About This Guide > cah_hist
  
cah_hist
Service/Support Call History
 
 
Field Name
Label
Col-Label
Format
Dec
 
cah__chr01
 
 
x(8)
 
 
cah__chr02
 
 
x(8)
 
 
cah__chr03
 
 
x(8)
 
 
cah__chr04
 
 
x(8)
 
 
cah__chr05
 
 
x(8)
 
 
cah__chr06
 
 
x(8)
 
 
cah__chr07
 
 
x(8)
 
 
cah__chr08
 
 
x(8)
 
 
cah__chr09
 
 
x(8)
 
 
cah__chr10
 
 
x(8)
 
 
cah__chr11
User Field #11
 
x(8)
 
 
cah__dec01
 
 
->>,>>9.99
10
 
cah__dec02
 
 
->>,>>9.99
10
 
cah__dec03
 
 
->>,>>9.99
10
 
cah__dte01
 
 
99/99/99
 
 
cah__dte02
 
 
99/99/99
 
 
cah__dte03
 
 
99/99/99
 
 
cah__dte04
 
 
99/99/99
 
 
cah__dte05
 
 
99/99/99
 
 
cah__log01
 
 
yes/no
 
 
cah__log02
 
 
yes/no
 
 
cah__log03
 
 
yes/no
 
 
cah__log04
 
 
yes/no
 
 
cah__log05
 
 
yes/no
 
 
cah__qadc01
 
 
x(8)
 
 
cah__qadc02
 
 
x(8)
 
 
cah__qadc03
 
 
x(8)
 
 
cah__qadd01
 
 
->>,>>9.99
10
 
cah__qadd02
 
 
->>,>>9.99
10
 
cah__qadd03
 
 
->>,>>9.99
10
 
cah__qadi01
 
 
->,>>>,>>9
 
 
cah__qadi02
 
 
->,>>>,>>9
 
 
cah__qadi03
 
 
->,>>>,>>9
 
 
cah__qadl01
 
 
yes/no
 
 
cah__qadl02
 
 
yes/no
 
 
cah__qadl03
 
 
yes/no
 
 
cah__qadt01
 
 
99/99/99
 
 
cah__qadt02
 
 
99/99/99
 
 
cah__qadt03
 
 
99/99/99
 
 
cah_area
Area
 
x(8)
 
 
cah_assign
Assigned
 
x(8)
0
 
cah_billed
Billed
 
yes/no
 
 
cah_category
Category
 
x(8)
0
 
cah_cmmt_mod
Comments Modified
Cmt
yes/no
 
 
cah_cmtindx
Index
 
>>>>>>>9
 
 
cah_code
 
 
x(8)
 
 
cah_contract
Contract
 
x(8)
 
 
cah_date_stmp
Date
 
99/99/99
 
 
cah_desc
Description
 
x(60)
 
 
cah_domain
Domain
 
x(8)
 
 
cah_eng_area
Engineer Area
 
x(8)
 
 
cah_eng_group
Group
 
x(8)
 
 
cah_enter_by
Entered by
 
x(8)
 
 
cah_es_nbr
Escalation
Esc
x(8)
0
 
cah_es_seq
Sequence
Seq
>>9
 
 
cah_escalate
Escalate
Esc
x(2)
 
 
cah_eu_date
End User Date
 
99/99/99
 
 
cah_eu_nbr
End User
 
x(8)
 
 
cah_eu_time
End User Time
 
99:99
 
 
cah_evt_date
Event Date
Evt Date
99/99/99
 
 
cah_evt_time
Event Time
Time
99:99
 
 
cah_from_que
From Que
Fr Que
x(8)
 
 
cah_int_type
Work Code
WK Code
x(8)
 
 
cah_name
Caller Name
Name
x(24)
 
 
cah_nbr
Call Id
 
x(8)
 
 
cah_nxt_act
Next Status
Nxt Sts
x(8)
 
 
cah_nxt_date
Next Status Date
Nxt Date
99/99/99
 
 
cah_nxt_time
Next Status Time
Time
99:99
 
 
cah_opn_date
Open Date
 
99/99/99
 
 
cah_part
Part No
 
x(18)
 
 
cah_phone
Phone
 
x(16)
 
 
cah_pri
Priority
Pri
>>>9
 
 
cah_problem
Prob/Skill
Prob
x(8)
 
 
cah_que
Queue
 
x(8)
0
 
cah_ref
ISB Ref
 
>>>>>9
 
 
cah_resolve
Resolution
 
x(8)
 
 
cah_seq
Sequence
Seq
>>>>>>9
 
 
cah_serial
Serial
 
x(18)
 
 
cah_severity
Severity
 
x(8)
 
 
cah_snt_date
 
 
99/99/99
 
 
cah_snt_time
 
 
->,>>>,>>9
 
 
cah_status
Status
 
x(8)
 
 
cah_sv_code
Service Type
Svc Type
x(8)
 
 
cah_time_log
Time Spent
 
>>9.99
10
 
cah_time_stmp
Time
 
99:99
 
 
cah_trv_dist
Travel Distance
Trvl Dst
->,>>>,>>9
 
 
cah_trv_um
Travel UM
UM
x(2)
 
 
cah_type
Type
 
x(8)
0
 
cah_user1
Ufld1
 
x(8)
 
 
cah_user2
Ufld2
 
x(8)
 
 
oid_cah_hist
 
 
>>>>>>>>>>>>>>>>>>>>>>>>>>>9.9<<<<<<<<<
10
 
 
 
Index-Name
Uni
Field-Name
Asc
Abbr
cah_nbr
yes
cah_domain
yes
no
 
 
 
cah_nbr
yes
no
 
 
 
cah_opn_date
yes
no
 
 
 
cah_seq
yes
no
 
cah_part
no
cah_domain
yes
no
 
 
 
cah_part
yes
no
 
oid_cah_hist
yes
oid_cah_hist
yes
no