For example, a work code can identify preventive maintenance (PM), technical work (TECH), emergency calls, a specialized type of repair, or overtime. You can define anything an organization needs to track as a work code.

Work code definitions should correspond to how the service organization bills for work. If you want to bill only for repair center work, then define a repair work code (such as REPAIR). Work code definitions can be quite sophisticated. Levels of skill specialization, time periods, departments, pay scales, and so on can be criteria for defining and organizing work codes.

Typically, manufacturing companies want their service and support tracking to be as straightforward as possible. It is often better business practice to keep work codes simple. However, if needed, you can set up and track work codes for complex service organizations.