About This Course

Course Description

QAD designed this course to cover the basics of preparing to implement the Service and Support Management module of QAD Enterprise Edition. The course includes:

• An introduction to the Service and Support Management module

• An overview of key business issues

• Setting up the Service and Support Management module

• Operating the Service and Support Management module

• References to other QAD materials, such as user guides and on-line help

• Activities and exercises throughout the course that let students practice key concepts and processes in the Service and Support Management module

Course Objectives

By the end of this class, students will:

• Analyze key business decisions before setting up the Service and Support Management module

• Set up and operate the Service and Support Management module

Audience

• Implementation consultants

• Members of implementation teams

• Operators

Prerequisites

• Training Guide: Initial Setup

• Basic knowledge of:

• Hardware and network configurations

• QAD EE as it is used in the business

• Working knowledge of: the manufacturing industry in general

Course Credit and Scheduling

This course will be completed in 5 days.

Virtual Environment Information

The hands-on exercises in this book should be used with the latest Enterprise Edition learning environment in the 10USA > 10USACO workspace. When prompted to log in, specify demo for user ID and qad for password.