About This Guide > srr_mstr
  
srr_mstr
Service Request Master
 
 
Field Name
Label
Col-Label
Format
Dec
 
oid_srr_mstr
 
 
>>>>>>>>>>>>>>>>>>>>>>>>>>>9.9<<<<<<<<<
10
 
srr__chr01
 
 
x(8)
 
 
srr__chr02
 
 
x(8)
 
 
srr__chr03
 
 
x(8)
 
 
srr__chr04
 
 
x(8)
 
 
srr__chr05
 
 
x(8)
 
 
srr__chr06
 
 
x(8)
 
 
srr__chr07
 
 
x(8)
 
 
srr__chr08
 
 
x(8)
 
 
srr__chr09
 
 
x(8)
 
 
srr__chr10
 
 
x(8)
 
 
srr__dec01
 
 
>>>,>>>,>>9.99
10
 
srr__dec02
 
 
>>>,>>>,>>9.99
10
 
srr__dte01
 
 
99/99/99
 
 
srr__dte02
 
 
99/99/99
 
 
srr__log01
 
 
yes/no
 
 
srr_act_hrs
Actual Hours
Act Hours
->>,>>9.99
10
 
srr_assign
Assigned
 
x(8)
 
 
srr_ca_nbr
Call
 
x(8)
 
 
srr_cls_date
Close Date
 
99/99/99
 
 
srr_date
Date Entered
 
99/99/99
 
 
srr_desc
Description
 
x(60)
 
 
srr_domain
Domain
 
x(8)
 
 
srr_eco
ECO
 
x(8)
 
 
srr_est_hrs
Estimated Hours
Est Hours
->>,>>9.99
10
 
srr_eu_nbr
End User
 
x(8)
 
 
srr_nbr
SR
 
x(8)
 
 
srr_note
Note#
 
x(20)
 
 
srr_part
Item
 
x(18)
 
 
srr_phone
Phone
 
x(20)
 
 
srr_pri
Priority
 
>>>9
 
 
srr_probidx
Problem Index
 
>>>>>>9
 
 
srr_problem
Problem
 
x(8)
 
 
srr_que
Queue
 
x(8)
 
 
srr_requestor
Requestor
 
x(24)
 
 
srr_residx
Resolve Index
 
>>>>>>9
 
 
srr_resolution
Resolution
 
x(8)
 
 
srr_severity
Severity
 
x(8)
 
 
srr_started
Started In
 
x(8)
 
 
srr_status
Status
 
x(8)
 
 
srr_tdate
Target Fix Date
Target
99/99/99
 
 
srr_tfix
Target Version Fix
Target
x(8)
 
 
srr_type
Type
 
x(8)
 
 
srr_update
Fixed In
 
x(8)
 
 
srr_user1
Ufld1
 
x(8)
 
 
srr_user2
Ufld2
 
x(8)
 
 
 
 
Index-Name
Uni
Field-Name
Asc
Abbr
 
oid_srr_mstr
yes
oid_srr_mstr
yes
no
 
srr_assign
no
srr_domain
yes
no
 
 
 
srr_assign
yes
no
 
srr_eco
no
srr_domain
yes
no
 
 
 
srr_eco
yes
no
 
srr_eu_nbr
no
srr_domain
yes
no
 
 
 
srr_eu_nbr
yes
no
srr_nbr
yes
srr_domain
yes
no
 
 
 
srr_nbr
yes
no
 
srr_part
yes
srr_domain
yes
no
 
 
 
srr_part
yes
no
 
 
 
srr_nbr
yes
no
 
srr_problem
no
srr_domain
yes
no
 
 
 
srr_problem
yes
no