Charge and Revenue Management
The charge code determines who pays for service costs and which GL accounts are affected. The connection to accounts is made through product lines.
Service/Support Management provides two maintenance functions for specifying the product lines that segregate service costs and revenue from regular sales and COGS accounts:
• Charge Product Line Maintenance (11.21.21.5)
• Revenue Product Line Maintenance (11.21.21.9)
These functions control which accounts the system uses and when, in a range from straightforward to complex. You can base charge and revenue product lines on a number of selection criteria, further increasing your financial management control.
See
Detailed Accounting in CIR for details on how Call Activity Recording and Call Invoice Recording use product lines.