Depot Orders
Overview
Typically a depot order is defined as activity that occurs in-house at the site of the manufacturer or distributor, rather than at the site of the end user. Repair activities that take place at the customer site are usually defined as constituting field service repair.
A depot order may require a replacement part to be sent to the customer before the damaged part is received in-house. A depot order also requires the defective part to be tracked when received in‑house for repair from the customer.
As with any repair, the repaired items may or may not be covered by a warranty contract. Chargeable labor, material, and miscellaneous expenses may be incurred during evaluation and repair processes. Changes to installed base records must be recorded timely and accurately.
Note: Where a customer wants to return a recently purchased item, RMAs should be used. Using an RMA instead of processing a negative sales order allows the item to be properly inspected before it is returned to inventory. Where a user has returned a defective item, QAD recommends that a depot order be used rather than an RMA since this allows the replace/repair process to be tracked more effectively. Note, however, that depot orders do not provide RTS capability.
Depot Order Collection
You can use the Depot Order collection to access programs that let you create, process, and monitor depot orders. The Depot Order collection consists of the following browses:
Depot Order Browse
Lists customer-returned items for repair or replacement. The browse displays the call ID, item number, end user, status, receipt date, shipment date, and so on. This browse drives the records displayed in the other browses listed below.
Parts List Browse
Displays parts list records, including item number, description, and quantity.
Material Order Browse
Displays material order-related information, including sold-to and order date information.
Call Labor Recording Browse
Displays labor activity-related information, including start and end time, engineer, work code, and service category.
Depot Inventory Tracking Browse
Displays inventory tracking information for the item, including unit of measure, lot/serial information, site, and transaction type (repair or replacement, receipt or shipment).
