Service product structures and routings specify the components required in a service activity and the sequence of steps to follow. You can define multiple service BOMs and routings for different activities, such as installation, preventive maintenance, and repairs. BOMs and routings streamline the process of recording activity for a call and can be used to manage repairs in a repair center.

Call Activity Recording tracks the service activity that results from response to a call. Material orders (MOs) manage inventory consumed on a call. Once activity is complete, Call Invoice Recording creates billing for service activity.

Service organizations can manage the return, replacement, and shipment of items using return material authorizations (RMAs). You can release the RMAs to a repair work order to be completed in a repair center. Returns to suppliers (RTSs) manage items that must be repaired by another organization.