Sales Order Demand
Sales order demand is the quantity of an item sold, as recorded on confirmed sales orders or required ship schedules. The system recognizes item quantities ordered as demand when a sales order has been confirmed—that is, Confirmed is Yes in Sales Order Maintenance (7.1.1) or a customer planning or shipping schedule has been changed to a required ship schedule using Required Ship Schedule Update (7.5.5) or Selective Required Ship Schedule Update (7.5.6).
Note: Confirmed issue lines on service return material authorizations (RMAs) and material order lines (MOs) in the Customer Services module are treated like sales order lines.
Sales order demand consumes shipment forecasts based on the item number, site, quantity, and due date recorded on the sales order or customer schedule.
Abnormal Sales Demand
Sales order demand is considered abnormal if the quantity or source of demand is not characteristic of quantities anticipated by the current forecast and it should not be used to plan forecasts in the future.
You can designate sales order demand as abnormal by setting the Consume Forecast option to No for that sales order or customer schedule line. Abnormal sales demand is added to the net forecast rather than being subtracted from the shipment forecast.