|
Field Name
|
Data Type
|
Description
|
|
bisg_param.auth
|
Character
|
THISNODE
|
|
bisg_param.rec_num
|
Integer
|
502
|
|
bisg_param.flag[1]
|
Logical
|
Customer Calls Information
|
|
bisg_param.flag[2]
|
Logical
|
Transaction Comments
|
|
bisg_param.ch_1[1]
|
Character
|
Comment Type
|
|
bisg_param.ch_1[2]
|
Character
|
Comment Language
|
|
bisg_param.flag[3]
|
Logical
|
CSR
|
|
bisg_param.flag[4]
|
Logical
|
Call Status
|
|
CRM Field Name
|
CRM Field Label
|
ERP Field Name
|
ERP Field Label
|
ERP > CRM
|
CRM > ERP
|
|
call_log.auth
|
Unit ID
|
ca_mstr.ca_domain
|
Domain
|
Yes
|
No
|
|
call_log.call_id
|
Issue ID
|
ca_mstr.ca_nbr
|
Call ID
|
Yes
|
No
|
|
call_log.call_date
|
Issue date
|
ca_mstr.ca_opn_date
|
Call Date
|
Yes
|
No
|
|
call_log.call_time
|
Issue time
|
ca_mstr.ca_opn_time
|
Time Opened
|
Yes
|
No
|
|
call_log.prod_id
|
Product ID
|
ca_mstr.ca_part
|
Item Number
|
Yes
|
No
|
|
call_log.severity
|
Severity
|
ca_mstr.ca_severity
|
Severity
|
Yes
|
No
|
|
call_log.call_status
|
Status
|
ca_mstr.ca_status
|
Status
|
Yes
|
No
|
|
call_log.next_status_date
|
Next status date
|
ca_mstr.ca_nxt_date
|
Next Status Date
|
Yes
|
No
|
|
call_log.call_next_status
|
Next status
|
ca_mstr.ca_nxt_act
|
Next Status
|
Yes
|
No
|
|
call_log.next_status_time
|
Next status time
|
ca_mstr.ca_nxt_time
|
Next Status Time
|
Yes
|
No
|
|
call_log.skill_level
|
Skill
|
ca_mstr.ca_problem
|
Prob/Skill
|
Yes
|
No
|
|
call_log.call_serial_no
|
Serial No
|
ca_mstr.ca_serial
|
Serial
|
Yes
|
No
|
|
call_log.total_time
|
Total time
|
ca_mstr.ca_time_log
|
Time Spent
|
Yes
|
No
|
|
call_log.assigned_to
|
Assigned to
|
ca_mstr.ca_assign
|
Assigned
|
Yes
|
No
|
|
call_log.scheduled_Call
|
Scheduled Issue
|
ca_mstr.ca_schedule_ca
|
Schedule
|
Yes
|
No
|
|
call_log.event_time
|
Event time
|
ca_mstr.ca_evt_time
|
Event Time
|
Yes
|
No
|
|
call_log.event_date
|
Event date
|
ca_mstr.ca_evt_date
|
Event Date
|
Yes
|
No
|
|
call_log.call_desc
|
Subject
|
ca_mstr.ca_desc
|
Description
|
Yes
|
No
|
|
call_log.service_queue
|
Service queue
|
ca_mstr.ca_que
|
Queue
|
Yes
|
No
|
|
call_log.call_priority
|
Priority
|
ca_mstr.ca_pri
|
Priority
|
Yes
|
No
|
|
call_log.prob_desc
|
Problem description
|
cmt_det.cmt_cmmt
|
Comment Data
|
Yes
|
No
|
|
call_log.created_by
|
Created By
|
global_userid
|
-
|
-
|
-
|
|
call_log.modified_by
|
Modified By
|
global_userid
|
-
|
-
|
-
|
|
CRM Field Name
|
CRM Field Label
|
ERP Field Name
|
ERP Field Label
|
ERP > CRM
|
CRM > ERP
|
|
call_status.auth
|
Unit ID
|
cas_mstr.cas_domain
|
Domain
|
Yes
|
No
|
|
call_status.status_code
|
Status code
|
cas_mstr.cas_status
|
Status
|
Yes
|
No
|
|
call_status.status_label
|
Status label
|
cas_mstr.cas_status
|
Status
|
Yes
|
No
|
|
call_status.comments
|
Comments
|
cas_mstr.cas_desc
|
Description
|
Yes
|
No
|
|
call_status.next_service_queue
|
Next Service Queue
|
cas_mstr.cas_nxt_que
|
Next Queue
|
Yes
|
No
|
|
call_status.next_status_code
|
Next Status code
|
cas_mstr.cas_nxt_stat
|
Next Status
|
Yes
|
No
|
|
call_status.created_by
|
Created By
|
global_userid
|
-
|
-
|
-
|
|
call_status.modified_by
|
Modified By
|
global_userid
|
-
|
-
|
-
|
|
CRM Field Name
|
CRM Field Label
|
ERP Field Name
|
ERP Field Label
|
ERP > CRM
|
CRM > ERP
|
|
csr.auth
|
Unit ID
|
eng_mstr.eng_domain
|
Domain
|
Yes
|
No
|
|
csr.csr_id
|
CSR ID
|
eng_mstr.eng_addr
|
Engineer
|
Yes
|
No
|
|
csr.service_area
|
Service area
|
eng_mstr.eng_area
|
Service Area
|
Yes
|
No
|
|
csr.csr_status
|
Status
|
eng_mstr.eng_status
|
Status
|
Yes
|
No
|
|
csr.calls_per_day
|
Issues per day
|
eng_mstr.eng_call_load
|
Calls per Day
|
Yes
|
No
|
|
csr.schedule
|
Schedule
|
eng_mstr.eng_esh_schedule
|
Schedule
|
Yes
|
No
|
|
csr.created_by
|
Created By
|
global_userid
|
-
|
-
|
-
|
|
csr.modified_by
|
Modified By
|
global_userid
|
-
|
-
|
-
|