The RMA is the primary mechanism for managing simple returns in QAD EE. In general, RMAs perform the activities as noted in the figure.

The scope of RMAs is limited strictly to the receipt and issue of items. Any activity that requires the intervention of an engineer should be tracked with Call Activity Recording. There is some overlap in these two functions in that both Depot Orders and Call Activity Recording support the exchange of items. However, in CAR, this exchange is part of an engineer’s activity in responding to a call for repair or preventive maintenance.

The following two features distinguish RMA returns from returns in Depot Orders and CAR.