Typical Service/Support Time Line
Service requirements typically begin when a product is sold. If you provide a warranty, the terms of service coverage are determined by the warranty while it is in force. Once the warranty expires, a contract may be sold that extends coverage under the same or different conditions. Contracts can be renewed when they expire. If not renewed, any further service becomes fully billable to the customer.
This time line illustrates the three main functional areas of SSM:
• Warranties and service contracts
• Managing contacts with end users
• Providing service activity and billing
