The Accounts Receivable module covers all accounting processes related to customer invoices and payments. This module also manages customer definition, credit terms, credit limits, finance charges, aging analysis, and reminder letters.

Most customer invoices are generated from sales transactions in the Sales Orders/Invoices module. When customer invoices are created from confirmed shipments or deliveries, the system creates customer invoices using Invoice Post and Print. You then process the invoice using the AR functions. You collect receivables by tracking customer activity and identifying and resolving overdue invoices. The sales invoices and the payments received against them are recorded in the Accounts Receivable ledger.

Invoice handling supports a complete follow-up procedure for payments. The system manages payments in the form of checks, direct debits, drafts, promissory notes, and summary statements. After recording the payment, you manage it through various statuses.

Direct debits and electronic drafts can be automatically formatted in electronic files based on bank requirements.

Reports on open items, transactions, history, and summary are supported with extensive selection criteria. Aging lists can be drawn per customer, group, or sub-account. Statements of account and different levels of reminder letters are supported.

AR browses also let you view payments by customer or by due date with one of the following status indications:

Payment history supports a complete trail of all related transactions.

The Customer Activity Dashboard (27.18.1) displays a read-only overview of customer liabilities for the current entity or multiple entities. The information includes the customer’s credit limit details and separate invoice and payment details; it can be generated for specified periods.

The Customer Self-Billing function lets you process customer-initiated payments based on line-item shipper details. Use self-billing functions to match the customer remittances against the original invoices, and create an open item for the amounts, which you can then process using standard Financials payment functions.

You can also process deductions in Accounts Receivable. Deductions occur when a customer pays less than the amount owed. You can create two types of deductions in Financials: standard deductions and promotional deductions. Standard deductions are processed entirely in the Financials module.

The Customer Billing functionality enables you to consolidate multiple invoices into one bill for customer payment. The bill document is an invitation to pay and its credit terms override those of the originating invoices. The original invoices remain open; the billing document is not a replacement AR. However, the billing document is to be paid as a single payment with a single payment reference.

See Accounts Receivable, Self‑Billing, and Customer Billing.