Call Management Control (11.1.24)
Open Status
This is the general status for an open call and the initial status for a new call, unless you are using escalations. An open call is dynamic; its item line and other data can change at any time.
Scheduled Status
Scheduled Status is set when the call is scheduled using Field Service Scheduler.
Hold Status
The hold status means the call or line item cannot be changed, but it is not processed for invoicing. For anything further to happen to the call, its status must be changed.
Complete Status
The complete status means the call is ready for invoicing. However, related data can still be modified, service items can be ordered for it, and new activity can be recorded against it.
Closed Status
The closed status is the final status of a call, indicating all service activity for this call is finished and ready for invoicing. Once a call is closed, no activity can be recorded unless its status is changed.
Cancel Status
The call or line item cannot be changed and no activity can be recorded against it. Canceling a call is similar to closing it, but only a call without activity recorded against it can be canceled.
