{"id":9643,"date":"2021-07-29T09:16:42","date_gmt":"2021-07-29T16:16:42","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=9643"},"modified":"2021-07-29T09:43:49","modified_gmt":"2021-07-29T16:43:49","slug":"augmented-analytics-how-alexa-became-a-production-planner","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2021\/07\/augmented-analytics-how-alexa-became-a-production-planner","title":{"rendered":"Augmented Analytics &#8211; How Alexa Became a Production Planner"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;9646&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">Mozart, Metallica and Manufacturing Operations Management<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Every day when Jim comes home from his work as a production planner at the factory, he ritually grabs a can of beer from the fridge, plops down on his coach and gently gives the order,\u00a0 \u201cAlexa play relaxing music.\u201d He sips his beer, closes his eyes and within seconds one of his favorite rock ballads flows out of the speakers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Does Jim realize that the amazing <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2020\/12\/is-artificial-intelligence-a-dirty-word\" rel=\"noopener\"><span style=\"font-weight: 400;\">Artificial Intelligence<\/span><\/a><span style=\"font-weight: 400;\"> (AI) technology underpinning Alexa is about to fundamentally change his work environment? Does he know that soon on the shop floor he will be able to gently ask questions and receive answers from an Alexa-like chatbot within seconds? And does he know that he is entering the era of Augmented Analytics?<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is Augmented Analytics?<\/span><\/h2>\n<p><b>Augmented Analytics<\/b><span style=\"font-weight: 400;\"> is an approach of data analytics that employs the use of Machine Learning (ML) technology and natural language processing (NLP) to automate analysis processes normally done by a specialist or data scientist. It uses smart algorithms that scan data and detect patterns, trends, exceptions and correlations to provide meaningful insights, reporting, and notifications.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Will Augmented Analytics Replace the Analytics Solutions that We are Familiar with Today?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">What comes into most peoples\u2019 minds when thinking about analytics, and my mind as well, are dashboards. The modern dashboard includes interactive charts and graphs that visualize <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2021\/05\/black-holes-and-kpis\" rel=\"noopener\"><span style=\"font-weight: 400;\">Key Performance Indicators<\/span><\/a><span style=\"font-weight: 400;\"> (KPIs) and offer the ability to drill down into related data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Until recently, in this twilight of the Visual Data Discovery era of analytics, that was indeed the most successful form of analytics. Given, however, the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2021\/04\/data-is-the-new-gold\" rel=\"noopener\"><span style=\"font-weight: 400;\">increasing volume of data<\/span><\/a><span style=\"font-weight: 400;\"> with greater variety (\u201cBig Data\u201d), we are reaching the limits of what us humans can effectively discover visually. It is impossible to visually monitor thousands of metrics and, because data used in analytics is increasingly real-time, those thousands of metrics change often. Thus, slowly but surely we are reaching the end of the Visual Data Discovery era.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now and going forward, we can use software that does the discovery job for us; it automates the detection of trends and exceptions. By using artificial intelligence and smart algorithms, Augmented Analytics can proactively alert you when unexpected or potentially interesting things happen.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What is unexpected or potentially interesting? That is something the algorithms must learn, which is why they use Machine Learning (ML) technology; with each iteration the algorithm becomes better at doing its job. Therefore, it needs to obtain feedback about the success or failure of the outcome, including feedback from you as a user. This is just like Alexa learning about what your favorite music is so that when YOU say \u201crelaxing music\u201d, Alexa knows to play a slow Metallica song instead of Mozart. Augmented Analytics also means that you will interact with the system by asking questions and getting answers in spoken or written language. Augmented Analytics uses \u201cnatural language processing\u201d (NLP) which includes \u201cnatural language query\u201d (NLQ) to understand your questions and learns to find answers, and \u201cnatural language generation\u201d (NLG) that provides answers in spoken language and\/or produces alerts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In summary, we are entering the era of Augmented Analytics, which uses AI and ML to enhance the discovery process and NLP to interact with the user.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Is Augmented Analytics the Death of Dashboards?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Will this be the death of dashboards as we know them? The answer is probably \u201cyes\u201d over the longer term. Eventually, the ML-supported \u201cdecision intelligence\u201d will overcome traditional dashboards based on \u201cbusiness intelligence\u201d. Augmented Analytics will still use charts and graphs to illustrate answers, but users will no longer need to stare at dashboards for hours trying to <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/tag\/insights\" rel=\"noopener\"><span style=\"font-weight: 400;\">find insights<\/span><\/a><span style=\"font-weight: 400;\">. Classic dashboards, however, will still be useful in specific situations where human interaction proves challenging. For example, dashboards on large displays on the shop floor using <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2020\/10\/actionable-insights-operations-production-andon-board\" rel=\"noopener\"><span style=\"font-weight: 400;\">andon boards that indicate production status<\/span><\/a><span style=\"font-weight: 400;\"> makes it easy for everyone on the shop floor to keep an eye on what is going on. These environments are not conducive to a quiet conversation with Alexa.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Adoption of Augmented Analytics in Manufacturing<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Augmented Analytics is already broadly used in finance and market research. The analysis of consumer preferences and social media trends helps decision makers make B2C positioning and targeting decisions for their markets. Tracking consumer activity on the web results in large volumes of fuzzy data and Augmented Analytics are required to make sense of that data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Augmented Analytics has not yet fully made a breakthrough in manufacturing, but the breakthrough is likely to happen soon. With the rise of the Industrial Internet of Things (IIoT) and integrated supply chains, manufacturers can obtain a significant competitive advantage if they succeed in gaining insights from the increasingly rich set of available data. Augmented Analytics makes it possible to not only analyse the internal data of the company but also external data from many sources along the value chain. In fact, without Augmented Analytics it is virtually impossible to reap insights from all that data. For a manufacturing company, being able to predict supply chain disruptions and quickly adapt to those disruptions, can make a world of difference.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another manufacturing use case is the <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2019\/06\/metrics-that-matter-inventory-effectiveness\" rel=\"noopener\"><span style=\"font-weight: 400;\">optimization of inventory<\/span><\/a><span style=\"font-weight: 400;\"> levels: When you have dozens of warehouses across the world it is challenging to produce an overview with visual data discovery only. Augmented Analytics can automatically detect inventory inefficiencies and proactively inform the relevant inventory managers. Also, with IIoT data, Augmented Analytics can detect hidden inefficiencies in production processes. These are just a few examples of use cases for Augmented Analytics in manufacturing; more will be discovered over time.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">A Roadmap for Augmented Analytics<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Today, most of us are still living in the era of Visual Data Discovery because that is what most analytics solutions have been focused on for many years. How will the transition from Visual Discovery to Augmented Analytics happen?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Existing solutions will be augmented step by step, applying the described technologies NLQ, NLG, ML and AI in an increasing number of scenarios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, your current analytics solution already has a capability to raise an alert when a given <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2020\/07\/metrics-that-matter-manufacturing-performance-benchmarking\" rel=\"noopener\"><span style=\"font-weight: 400;\">KPI<\/span><\/a><span style=\"font-weight: 400;\"> passes a threshold. Those thresholds are based on rules that users can enter. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Now imagine that next to those rules-based alerts, the system also starts issuing alerts for all events where KPIs show patterns that jump out from the ordinary and that it presents those alerts in the relevant user-context, for example, showing customer related KPIs when you work in a customer facing function. Depending on the interaction with the user (show me more \/ like it \/ don\u2019t like it) the system will then learn what is relevant for each user or user role and fine tune future alerts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another example is the introduction of NLQ. You can ask the system any question in spoken language: \u201cHow many of my sales orders are overdue?\u201d or \u201cWhat is the available quantity of item P12345?\u201d and receive the answer immediately in plain text and numbers, without having to open screens and running reports or dashboards. And next to the answer, with a single click, you can then open a chart or graph that shows the details behind that answer. Also in this case,\u00a0 the system will learn based on your feedback and provide better and better answers over time, eventually beating your best subject matter experts. As analytics become smarter, you can also ask questions about the future using prediction algorithms; making use of historical facts and current trends, accurate predictions are possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In hindsight, the era of Visual Discovery enabled the end-user with embedded self-service analytics and was taking away the need of a data analyst to spot visual insights in the data.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Going forward, Augmented Analytics enables the end-user even more, providing insights that previously only a data scientist could provide.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With Augmented Analytics we are on an exciting journey. It is difficult to predict how fast this will go and where it will eventually lead to, but it is sure that Augmented Analytics, combined with other technological innovations like <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2021\/04\/the-benefits-of-erp-during-increased-demand\" rel=\"noopener\"><span style=\"font-weight: 400;\">process automation<\/span><\/a><span style=\"font-weight: 400;\">, will revolutionize the way we run businesses in the near future.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;9646&#8243; img_size=&#8221;full&#8221;][vc_column_text] Mozart, Metallica and Manufacturing Operations Management Every day when Jim comes home from his work as a production planner at the factory, he ritually grabs a can of beer from the fridge, plops down on his coach and gently gives the order,\u00a0 \u201cAlexa play relaxing music.\u201d He sips his beer, closes his [&hellip;]<\/p>\n","protected":false},"author":90,"featured_media":9646,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[182,197],"tags":[1756,338,545,1753,830,292,1755,172,380,24,1703,548,1754],"class_list":["post-9643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-innovation-and-technology","tag-alexa","tag-analytics","tag-artificial-intelligence","tag-augmented-analytics","tag-dashboards","tag-data","tag-integrated-supply-chain","tag-kpis","tag-machine-learning","tag-manufacturing","tag-manufacturing-operations-management","tag-natural-language-processing","tag-visual-data-discovery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Augmented Analytics - How Alexa Became a Production Planner | QAD Blog<\/title>\n<meta name=\"description\" content=\"Augmented Analytics combined with natural language processing, Machine Learning and process automation can change the way businesses run.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.qad.com\/blog\/2021\/07\/augmented-analytics-how-alexa-became-a-production-planner\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Augmented Analytics - How Alexa Became a Production Planner | QAD Blog\" \/>\n<meta property=\"og:description\" content=\"Augmented Analytics combined with natural language processing, Machine Learning and process automation can change the way businesses run.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.qad.com\/blog\/2021\/07\/augmented-analytics-how-alexa-became-a-production-planner\" \/>\n<meta property=\"og:site_name\" content=\"QAD Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/QADerp\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-29T16:16:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-29T16:43:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2021\/07\/7_29_2021_A.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Alban Bentein\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@QAD_Community\" \/>\n<meta name=\"twitter:site\" content=\"@QAD_Community\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alban Bentein\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2021\\\/07\\\/augmented-analytics-how-alexa-became-a-production-planner#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/2021\\\/07\\\/augmented-analytics-how-alexa-became-a-production-planner\"},\"author\":{\"name\":\"Alban Bentein\",\"@id\":\"https:\\\/\\\/www.qad.com\\\/blog\\\/#\\\/schema\\\/person\\\/76334097a632d13d6a00832d2b00d621\"},\"headline\":\"Augmented Analytics &#8211; 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