Key Performance Indicators (KPIs) define what the Effective Enterprise means to your company, mapping your company’s vision, strategy and goals to specific measurements that will help you drive efficiency and identify improvements in the business process.

These Key Performance Indicators include Customer Service, impacted directly by QAD’s Customer Relationship Management.

Improvements offered by QAD Customer Relationship Management, and measured using these KPIs, affect revenue, margin and cost of sales. You will reduce order management costs and increase productivity 10 to 20%, managing a larger funnel with 1 to 5% fewer resources even as you increase customer contact time by 5 to 10%. Forecast accuracy improves 5 to 10%.

Customer response time and satisfaction improve 5 to 10%, and revenue goes up because you can focus more attention on winnable opportunities. You can also manage campaigns more closely, reducing losing campaigns by 1 to 5% and easily replicating successful ones.