About This Guide > svc_ctrl
  
svc_ctrl
Service/Support Management Control
 
 
Field Name
Label
Col-Label
Format
Dec
 
oid_svc_ctrl
 
 
>>>>>>>>>>>>>>>>>>>>>>>>>>>9.9<<<<<<<<<
10
 
svc__chr01
usfld1
 
x(8)
 
 
svc__chr02
usrfld2
 
x(8)
 
 
svc__chr03
usrfld3
 
x(8)
 
 
svc__chr04
usrfld4
 
x(8)
 
 
svc__chr05
usrfld5
 
x(8)
 
 
svc__chr06
usrfld6
 
x(8)
 
 
svc__chr07
usrfld7
 
x(8)
 
 
svc__chr08
usrfld8
 
x(8)
 
 
svc__chr09
usrfld9
 
x(8)
 
 
svc__chr10
usrfld10
 
x(8)
 
 
svc__dec01
 
 
->>,>>9.99<<<<
10
 
svc__dec02
 
 
->>,>>9.99<<<<
10
 
svc__dec03
 
 
->>,>>9.99<<<<
10
 
svc__dec04
 
 
->>,>>9.99<<<<
10
 
svc__log01
usrlog01
 
yes/no
 
 
svc__log02
usrlog02
 
yes/no
 
 
svc__log03
usrlog03
 
yes/no
 
 
svc__log04
usrlog04
 
yes/no
 
 
svc__log05
usrlog05
 
yes/no
 
 
svc__log06
usrlog06
 
yes/no
 
 
svc__log07
usrlog07
 
yes/no
 
 
svc__log08
usrlog08
 
yes/no
 
 
svc__log09
usrlog09
 
yes/no
 
 
svc__log10
usrlog10
 
yes/no
 
 
svc__qadc03
QAD Character Field 3
 
X(8)
 
 
svc__qadc04
QAD Character Field 4
 
x(8)
 
 
svc__qadc05
QAD Character Field 5
 
x(8)
 
 
svc__qadd01
QAD Decimal Field 1
 
->>,>>9.99
10
 
svc__qadd02
QAD Decimal Field 2
 
->>,>>9.99
10
 
svc__qadd03
QAD Decimal Field 3
 
->>,>>9.99
10
 
svc__qadi02
QAD Integer Field 2
 
->,>>>,>>9
 
 
svc__qadi03
QAD Integer Field 3
 
->,>>>,>>9
 
 
svc__qadi04
QAD Integer Field
 
>>>9
 
 
svc__qadi05
QAD Integer Field 5
 
->,>>>,>>9
 
 
svc__qadl01
QAD Logical Field 1
 
yes/no
 
 
svc__qadl02
QAD Logical Field 2
 
yes/no
 
 
svc__qadl03
QAD Logical Field 3
 
yes/no
 
 
svc__qadl04
QAD Logical Field
 
yes/no
 
 
svc__qadl06
QAD Logical Field
 
yes/no
 
 
svc__qadl07
QAD Logical Field
 
yes/no
 
 
svc__qadt01
QAD Date Field 1
 
99/99/99
 
 
svc__qadt02
QAD Date Field 2
 
99/99/99
 
 
svc__qadt03
QAD Date Field 3
 
99/99/99
 
 
svc_ack_letter
Acknowledge Letter
 
yes/no
 
 
svc_arears
Bill Arrears
Arrear
yes/no
 
 
svc_assign_eng
Assign Primary Engineer
Eng
yes/no
 
 
svc_auto_ext
Use Calendar Days in Escalation
Cal Days for Esc
yes/no
 
 
svc_auto_tim
Total Call Time
 
yes/no
 
 
svc_autorenew
Auto Renew
 
yes/no
 
 
svc_avoidance
Use Call Avoidance
 
yes/no
 
 
svc_bill
Use Repair Structure
 
yes/no
 
 
svc_ca_allow_inv
Invoice From Recording
 
yes/no
 
 
svc_ca_cor_type
Corrective Work Code
 
x(8)
 
 
svc_ca_coverage
Coverage Window
 
yes/no
 
 
svc_ca_est_time
Default Call Length
 
999:99
 
 
svc_ca_est_trv
Travel Time
 
99:99
 
 
svc_ca_ins_type
Install Work Code
 
x(8)
 
 
svc_ca_inv_draft
Draft Invoice
 
yes/no
 
 
svc_ca_model
Use Model
 
yes/no
 
 
svc_ca_print0
Print zero dollar calls
 
yes/no
 
 
svc_ca_pvm_type
PM Work Code
 
x(8)
 
 
svc_ca_sys
System Level on Calls
 
yes/no
 
 
svc_ca_tec_type
Technical Work Code
 
x(8)
 
 
svc_ca_time_wnd
Call Time Window
 
yes/no
 
 
svc_ca_upd_type
Update Work Code
 
x(8)
 
 
svc_ca_wo_wnd
Call WO Window
 
yes/no
 
 
svc_call_pdev
Call Print Device
 
x(8)
 
 
svc_call_pre
Call Prefix
 
x(3)
 
 
svc_cancl_status
Cancel Status
 
x(8)
 
 
svc_chg_cd
Chargeable Code
 
x(2)
 
 
svc_chg_svcode
Charge Service Type
 
x(8)
 
 
svc_close
Close Status
Cl Sts
x(8)
 
 
svc_close_record
Close on Recording
 
yes/no
 
 
svc_clsf_filter
Filter ISB by Classification
 
yes/no
 
 
svc_cmmts
Call Comments
Cmmt
yes/no
 
 
svc_code
Code
 
x(8)
 
 
svc_comp_status
Complete Status
 
x(8)
 
 
svc_con_fsc_code
Con Service Category
Svc Cat
x(8)
 
 
svc_corr_est_time
Corrective Call Duration
 
999:99
 
 
svc_cp_causer
Copy Call User Fields
 
yes/no
 
 
svc_cp_sauser
Copy Contract User Fields
 
yes/no
 
 
svc_create_cus
Create Customer
 
yes/no
 
 
svc_db_timezone
Database Time Zone
 
X(8)
 
 
svc_dflt_cyc
Default Billing Cycle Code
Cycle Code
x(2)
 
 
svc_dflt_pri
Default Priority
Dflt Pri
>>>9
 
 
svc_dflt_que
Default Call Queue
Df Queue
x(8)
 
 
svc_dflt_tm
Default Call Service Type
Svc Type
x(8)
 
 
svc_dflt_warr
Default Warranty Type
 
x(8)
 
 
svc_dispatch
Dispatcher
 
yes/no
 
 
svc_domain
Domain
 
x(8)
 
 
svc_eg_tax_usage
Exchange Tax Nature
Nature
x(8)
 
 
svc_eng_lbcd
Engineer Labor Code
Eng Lbcd
x(8)
 
 
svc_esc_dflt
Escalation Default
 
x(8)
 
 
svc_esc_pause
Escalation Program Pause
 
>>,>>9
 
 
svc_esc_prt
Escalation Printer
 
x(10)
 
 
svc_esc_sch
Use Escalation
 
yes/no
 
 
svc_esc_user
Esc User for Messages
 
x(8)
 
 
svc_ex_tax_usage
Expense Tax Nature
 
x(8)
 
 
svc_exch_um
Exchange UM
 
x(2)
 
 
svc_fault_code
Fault Codes
 
yes/no
 
 
svc_fixed_um
Fixed Price UM
 
x(2)
 
 
svc_gen_0itm
Generate No Charge Lines
 
yes/no
 
 
svc_gw_cd
Good Will CD
GW
x(2)
 
 
svc_gw_svcode
Giveaway Service Type
 
x(8)
 
 
svc_hold_call
No Calls If Customer on Hold
No Calls
>>9
 
 
svc_hold_status
Hold Status
 
x(8)
 
 
svc_ins_days
Installation Days Ahead
 
>>9
 
 
svc_inst_cl
Auto Install Calls
 
yes/no
 
 
svc_inst_est_time
Installation Call Duration
 
999:99
 
 
svc_invoice_acct
Modify Sales Accounts
 
yes/no
 
 
svc_invoice_cost
Total Invoice Cost
 
yes/no
 
 
svc_invoice_sts
Invoice Ready
 
x(8)
 
 
svc_isb_bom
Load Available Structure
 
yes/no
 
 
svc_isb_compbom
Component Use BOM
 
yes/no
 
 
svc_isb_hist
Installed Base History
 
yes/no
 
 
svc_isb_nsbom
Load Standard BOM
 
yes/no
 
 
svc_isb_repair
ISB Repair Status
 
x(8)
 
 
svc_itm_data
Service Data in Item Master
Svc Itm Data
yes/no
 
 
svc_ivc_hold
Hold Invoice to Close
 
yes/no
 
 
svc_lb_tax_usage
Labor Tax Nature
Nature
x(8)
 
 
svc_loc
Location
 
x(8)
 
 
svc_mand_po
Mandatory PO
 
yes/no
 
 
svc_mod_date
Modified Date
Mod Date
99/99/99
 
 
svc_mod_userid
User ID
 
X(8)
 
 
svc_multi_time_zones
Multiple Time Zones
 
yes/no
 
 
svc_node
Node
 
x(8)
 
 
svc_open
Open Status
Opn Sts
x(8)
 
 
svc_pc_list_type
Pricing by List Type
 
yes/no
 
 
svc_per_bill
Period Based Billing
P Bse
yes/no
 
 
svc_plst_pct
 
 
->>,>>9.99<<<<
10
 
svc_pm_est_time
PM Call Duration
 
999:99
 
 
svc_project_hndl
Project Code Handling
 
->,>>>,>>9
 
 
svc_prorate
Prorate Partial Periods
Pro
yes/no
 
 
svc_prt_0itm
Print No Charge Lines
Prt No chg
yes/no
 
 
svc_pt_isb
Items in Installed Base
IB
yes/no
 
 
svc_pt_mstr
Items Must Exist
 
yes/no
 
 
svc_pt_prod
Use Item Prod Line
 
yes/no
 
 
svc_pt_tax_usage
Item Tax Nature
Nature
x(8)
 
 
svc_pts_fsc_code
Item Svc Category
Svc Cat
x(8)
0
 
svc_pvm_cl
PM Calls
 
yes/no
 
 
svc_qmobile_api_warn
Suppress QAD Mobile API Warnings
 
yes/no
 
 
svc_que_paus
Queue Manager Pause
 
>>9
 
 
svc_que_prog
Queue Manager
 
>>9
 
 
svc_rc_transfer
Transfer Inventory
 
yes/no
 
 
svc_return_sts
Return Status
 
x(8)
 
 
svc_rma_hist
Rma History
 
yes/no
 
 
svc_sa_account
Update Accounting
 
yes/no
 
 
svc_sa_accounts
Modify Sales Accounts
 
yes/no
 
 
svc_sa_cd
Contract Code
 
x(2)
 
 
svc_sa_maintain_reviewed
Maintain Reviewed Contracts
Maintain Reviewed
yes/no
 
 
svc_sap_bom_type
Default BOM for PM
 
x(8)
 
 
svc_sched_status
Scheduled Status
 
x(8)
 
 
svc_schedule_ca
Schedule New Calls
 
yes/no
 
 
svc_scheduler
Scheduler
 
>>9
 
 
svc_scrap_sts
Scrap Status
 
x(8)
 
 
svc_serial
Installed Base Serials
 
x(1)
 
 
svc_server_timezone
Server Time Zone
 
X(8)
 
 
svc_ship_isb
Ship to Installed Base
Ship To ISB
yes/no
 
 
svc_site
Repair Site
 
x(8)
 
 
svc_sr_pre
Service Request Prefix
 
x(3)
 
 
svc_srr_close
SR Close Status
Cl Sts
x(8)
0
 
svc_srr_open
SR Open Status
Opn Sts
x(8)
0
 
svc_srstatus
SR Resolution
 
x(8)
 
 
svc_sub_cvr
Subs Covered
 
yes/no
 
 
svc_sv_cd
Service Contract Cd
 
x(2)
 
 
svc_sys_type
System Level
 
x(2)
 
 
svc_tax_environ
Tax Enviroment
 
x(8)
 
 
svc_temp_close
Close Call with Temp
 
yes/no
 
 
svc_temp_cus
Temporary Customer
 
x(8)
 
 
svc_time_zone
Hours from GMT
 
>>9
 
 
svc_tm_cd
Time and Materials CD
 
x(2)
 
 
svc_trace
Enable Tracing
 
yes/no
 
 
svc_travel_step
Travel Step
 
>>>>>9
 
 
svc_trv_fsc_code
Travel Svc Category
Svc Cat
x(8)
 
 
svc_trvl_um
Travel UM
 
x(2)
0
 
svc_um
Contract UM
UM
x(2)
0
 
svc_upd_est_time
Update Call Duration
 
999:99
 
 
svc_user1
Ufld1
 
x(8)
 
 
svc_user2
Ufld2
 
x(8)
 
 
svc_wait_status
Wait Status
 
x(8)
 
 
svc_warr_cd
Warranty Code
 
x(2)
 
 
svc_warr_st
Start from Warranty
 
yes/no
 
 
svc_warr_svcode
Warranty Charge
 
x(8)
 
 
svc_wkctr
Service Work Center
 
X(8)
0
 
 
 
Index-Name
Uni
Field-Name
Asc
Abbr
 
oid_svc_ctrl
yes
oid_svc_ctrl
yes
no
svc_node
yes
svc_domain
yes
no
 
 
 
svc_node
yes
no