About This Guide > es_mstr
  
es_mstr
Service/Support Escalation and Repair Master
 
 
Field Name
Label
Col-Label
Format
Dec
 
es__chr01
User Field #1
 
x(8)
 
 
es__chr02
User Field #2
 
x(8)
 
 
es__chr03
User Field #3
 
x(8)
 
 
es__chr04
User Field #4
 
x(8)
 
 
es__dec01
User Decimal #1
 
->>>,>>>,>>9.99<<<<
10
 
es__dec02
User Decimal #2
 
->>>,>>>,>>9.99<<<<
10
 
es__dec03
User Decimal #3
 
->>>,>>>,>>9.99<<<<
10
 
es__dte01
User Date #1
 
99/99/99
 
 
es__dte02
User Date #2
 
99/99/99
 
 
es__dte03
User Date #3
 
99/99/99
 
 
es__log01
User Logical #1
 
yes/no
 
 
es__log02
User Logical #2
 
yes/no
 
 
es__log03
User Logical #3
 
yes/no
 
 
es__qadc01
Qad Field #1
 
x(8)
 
 
es__qadc02
Qad Field #2
 
x(8)
 
 
es__qadc03
Qad Field #3
 
x(8)
 
 
es__qadc04
Qad Field #4
 
x(8)
 
 
es__qadd01
Qad Date #1
 
99/99/99
 
 
es__qadd02
Qad Date #2
 
99/99/99
 
 
es__qadd03
Qad Date #3
 
99/99/99
 
 
es__qadde01
Qad Decimal #1
 
->>>,>>>,>>9.99<<<<
10
 
es__qadde02
Qad Decimal #2
 
->>>,>>>,>>9.99<<<<
10
 
es__qadde03
Qad Decimal #3
 
->>>,>>>,>>9.99<<<<
10
 
es__qadl01
Qad Logical #1
 
yes/no
 
 
es__qadl02
Qad Logical #2
 
yes/no
 
 
es__qadl03
Qad Logical #3
 
yes/no
 
 
es_act_date
Actual Date
Act Date
99/99/99
 
 
es_ca_category
Category
 
x(8)
 
 
es_ca_int_type
Work Code
Wk Code
x(8)
 
 
es_ca_pri
Call Priority
 
>>9
 
 
es_ca_problem
Call Problem
Problem
x(8)
 
 
es_ca_severity
Call Severity
Severity
x(8)
 
 
es_ca_status
Status
 
x(8)
 
 
es_ca_type
Call Type
Type
x(8)
 
 
es_cmtindx
Comment Index
Comment
>>>>>>>9
 
 
es_days_in
Days Allowed In Status
Days
>>>>>9
 
 
es_desc
Description
 
x(24)
 
 
es_doc_desc[7]
Description
 
x(24)
 
 
es_doc_exec[7]
Program
 
x(8)
 
 
es_doc_paged[7]
Paged
 
yes/no
 
 
es_doc_printed[7]
Document Printed
Prt
yes/no
 
 
es_doc_printer[7]
Printer
 
x(8)
 
 
es_doc_printit[7]
Print
Prt
yes/no
 
 
es_docs_printed
All Documents Printed
 
yes/no
 
 
es_domain
Domain
 
x(8)
 
 
es_due_date
Due Date
 
99/99/99
 
 
es_es_nbr
Escalation
 
x(8)
 
 
es_esc_program
Escalation Program
Esc Program
x(12)
 
 
es_escalate
Escalate
Esc
yes/no
 
 
es_group
Group
 
x(8)
 
 
es_initial_date
Initial Date
Initial
99/99/99
 
 
es_itm_line
Line
Ln
>>9
 
 
es_message
Messages
Msg
yes/no
 
 
es_message_list
Distribution List
 
x(24)
 
 
es_nbr
Number
 
x(8)
 
 
es_next_que
Queue
 
x(8)
 
 
es_next_status
Status
 
x(8)
0
 
es_page
Page
 
yes/no
 
 
es_prefix
 
 
x(4)
 
 
es_pri_bump
Bump Priority
Pri
>>9
 
 
es_print
Print
Prt
yes/no
 
 
es_program
Program
 
x(12)
 
 
es_repair_step
Repair Step
Step
x(2)
 
 
es_seq
Sequence
Seq
>>9
 
 
es_time_in
Time Allowed in Status
 
99:99
 
 
es_user1
Ufld1
 
x(8)
 
 
es_user2
Ufld2
 
x(8)
 
 
oid_es_mstr
 
 
>>>>>>>>>>>>>>>>>>>>>>>>>>>9.9<<<<<<<<<
10
 
 
 
Index-Name
Uni
Field-Name
Asc
Abbr
es_nbr
yes
es_domain
yes
no
 
 
 
es_nbr
yes
no
 
 
 
es_prefix
yes
no
 
 
 
es_itm_line
yes
no
 
 
 
es_ca_status
yes
no
 
 
 
es_ca_int_type
yes
no
 
 
 
es_ca_type
yes
no
 
 
 
es_ca_severity
yes
no
 
 
 
es_ca_problem
yes
no
 
 
 
es_seq
yes
no
 
oid_es_mstr
yes
oid_es_mstr
yes
no