The Service and Support Management module provides many time-sensitive features such as the duration and number of hours per day for service coverage. Engineer scheduling uses this information to assign an engineer to a call.

When service providers and engineers are located in different time zones, understanding these dates and times can become extremely complex. Multiple Time Zone (MTZ) functionality helps manage these issues.

There are several steps needed to implement including running the End User Time Zone Utility (11.21.21.20) and Multiple Time Zone Startup Utility (11.21.21.24).