QAD 2017 Enterprise Edition
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Return Status
Return Status
Return statuses manage the return and exchange process in Call Activity Recording (CAR) and MO Direct/Pending Returns. They do not apply to RMA receipts. The return status has no formal relationship to statuses defined with Inventory Status Code Maintenance (1.1.1). However, you normally use these two statuses together to control return processing.
Each of the attributes of the return status controls a different aspect of the process:
• Exchange determines if you give credit for an item returned from the customer. You can only exchange items in CAR. Exchange and Pending cannot both be Yes.
• Good and Scrap determine default locations for repairable (Good) and non-repairable (Scrap) items. Good and Scrap cannot both be Yes.
• Pending is for items ordered on an MO and returned in CAR. It determines if the inventory transactions take place in CAR or later in MO Direct/Pending Returns. A pending status requires that Exchange is No, Good is Yes, and Scrap is No.