Return Status Setup
Return statuses are used to manage the return and exchange process in Call Activity Recording (CAR) and MO Direct/Pending Returns. They are not used for RMA receipts. The return status has no formal relationship to the statuses defined with Inventory Status Maintenance (1.1.1). However, these two statuses are normally used together to control return processing in the larger QAD EE environment.
Status
The statuses are created in Return Status Maintenance (11.17.21). Each of the attributes of the return status controls a different aspect of the process.
Good and Scrap
Good and Scrap determine default locations for repairable (Good) and non-repairable (Scrap) items. Good and Scrap cannot both be Yes at the same time.
Exchange
Exchange determines if credit should be given for an item returned from the customer. Exchanges can only be done in CAR. Both Exchange and Pending cannot be Yes.
Pending
Pending is used for items ordered on an MO and returned in CAR. It determines if the inventory transactions take place in CAR or later in MO Direct/Pending Returns. A pending status requires that Exchange is No, Good is Yes, and Scrap is No.
