Service Contract Effects
The service contract is used to manage billing issues involving the repair, replacement, and support of an item. These issues arise in:
• Call and Call Quote Maintenance, where problems are registered with the support department.
• Call Activity Recording, where service activity in response to calls is recorded, including labor, expenses, and items consumed.
• Preventive Maintenance (PM), an optional routine in Contract Maintenance that schedules service calls in advance for items under contract.
• Return Material Authorization (RMA) Maintenance, a program that manages activity related to returned materials, including receiving returned items and issuing replacement parts.
