struggle for the majority of companies. Since 1979 QAD has worked with many manufacturing organizations in many markets \u2014 some have struggled with creating a quality culture and some have excelled. What we hope to share with you in this blog post is what we\u2019ve identified as the <\/span>7 keys to building a quality culture<\/b><\/a>.<\/span><\/p>\n

1. Design Quality from the Start<\/a><\/span><\/h3>\n

Quality should not be something saved until the end of the process. The most effective and efficient way to ensure quality in your business is to plan for it from the very beginning of a product\u2019s introduction. Plan for quality by meeting <\/span>quality standards<\/span><\/a> in your industry and qualifying your suppliers as part of your <\/span>RFX processes<\/span><\/a> before awarding them work. Test and control your product designs with effective <\/span>DFMEA<\/span><\/a>, and improve future quality by ensuring you have proper controls in place and by reviewing past non-conformances, failed audits and corrective actions. By ensuring quality is baked into pre-production as well as production, your ability to produce quality products increases and your cost of quality, over time, decreases.<\/span><\/p>\n

Learn More<\/a><\/strong><\/p>\n

2. Disciplined Use of Improvement Tools\u00a0<\/a><\/span><\/h3>\n

When problems arise (and they always do) don\u2019t react by shooting from the hip. It may seem counterintuitive, but the key to effective and efficient problem-solving is to not immediately jump into \u201cfixing\u201d the problem. Stop and consider which tools you have available to provide a more structured and effective approach to solving your problem. By using tools such as \u2018<\/span>plan-do-check-act<\/span><\/a>\u2019, fishbone analysis, \u2018<\/span>5 Whys<\/span><\/a>\u2019 and \u2018<\/span>8D<\/span><\/a>\u2019, and <\/span>quality management systems (QMS)<\/span><\/a> you\u2019ll be confident that you\u2019re solving the root problem and not just a symptom. It also sets you up nicely to create effective <\/span>corrective actions<\/span><\/a> so that you don\u2019t repeat the same problem.<\/span><\/p>\n

Learn More<\/strong><\/a><\/p>\n

3. Awareness of Quality\u2019s Financial Impact<\/a><\/span><\/h3>\n

All employees need to understand how much quality really costs their organization. If it\u2019s costing the organization, it\u2019s absolutely impacting your company\u2019s revenue. Everyone should understand how actions and\/or inactions lead to lowering and\/or raising those costs.\u00a0Many of the costs of quality are hidden in accepted costs of doing business and are not questioned. Employees who understand how important <\/span>quality management programs<\/span><\/a> are to the bottom line \u2014 and to their paychecks \u2014 are more likely to challenge the status quo and become ambassadors for quality.<\/span><\/p>\n

Learn More<\/strong><\/a><\/p>\n

4. No Fires<\/a><\/span><\/h3>\n

Companies with a culture of quality aren\u2019t running around putting out fires. That\u2019s because they\u2019re designing quality from the start, practicing disciplined use of improvement and problem-solving tools, and everyone within the organization has a true awareness of quality\u2019s financial impact on the organization. This focus on quality <\/span>reduces their risk<\/span><\/a>, improves accountability, improves customer satisfaction and requires that a company constantly improve. In other words, they\u2019re not putting out fires, they\u2019re preventing them.<\/span><\/p>\n

Learn More<\/a><\/strong><\/p>\n

5. Full Ownership of Quality by Everyone<\/a><\/span><\/h3>\n

Hopefully everyone knows by now that quality is not just for the quality department. But what does it really mean? It doesn\u2019t just mean following the processes the QA department has put in place. It means every action by every person should be done with quality in mind. It means ensuring quality in their communication, challenging the status quo with an eye toward <\/span>continuous improvement<\/span><\/a>, strict adherence to safety procedures, and most importantly, it means taking ownership of quality beyond just their specific function. Everything we do in an organization impacts the quality of the organization\u2019s output.<\/span><\/p>\n

Learn More<\/strong><\/a><\/p>\n

6. Use of Cross-functional Teams<\/a><\/span><\/h3>\n

No individual or group knows everything. Companies who acknowledge this universal truth know how important it is to use cross-functional teams to solve and prevent problems. Cross-functional teams made up of subject matter experts from several different departments with differing areas of expertise and a good range of experience not only improve the critical thinking process in the moment, but also drive for continual development for all involved. Each member of the team will be exposed to different perspectives that will ultimately help widen their perspective and improve their critical thinking.<\/span><\/p>\n

Learn More<\/strong><\/a><\/p>\n

7. No Heroes<\/a><\/span><\/h3>\n

Companies with a culture of quality don\u2019t have heroes. That\u2019s because everyone is taking ownership of the organization\u2019s quality and the leadership is using cross-functional teams to solve problems and continually improve the skills of all involved. There are plenty of organizations with people who thrive on solving urgent and critical problems so that they can be seen as the hero, but in companies with a true culture of quality everyone is working together to prevent problems from the beginning. There\u2019s no need for heroes.<\/span><\/p>\n

Learn More<\/a><\/strong><\/p>\n

Diving into the Keys of Building a Quality Culture<\/span><\/h2>\n

With these 7 keys, it is possible to build a true quality culture within your organization. We\u2019ve seen it. We want to help you do it as well.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_single_image image=”9138″ img_size=”full”][vc_column_text]This article was co-written by Dominic Tramontana, VP of Engineering, and Brian Brooks, Director of Product Management. Is it possible to create a true quality culture within your organization? The short answer is yes. But it\u2019s a struggle for the majority of companies. Since 1979 QAD has worked with many manufacturing organizations in […]<\/p>\n","protected":false},"author":104,"featured_media":9138,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[200,182],"tags":[1471,12,1469,739,1468,24,1470,113,1466,376,34,1467],"class_list":["post-9136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-culture","category-featured","tag-business-management","tag-continuous-improvement","tag-corrective-actions","tag-cross-functional-teams","tag-dfmea","tag-manufacturing","tag-plan-do-check-act","tag-quality","tag-quality-culture","tag-quality-management","tag-quality-management-system","tag-rfx"],"yoast_head":"\n7 Keys to Building a Quality Culture | QAD Blog<\/title>\n<meta name=\"description\" content=\"Quality should be included in everything from a product's design to distribution. 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