Use service requests to consolidate requests and to improve communication through automated e-mail between requestors and the maintenance department.

If a piece of equipment has several associated service requests, you can consolidate them into a single work order. Service requests also list duplicate requests, enabling maintenance to cancel duplicates. If open service requests are not assigned to a work order, include them to address multiple issues on just one work order.

All users in a plant can use service requests. A receptionist can request light outage replacement. A technician can note a problem on a production line. Service requests are an easy way to request maintenance.

EAM notifies the requestor by e-mail when a work order is assigned and completed. If a work order exceeds a time period, EAM sends a reminder to maintenance to take action.