Service Pricing
Service and Support Management has its own price list maintenance functions with features unique to service. Service price lists are used for contracts; for billable items, labor, and expenses recorded in Call Activity Recording (CAR); and for expense costs in CAR. Service price lists also provide support for fixed repair pricing and for credit offered customers for reusable components returned during a service activity.
More than one kind of price list can be defined in QAD EE.
• The price lists from SO/SQ/RMA Issue Pricing Menu (1.10.1) are used for determining prices in sales quotes, sales orders, and RMA issues. These price lists take advantage of a sophisticated coding schema that enables the system to determine best prices based on predefined rules. In the service arena, RMA issues provide functionality that is the same as sales orders.
• Price lists from Supplier Pricing Menu (1.10.2) are used for Return to Supplier (RTS) functions.
• Price lists from Cust Sched/RMA Rcpt Pricing Menu (1.10.3) are used for customer scheduled sales orders and RMA returns.
