If Display by Calls is set to No, engineer availability is calculated in terms of hours. The call scheduling function then calculates an engineer’s load by looking at the estimated hours specified for calls already assigned to him or her.

The estimated hours for an engineer are normally specified in the Call Engineer Schedule

Maintenance pop-up that displays in Call Maintenance when engineer scheduling is enabled. The estimated time initially defaults from the Travel and Estimated Time pop-up. These estimated times default either from Call Default Maintenance or Call Management Control for the work code being used.

The engineer can also review the call and record an estimated time in Engineer Assignment Maintenance (11.13.15.8). This function is almost identical to the pop-up window in Call Maintenance.

Based on the number of hours the engineer is scheduled to work, the system determines how many hours are remaining and can be scheduled.