Closing
In closing, using QAD Customer Relationship Management you will be more efficient, productive and responsive to your customer needs, while increasing profit through improved customer acquisition and retention.
With Customer Relationship Management, you will deliver accurate and actionable sales forecasts based on visibility of the entire pipeline. Your team will focus on the most profitable activities, spending more time directly with the customer, building and nurturing strong and profitable relationships.
Sales and marketing will collaborate to generate profitable business with budgeted and controlled marketing campaigns with quantified outcomes.
QAD: Enabling the Effective Enterprise!
Key Points
• Enabling the Effective Enterprise!
o Increase sales productivity 1- to 20%
o Reduce sales resources 1 to 5%
o Increase customer contact time 5 to 10%
o Improve forecast accuracy 5 to 10%
o Improve customer response time 5 to 10%
o Increase customer satisfaction 5 to 10%
• Customer Service KPI
