About This Guide > ca_mstr
  
ca_mstr
Service/Support Call Master
 
 
Field Name
Label
Col-Label
Format
Dec
 
ca__chr01
 
 
x(8)
 
 
ca__chr02
 
 
x(8)
 
 
ca__chr03
 
 
x(8)
 
 
ca__chr04
 
 
x(8)
 
 
ca__chr05
 
 
x(8)
 
 
ca__chr06
 
 
x(8)
 
 
ca__chr07
 
 
x(8)
 
 
ca__chr08
 
 
x(8)
 
 
ca__chr09
 
 
x(8)
 
 
ca__chr10
 
 
x(8)
 
 
ca__dec01
 
 
->>,>>9.99
10
 
ca__dec02
 
 
->>,>>9.99
10
 
ca__dec03
 
 
->>,>>9.99
10
 
ca__dte01
 
 
99/99/99
 
 
ca__dte02
 
 
99/99/99
 
 
ca__dte03
 
 
99/99/99
 
 
ca__dte04
 
 
99/99/99
 
 
ca__dte05
 
 
99/99/99
 
 
ca__log01
 
 
yes/no
 
 
ca__log02
 
 
yes/no
 
 
ca__log03
 
 
yes/no
 
 
ca__log04
 
 
yes/no
 
 
ca__log05
 
 
yes/no
 
 
ca__qadc03
QAD Character Field 3
 
X(8)
 
 
ca__qadc04
QAD Character Field 4
 
x(8)
 
 
ca__qadc05
QAD Character Field 5
 
x(8)
 
 
ca__qadc06
QAD Character Field 6
 
x(8)
 
 
ca__qadd01
QAD Decimal Field 1
 
->>,>>9.99
10
 
ca__qadd02
QAD Decimal Field 2
 
->>,>>9.99
10
 
ca__qadd03
QAD Decimal Field 3
 
->>,>>9.99
10
 
ca__qadi01
 
 
>>>>>>>9
 
 
ca__qadi02
QAD Integer Field 2
 
->,>>>,>>9
 
 
ca__qadi03
QAD Integer Field 3
 
->,>>>,>>9
 
 
ca__qadl02
QAD Logical Field 2
 
yes/no
 
 
ca__qadl03
QAD Logical Field 3
 
yes/no
 
 
ca__qadl04
QAD Logical Field 4
 
yes/no
 
 
ca__qadt01
QAD Date Field 1
 
99/99/99
 
 
ca__qadt02
QAD Date Field 2
 
99/99/99
 
 
ca__qadt03
QAD Date Field 3
 
99/99/99
 
 
ca_3rd_party
Third Party Service
 
yes/no
 
 
ca_3rd_party_id
Third Party ID
 
x(12)
 
 
ca_ack_cmtindx
 
 
>>>>>>>>>>9
 
 
ca_ack_letter
Send Ack Letter
 
yes/no
 
 
ca_activity
Activity
 
yes/no
 
 
ca_area
Area
 
x(8)
 
 
ca_assign
Assigned
 
x(8)
0
 
ca_bill
Bill-To
 
x(8)
 
 
ca_billed
Billed
 
yes/no
 
 
ca_category
Category
 
x(8)
 
 
ca_channel
Channel
 
X(8)
0
 
ca_cline
Contract Line
 
>>>>>>>9
 
 
ca_cls_date
Date Closed
 
99/99/99
 
 
ca_cls_time
Close Time
 
99:99
 
 
ca_cmmt_mod
Comments Modified
Cmt
yes/no
 
 
ca_cmtindx
Index
 
>>>>>>>9
 
 
ca_code
 
 
x(8)
 
 
ca_comp_date
Complete Date
 
99/99/99
 
 
ca_comp_time
Complete Time
 
99:99
 
 
ca_contract
Contract
 
x(8)
 
 
ca_cr_terms
Terms
 
x(8)
 
 
ca_created
Created
Cr
x(1)
0
 
ca_curr
Currency
Cur
x(3)
 
 
ca_customer
Customer
 
X(8)
 
 
ca_date_stmp
Date
 
99/99/99
 
 
ca_daybookset
Daybook Set
Dybk Set
x(8)
 
 
ca_def_ws
Default Worksheet
 
x(8)
 
 
ca_desc
Description
 
x(60)
 
 
ca_domain
Domain
 
x(8)
 
 
ca_ecmtindx
 
 
>>>>>>9
 
 
ca_end_date
End Date
 
99/99/99
 
 
ca_eng_area
Engineer Area
Eng Area
x(8)
 
 
ca_eng_group
Engineer Group
 
x(8)
 
 
ca_ent_ex
Exch Rate
 
>>,>>9.99999<<<
10
 
ca_enter_by
Entered by
 
x(8)
 
 
ca_es_nbr
Escalation
Esc
x(8)
 
 
ca_es_seq
Sequence
Seq
>>9
 
 
ca_est_time
Estimated Length
 
999:99
 
 
ca_eu_changed
End User Changed
 
yes/no
 
 
ca_eu_date
End User Date
 
99/99/99
 
 
ca_eu_nbr
End User
 
x(8)
 
 
ca_eu_time
End User Time
 
99:99
 
 
ca_evt_date
Event Date
Evt Date
99/99/99
 
 
ca_evt_tim
Event Time
Evt Time
>>>>>>9
 
 
ca_evt_time
Event Time
Evt Time
99:99
 
 
ca_ex_rate
Exch Rate
 
>>>>,>>>,>>9.9<<<<<<<<<
10
 
ca_ex_rate2
Exch Rate 2
 
>>>>,>>>,>>9.9<<<<<<<<<
10
 
ca_ex_ratetype
Rate Type
 
x(8)
 
 
ca_exru_seq
Sequence
 
>>>>>>>>9
 
 
ca_fix_rate
Fixed Rate
Fixed
yes/no
 
 
ca_fn_nbr
Field Notification
 
x(8)
 
 
ca_from_que
From Que
Fr Que
x(8)
 
 
ca_inc_stats
Include in Stats
 
yes/no
 
 
ca_int_type
Work Code
WK Code
x(8)
 
 
ca_inv_draft
 
 
yes/no
 
 
ca_lang
Language
 
x(2)
 
 
ca_mod_date
Modified Date
Mod Date
99/99/99
 
 
ca_mod_userid
User ID
 
X(8)
 
 
ca_model
Model
 
x(18)
 
 
ca_name
Caller
 
x(24)
 
 
ca_nbr
Call ID
 
x(8)
 
 
ca_nxt_act
Next Status
Nxt Sts
x(8)
0
 
ca_nxt_date
Next Status Date
Nxt Date
99/99/99
 
 
ca_nxt_tim
Next Status Time
Nxt Time
>>>>>>>>9
 
 
ca_nxt_time
Next Status Time
Time
99:99
 
 
ca_opn_date
Call Date
CL Date
99/99/99
 
 
ca_opn_time
Time Opened
Tm Open
x(8)
 
 
ca_part
Item Number
 
x(18)
 
 
ca_phone
Phone
 
x(20)
 
 
ca_po_nbr
PO
 
x(22)
 
 
ca_pr_list
Price List
 
x(8)
0
 
ca_pri
Priority
Pri
>>>9
 
 
ca_printed
Call Printed
 
yes/no
 
 
ca_prj_nbr
Project
 
x(8)
 
 
ca_problem
Prob/Skill
Prob
x(8)
 
 
ca_qo_cmtindx
 
 
>>>>>>>>>9
 
 
ca_que
Queue
 
x(8)
 
 
ca_quote
Quote Required
 
yes/no
 
 
ca_quote_exp
Expire
 
99/99/99
 
 
ca_quote_nbr
Quote Number
Quote
X(8)
 
 
ca_quote_price
Quote Price
 
>>>>,>>>,>>9.99<<<
10
 
ca_rc_site
Repair Center Site
 
x(8)
 
 
ca_recorded
 
 
yes/no
 
 
ca_ref
Ref
 
>>>>>>>9
 
 
ca_repair_ctr
 
 
yes/no
 
 
ca_res_cmtidx
 
 
>>>>>9
 
 
ca_resolve
Resolution
 
x(8)
0
 
ca_resolve_desc
Resolution
 
x(68)
0
 
ca_rev
Rev Level
Rev
x(10)
 
 
ca_rma_nbr
RMA
 
x(8)
 
 
ca_rp_bom
Bill of Material
 
x(18)
 
 
ca_rp_route
Routing
 
x(18)
 
 
ca_rrc_nbr
Repair Sequence
 
X(8)
0
 
ca_rrc_seq
Repair Step
 
>>9
 
 
ca_schedule_ca
Schedule
 
yes/no
 
 
ca_seq
Sequence
Seq
>>>>>>9
 
 
ca_serial
Serial
 
x(18)
 
 
ca_severity
Severity
 
x(8)
 
 
ca_ship_to
Ship To
 
x(8)
 
 
ca_site
Site
 
x(8)
 
 
ca_snt_date
 
 
99/99/99
 
 
ca_snt_time
 
 
->,>>>,>>9
 
 
ca_so_nbr
So No
 
x(8)
 
 
ca_sq_nbr
Sale Quote
 
x(8)
 
 
ca_sr
Update SR
 
x(8)
 
 
ca_start_date
Start Date
 
99/99/99
 
 
ca_status
Status
 
x(8)
 
 
ca_suspended
Suspended
 
yes/no
 
 
ca_sv_code
Service Type
Svc Type
x(8)
 
 
ca_svc_type
 
 
x(1)
 
 
ca_tax_date
Tax Date
 
99/99/99
 
 
ca_tax_env
Tax Environment
Tax Env
X(16)
 
 
ca_tax_pct
 
 
->>9.99%
10
 
ca_tax_usage
Tax Usage
TaxUsage
X(8)
 
 
ca_taxable
Taxable
Tax
yes/no
 
 
ca_taxc
Tax Class
TxC
x(3)
 
 
ca_time_log
Time Spent
 
>>9.99
10
 
ca_time_stmp
Time
 
99:99
 
 
ca_to_que
To Queue
Queue
x(8)
 
 
ca_trv_dist
Travel Dist
Trvl Dst
->,>>>,>>9
 
 
ca_trv_time
Travel Time
 
999:99
0
 
ca_trv_um
Travel UM
UM
x(2)
 
 
ca_type
Type
 
x(8)
 
 
ca_upd_isb
Update ISB
 
yes/no
 
 
ca_user1
Ufld1
 
x(8)
 
 
ca_user2
Ufld2
 
x(8)
 
 
ca_waiting_parts
Awaiting Items
 
yes/no
 
 
oid_ca_mstr
 
 
>>>>>>>>>>>>>>>>>>>>>>>>>>>9.9<<<<<<<<<
10
 
 
 
Index-Name
Uni
Field-Name
Asc
Abbr
 
ca_area
no
ca_domain
yes
no
 
 
 
ca_category
yes
no
 
 
 
ca_area
yes
no
 
 
 
ca_eu_nbr
yes
no
 
ca_assign
no
ca_domain
yes
no
 
 
 
ca_assign
yes
no
 
 
 
ca_category
yes
no
 
ca_contract
no
ca_domain
yes
no
 
 
 
ca_contract
yes
no
 
 
 
ca_opn_date
yes
no
 
ca_customer
no
ca_domain
yes
no
 
 
 
ca_category
yes
no
 
 
 
ca_customer
yes
no
 
ca_eu_nbr
no
ca_domain
yes
no
 
 
 
ca_eu_nbr
yes
no
 
 
 
ca_category
yes
no
 
 
 
ca_nbr
yes
no
ca_nbr
yes
ca_domain
yes
no
 
 
 
ca_category
yes
no
 
 
 
ca_nbr
yes
no
 
ca_nbr_only
no
ca_domain
yes
no
 
 
 
ca_nbr
yes
no
 
ca_nxt_date
no
ca_domain
yes
no
 
 
 
ca_category
yes
no
 
 
 
ca_nxt_date
yes
no
 
 
 
ca_nxt_tim
yes
no
 
ca_part
no
ca_domain
yes
no
 
 
 
ca_part
yes
no
 
ca_que
no
ca_domain
yes
no
 
 
 
ca_category
yes
no
 
 
 
ca_que
yes
no
 
 
 
ca_pri
yes
no
 
ca_serial
no
ca_domain
yes
no
 
 
 
ca_serial
yes
no
 
 
 
ca_ref
yes
no
 
ca_sr
no
ca_domain
yes
no
 
 
 
ca_sr
yes
no
 
oid_ca_mstr
yes
oid_ca_mstr
yes
no