{"id":9688,"date":"2021-08-24T09:14:48","date_gmt":"2021-08-24T16:14:48","guid":{"rendered":"https:\/\/www.qad.com\/blog\/?p=9688"},"modified":"2021-08-27T11:01:31","modified_gmt":"2021-08-27T18:01:31","slug":"achieving-the-best-outcomes-with-change-management","status":"publish","type":"post","link":"https:\/\/www.qad.com\/blog\/2021\/08\/achieving-the-best-outcomes-with-change-management","title":{"rendered":"Achieving the Best Outcomes with Change Management"},"content":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;9691&#8243; img_size=&#8221;full&#8221;][vc_column_text]<span style=\"font-weight: 400;\">Disruption is the watchword for manufacturers these days \u2013 even without the global COVID-19 pandemic, manufacturers constantly deal with supply chain interruptions, fluid customer demands, global economic pressures, and technology-driven competition, among other forces. How enterprises respond to these scenarios depends on how well they adapt to and manage change.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QAD\u2019s recent <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/documents\/white-papers\/how-manufacturers-thrive-disruption.pdf\" rel=\"noopener\"><span style=\"font-weight: 400;\">white paper<\/span><\/a><span style=\"font-weight: 400;\">, \u201cHow Manufacturers Can Thrive in the New Age of Disruption, 3 Core Characteristics of an Adaptive Manufacturer\u201d describes how adaptive enterprises are intelligent, innovative and agile. Change management plays a major role in helping those enterprises thrive.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Business Change Management<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We know that business change management encompasses all of the activities required to understand, prepare for and implement new initiatives, specifically new or upgraded <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2021\/05\/5-key-steps-for-a-successful-erp-implementation\" rel=\"noopener\"><span style=\"font-weight: 400;\">technology implementations<\/span><\/a><span style=\"font-weight: 400;\">. The primary objective of business change management is to manage people-related business risks during periods of business change. It is necessary so that enterprises will truly realize the benefits of the identified business change.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enterprises implementing new technology or are looking to <a href=\"https:\/\/www.qad.com\/blog\/2021\/07\/erp-upgrade-when-and-how\">upgrade an existing ERP system<\/a> or EQMS solution\u00a0can start by answering high-level questions related to the change:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Which change do we need to make?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Why is the change needed?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will the change affect us?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When do we need to change?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who will lead the change effort?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will we be successful?<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When enterprises adhere to the following broad change management tips when implementing a new process or technology, they can achieve successful outcomes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use a structured approach<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure it is simple to use, communicate about and understand<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Start early in the project<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider the individual <\/span><i><span style=\"font-weight: 400;\">and <\/span><\/i><span style=\"font-weight: 400;\">the organization<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create an effective communication plan<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Above all, QAD knows that the major barometer of success is the level of involvement of executive leadership. The active and visible sponsorship of the management team is critical to success. Strong senior management support is a must.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Enabling Outcomes through Change Management<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Creating an environment where change can occur successfully takes strategy building and planning. QAD has outlined a set of strategic steps to achieving successful outcomes with change management in the figure below.<\/span>[\/vc_column_text][vc_single_image image=&#8221;9689&#8243; img_size=&#8221;full&#8221;][vc_column_text]<\/p>\n<h2><span style=\"font-weight: 400;\">QAD\u2019s Customer Engagement Program<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">QAD has developed its customer engagement program to guide enterprises as they implement new or upgraded ERP systems. The customer engagement program is a phased series of consultative meetings that includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Discovery:<\/b><span style=\"font-weight: 400;\"> Understand the customer\u2019s business objectives, challenges and priorities; evaluate the existing business process and its effectiveness in meeting the overall goals.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vision Workshop:<\/b><span style=\"font-weight: 400;\"> Identify areas for optimization and recommend alternatives for realizing quicker gains.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Roadmap:<\/b><span style=\"font-weight: 400;\"> Work with the customer to create a detailed plan for the deployment of the agreed-upon set of recommendations, including resource requirements, change management and knowledge transfer.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Q-Scans:<\/b><span style=\"font-weight: 400;\"> Conduct short, focused assessments offering insight into gaining maximum benefits from the QAD implementation. QAD offers Q-Scans on a variety of topics, from process reviews, system performance and analytics, to compliance and upgrades.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The customer engagement program evaluates metrics against a suite of performance measurements called \u201cQAD Effective Enterprise Key Performance Indicators (KPIs).\u201d The KPI framework includes hundreds of possible measurements of <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/services-erp\" rel=\"noopener\"><span style=\"font-weight: 400;\">customer service<\/span><\/a><span style=\"font-weight: 400;\">, supplier performance, manufacturing efficiency, manufacturing schedule achievement, supply chain effectiveness, <\/span><a target=\"_blank\" href=\"https:\/\/www.qad.com\/blog\/2020\/09\/actionable-insights-purchasing-inventory-effectiveness\" rel=\"noopener\"><span style=\"font-weight: 400;\">inventory effectiveness<\/span><\/a><span style=\"font-weight: 400;\">, asset utilization, financial compliance, industry compliance and IT effectiveness. The metrics that best measure the customer\u2019s performance against its goals are mapped to QAD solutions\u2019 functionality.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">A Partner for Your Change Management Journey<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">From our decades of experience with manufacturers implementing new ERP technology and accompanying solutions, we know that there is a clear correlation between having a formal business change management program and delivering benefits within time and budget. Change management helps enterprises reduce risk during periods of change. We recommend that companies invest the time and effort in change management. QAD is your partner on the journey.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_single_image image=&#8221;9691&#8243; img_size=&#8221;full&#8221;][vc_column_text]Disruption is the watchword for manufacturers these days \u2013 even without the global COVID-19 pandemic, manufacturers constantly deal with supply chain interruptions, fluid customer demands, global economic pressures, and technology-driven competition, among other forces. How enterprises respond to these scenarios depends on how well they adapt to and manage change. QAD\u2019s recent white [&hellip;]<\/p>\n","protected":false},"author":94,"featured_media":9691,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[182,197],"tags":[1309,681,1080,1689,1747,697,1636,656,1461,814,1782,172],"class_list":["post-9688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured","category-innovation-and-technology","tag-adaptive-manufacturing-enterprise","tag-asset-utilization","tag-business-outcomes","tag-change-management","tag-customer-engagement","tag-disruption","tag-erp-implementation","tag-financial-compliance","tag-industry-compliance","tag-inventory-effectiveness","tag-it-effectiveness","tag-kpis"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Achieving the Best Outcomes with Change Management | QAD Blog<\/title>\n<meta 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Riordan","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2020\/03\/Robin-Riordan_avatar-96x96.jpg","url":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2020\/03\/Robin-Riordan_avatar-96x96.jpg","contentUrl":"https:\/\/www.qad.com\/blog\/wp-content\/uploads\/2020\/03\/Robin-Riordan_avatar-96x96.jpg","caption":"Robin Riordan"},"description":"Robin leads QAD's Consulting and Transformation Services team to deliver rapid, agile and effective QAD solutions to its customers. He has over 35 years of experience of business change, systems integration and consulting, gained in manufacturing, professional services and government. He enjoys spending time with his wife, four children and two dogs in the British countryside, travelling the world and bringing home recipes to cook at home.","url":"https:\/\/www.qad.com\/blog\/author\/robin-riordan"}]}},"_links":{"self":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts\/9688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/users\/94"}],"replies":[{"embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/comments?post=9688"}],"version-history":[{"count":5,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts\/9688\/revisions"}],"predecessor-version":[{"id":9711,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/posts\/9688\/revisions\/9711"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/media\/9691"}],"wp:attachment":[{"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/media?parent=9688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/categories?post=9688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.qad.com\/blog\/wp-json\/wp\/v2\/tags?post=9688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}