CRM does not supply all of the data necessary to create a customer in QAD Enterprise Applications. Instead, the system uses a template customer record to copy default values from. These templates exist by domain, so each domain has its own template record. Template records are discussed in more detail in the CRM Administration Guide and should be maintained when the system is configured.

As a general rule, the customer in QAD Enterprise Applications is created by taking a copy of the predefined template and then overlaying the template values with the field values supplied by CRM.