SSM Setup Flow
These functional areas, along with setup activities, determine a natural flow and logical progression from:
1 Defining the codes controlling service limits and variables to...
2 Defining the service relationship with the customer to...
3 Managing the contact that results (through a call) to...
4 Managing the physical response to a customer need, including repairs, installation, preventive maintenance, and returns.
In this figure, notice that all service activity is driven by the relationships defined in the warranty, contract type, or service contract supplying the terms of coverage for a particular activity.
